User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. an invoicing app. Personalized email to a detractor. Video calls work best for this sort of interview.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. If one of your chosen methods of content creation is through blog articles, then a CMS is a necessary addition to your toolkit. We recommend Wordpress or Ghost.

Payment Services 131

Payment Services Payments Payment Methods AI Search 131

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  It just might.

Technical Review 63

Technical Review Systems Review Sales Recruiting AI Search 63

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. Because sales cycles can be long and complicated, entrepreneurs are most secure when they can find a champion who will keep the process moving through hiccups and obstacles.

Healthcare 99

Healthcare AI Payments Enterprise 99

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. How To Make Your Paid Newsletter Subscription More Efficient Content Creation and Distribution Email Newsletter Tool: What to look out for Popular Newsletter Subscription Services 1. Table of Contents.

Management 95

Management Payment Solutions Scale Payment Methods 95

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. Works well. ” #2 Jacek Wieczorek Co-founder at Pulno , Website SEO Analysis Tool “ We sure are going to run Christmas/New Year promotion for our software.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. “For That’s why Dave recommends testing all the way through to the client or customer taking a subscription.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

Intercom, Inc.

NOVEMBER 17, 2021

Acknowledge what the customer is saying and be as personal and specific as you can. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement. It’s an error and maybe has cost me double payment. Use plain language. You must acknowledge that.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. So if we start on the first type of SaaS businesses that sell to SMBs and often one to five person teams, and they likely will always sell to those types of teams. What is the process to do it efficiently?

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

SaaSHolic

MAY 15, 2023

The speakers mentions the importance of on-premise concepts in finance and working on cyber security measures to protect customers and businesses in online transactions. Quazzo believes that AI and other technologies can be used to personalize education and enhance team performance.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. Usage, or consumption, measures the engagement of customers with your product. This is a guest post by Nico Prins.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. Usage, or consumption, measures the engagement of customers with your product. The most engaged users are the ones who are most likely to stay with you for the long term.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Intercom, Inc.

JUNE 5, 2019

As a support or sales rep, you’re expected to respond to customers fast , resolving issues or converting leads as quickly as possible without losing that personal touch. Here are some of our favorite ways to use apps in your inbox: Address payment questions and upgrade subscriptions without leaving your inbox using the Stripe app.

Payment Solutions 29

Payment Solutions Payment Methods Subscription Payment Features 29

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. Note: these methods are by no means mutually exclusive. Don’t be this person. Source: mywellnesshub.in.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

FastSpring

JUNE 22, 2022

Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential? I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. Covid has poured gas on an already raging ecommerce phenomenon.

B2C 146

B2C Payments SaaS Payments B2B 146

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Instead of adding generic product tours, segment your customers to create personalized interactive walkthroughs that help them reach their Aha moment fast.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Neil Patel

APRIL 5, 2023

The free option allows one search, then you need a paid subscription. Ahrefs does offer a premium product with tiered subscription packages. However, verified website owners can get free access to a comprehensive set of Webmaster Tools , including backlink analysis. Paid subscriptions start from $119.95

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

User Pilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Engagement Systems Review Technical Review 52

Unbounce

MAY 12, 2020

Google Ads are to online marketing what the “ pizza move ” is to beginner skiers—once you get the hang of the basics, you’ll start seeing results straight away (and likely be keen to learn more, more, more). You know those clickbaity, keyword-dense ads that send you to a mystery website or page with a million different products?

Payment Methods 145

Payment Methods Outsourcing Services Payment Solutions AI Search 145

SaaStr

AUGUST 9, 2019

Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Userpilot is a product growth platform with feedback, analytics, and engagement features. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

MAY 9, 2024

TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Beyond initial adoption , onboarding continues to engage users by introducing advanced features, enhancing customer loyalty , and driving account expansion. Keep customers engaged and drive account expansion. Challenges/pain points.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

User Pilot

AUGUST 15, 2023

Online marketing strategies for social media, emails, press releases, etc. KPIs like customer acquisition cost , trial-to-paid conversion rate , customer engagement score , etc. A good launch plan also identifies your target audience, online and offline channels to find them, and how best to reach them. for measuring success.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? How does the engagement model with customer need to shift? Below, we’ve shared the transcript of Harry’s interview with Travis. Because that is a very clear measure of a subscription model health. Harry Stebbings.

Underperforming Technical Team 155

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 155

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. He didn’t charge me but asked that I write an online review instead. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

User Pilot

JULY 24, 2023

We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. SaaS marketing requires an effective retention strategy as the majority of a customer’s lifetime value is dependent on them renewing their subscription. What is SaaS marketing?

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

FastSpring

FEBRUARY 23, 2023

I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Global SEO: The First Thing You Need to Verify One of the first things that Michael checks when he’s working with a new client that has a website translated into multiple languages is their hreflang tags.

Payment Solutions 143

Payment Solutions SaaS Payments Strategy Software 143