Mon.Oct 10, 2022

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Your Customer Success Team Probably Really Are Just Gap Fillers

SaaStr

A lot of CS teams are just gap fillers. A gap opens up when: – Sales abandons the customer the moment deal is closed – Support too reactive & slow to solve real issues – Deployment harder than should be. An important gap to fill, and a full-time job. But the best do more. — Jason Be Kind Lemkin (@jasonlk) October 9, 2022.

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Bitrix24 Review

The Daily Egg

CRM software is an important tool for any business looking to maintain and manage key information about customers and potential clients. Bitrix24. The post Bitrix24 Review appeared first on The Daily Egg.

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The Secrets to Getting Sales and Marketing to Work Together Better with Highspot CMO Jon Perera (Video)

SaaStr

Over the last three years, the United States economy has shifted drastically. The economic landscape of today differs greatly from what it was even a few short months ago. From a venture capital perspective, there’s now a premium on driving efficient growth rather than growth at any cost. . “Sales and marketing alignment is a terrific place to figure out and improve efficient growth.” .

Scale 328
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VistaPrint Review

The Daily Egg

VistaPrint is a direct mail service that helps small businesses create expertly designed products. From business cards and stickers to signs and. The post VistaPrint Review appeared first on The Daily Egg.

Business 305
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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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5 Steps To Build An Outbound Sales Team From The Ground Up

Predictable Revenue

Learn five steps to build an outbound sales function, including how to navigate the hiring process, train your sales team, and set up foundations to scale. The post 5 Steps To Build An Outbound Sales Team From The Ground Up appeared first on Predictable Revenue.

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Launching a Financial Product: How to Choose the Right Funding Structure

Andreessen Horowitz

This article is the first of four installments in our new series, How Fintech Companies Can Simplify Their Funding Strategy. One of the most common conversations we have with fintech entrepreneurs looking to launch a new financial product is about … The post Launching a Financial Product: How to Choose the Right Funding Structure appeared first on Andreessen Horowitz.

Strategy 132
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How to Use Continuous Learning to Create Unstoppable Sales Teams

Sales Hacker

It’s not the first time you’ll hear this, and it’s not the last: training new sales reps is crucial. But the most vital thing to remember is that training isn’t just for onboarding. Ongoing training and continuous development are crucial to a rep’s and an organization’s success. Training isn’t just for onboarding. I’m the Director of Enablement at WorkRamp, with more than 12 years of experience in enablement, training, and sales operations.

Sales 118
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Kalvify - Product Life Fit

SaaS Brief Submitted Articles

A software platform to empower educators and content-creators to create e-learning websites to sell memberships, online courses and make money.

Education 246
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5 Feature Adoption Metrics That Every PM Should Track & 5 Strategies To Improve Them

User Pilot

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? We’ve got you covered! In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. TL;DR. Feature adoption occurs when customers start using a particular feature to meet their goals.

Metrics 97
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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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Get More Appointments: Crafting Creative Outreach with Dale Dupree

Sales Hacker

Let’s break down the method behind the Sales Rebellion madness. Dale Dupree and Jeremiah Griffin share their take on how to get creative with your outreach to start capturing more attention, causing curiosity, and creating emotional context for your audience—while having fun throughout it all. Guests: Dale Dupree – Founder and CSO at The Sales Rebellion.

Sales 96
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5 Key Funding Options For Your Company

Agile Payments

5 Key Funding Options For Your Company.

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Blogger’s notebook: File Explorer tabs, Ignite, and Windows 11 22H2

IT World

Has Microsoft started to roll out items in Windows 11 that make us crusty old timers finally upgrade, that make us think, “Hmm, that’s kinda cool,” instead of wanting an older feature back? It's starting to look that way. File Explorer tabs. I’m thinking specifically about File Explorer tabs — currently in preview mode — where you can quickly launch a second session of File Explorer with a quick click on “Plus” icon.

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How Chatbots Can Help You Drive More Sales

CloseSaaS

This is just a brief overview of how chatbots can help you drive more sales. You can use them to automate your sales chatbot and to improve the customer experience.

Sales 52
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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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The Five Types of Salespeople

Dubb

In this recap of a recent episode of RevShow, Rob and I speak about the five types of salespeople in the market today. Whether you are a sales professional or are looking to better understand the sales professionals that you interact with in your daily life, you will get a substantial amount of value. The post The Five Types of Salespeople appeared first on Dubb Blog.

Sales 52
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Elevate the Position of Solution Engineering

SaaS Brief Submitted Articles

The role of a Solution Engineer is pivotal to the success or demise of a sales opportunity, therefore needs to be elevated and supported beyond the norm.

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6 Tips To Jumpstart Your Employee Advocacy Program

SaaS Metrics

The modern workforce may easily disseminate online firm news thanks to the widespread availability of digital and social technology. The rise of an employee marketer is clear in today’s digital age, according to recent surveys. However, what are the specific advantages of employee advocacy for the business and the worker? How important. Read more.

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SaaSOps

SaaS Brief Submitted Articles

Two years ago, I wrote an article about best ways to SaaS-enable applications. This article is a follow up to that article, discussing SaaSOps.

SaaS 130
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Crucial Customer Success Manager Skills for Hiring | ChurnZero

ChurnZero

As Customer Success hiring surges, managers should define the ideal candidate. Get a headstart by checking out our list of crucial Customer Success skills.

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How to Uncomplicate Your Churn Problem

Chargebee

Nothing that's truly transformational, is simple. Like conquering planets, building products that outlive the people, or intercepting customer churn before it even happens. Innovation is supposed to be complex. Or is it?

Churn 100
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Oct 10 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: Remote, New York, United States Organization: Diagnostic Robotics As a Senior Customer Success Manager, you will be the primary point of contact for Diagnostic Robotics’ customers and lead effective day to day management of strategic accounts and relationships including onsite representation as required.

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Rules of Business Transformation: From ‘Retention’ Mindset to ‘Expansion’ Mindset!

SmartKarrot

Business transformation is a growing concept that all business strategists are looking towards. In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. The business transformation aims to drive business growth, increase efficiency, create better opportunities, and create new value.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.