FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 136

Payment Services Payment Methods Merchant Services Payment Features 136

User Pilot

MAY 11, 2022

Behavioral segmentation divides customers based on their in-app engagement to unlock and fix product friction. There’re eight key product user segments to focus on: new users and existing users, free trial vs. lifetime free vs. paying users, and users that haven’t engaged with a core feature. Account upgrade microsurvey.

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

ChurnZero

JANUARY 7, 2020

Increase Trial User Conversion – The ability to unlock rich usage data has allowed the team to monitor how trial users engage their product. This has allowed for the optimization of their trial subscriptions program. . It has allowed the team to scale to 500+ accounts without the need for additional headcount. .

Scale 52

Scale Headcount Consulting Customer Success 52

Totango

OCTOBER 8, 2020

Proactively Personalize Engagements. This uncertainty has forced the SaaS and subscription industries to work to improve customer retention as the market for new business shrinks. More than ever, you need to adopt the customer success cornerstone of making data-driven decisions on customer engagements. Learn from Customers.

Retention 63

Retention Headcount Customer Success Engagement 63

Kellblog

JANUARY 2, 2024

While UBP companies were hit harder, as this slightly confusing slide from Iconiq demonstrates [1], they nevertheless grew faster than their subscription counterparts in 2023. Per LinkedIn , headcount is up 240% over the past two years. They’re my funnel for filling AE headcount. The rise of unified ops. Partial hit.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109

ProfitWell

DECEMBER 6, 2019

Your top subscription news. And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. And that’s a wrap for your December 6 subscription news. On today’s episode, we’re calculating the ROI of your CSM.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. It’s often obtained from a demo request , trial registration, or email subscription. Behavioral and engagement data. Whether you have too many leads or too few, prioritizing leads is a gamechanger. FullContact.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

Chart Mogul

MARCH 10, 2023

A salesperson gated it from them as leverage to then engage them in a sales process. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates. Traditionally in sales there was an information asymmetry where the buyer needed access to information to make a decision.

VP of Engineering 52

VP of Engineering Sales Hiring Sales Compensation 52

OpenView Labs

MAY 20, 2019

As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Your marketing should start to mimic a B2C business.

Scale 70

Scale Startup Technical Review Software Review 70

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Jay]: I 1,000% agree, because even what I’m seeing right now, we have a high-touch model, but even in our high touch model, I’m seeing ways that we can engage on a one-to-many fashion, even with our largest customers.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

OpenView Labs

MAY 20, 2019

As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Your marketing should start to mimic a B2C business.

Scale 51

Scale Startup Technical Review Software Review 51

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Subscription business model. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. For example, a sales engagement tool could be much cheaper than its competitor, but lacks key functionality and takes more time to use. Customer data. Learning 50.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OpenView Labs

MAY 20, 2019

As every SDR gains access to these types of sales engagement tools, response rates will no doubt continue to dwindle. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount. Your marketing should start to mimic a B2C business.

Scale 40

Scale Startup Technical Review Software Review 40

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. What’s great is the companies out there like Sendoso have pivoted and given us a way where we can engage with them on email and they can privately update their information.

Travel 181

Travel Marketing Scale Outsourcing Services 181

Intercom, Inc.

OCTOBER 29, 2019

Understanding our most and least engaged customers at a granular level. You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic. Consider these other examples: For business collaboration tools, headcount likely indicates differing needs.

Business 184

Business B2C Scale Headcount 184

SmartKarrot

DECEMBER 18, 2020

3 Proactive customer engagement is going to be the top priority for the year 2021. With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

3 Proactive customer engagement is going to be the top priority for the year 2021. With the rising trend of companies adopting customer success functions, companies have realized the importance of proactive customer engagement in driving business growth. This customer service trend will pick up drastically for the next year. #4

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Totango

APRIL 23, 2019

To account for that, you can insert potential and actual dollar values in place of the headcount: Customer Renewal Rate = Actual Renewal Value ÷ Potential Renewal Value X 100. There are two possible outcomes once a subscription draws to a close: renewal or churn. The customer depends on the product for one or more business use cases.

Headcount 71

Headcount Churn Subscription Payment Features 71

Totango

FEBRUARY 21, 2020

Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor. Proactive Engagement Will Become a Priority. Proactive Engagement Will Become a Priority. Customer Success will Become Centralized. Support tickets.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. Organizations can run digital engagement across their different segments.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

Intercom, Inc.

AUGUST 29, 2019

When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. So again, we got aggressive headcount to see the growth, and we put together a plan where we can actually see maybe even a little bit more growth with the same people.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Accurately forecast efforts for capacity planning and develop an accurate capacity model to ensure proper headcount throughout the year. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52