Thu.Jun 23, 2022

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Financial Dashboards and Metrics for Software Companies

Sage Intacct

If you’re the CFO of a subscription billing company, you want to bring clarity to decisions, understand where to invest, and track cash-flow and SaaS metrics, in the chaos of dynamic, competitive markets. The best CFOs balance out this equation by giving their departments clarity and direction with SaaS metrics and role-based financial dashboards.

Metrics 119
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Slack Alternatives

The Daily Egg

Slack is a cloud-based business messaging app designed to meet the needs of teams in fast-paced and dynamic work environments. In its. The post Slack Alternatives appeared first on The Daily Egg.

Cloud 297
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The Only Truly Terrible Venture Term is a Tranche

SaaStr

So with times much tougher in the venture and public markets, you’ll see a lot more talk about tougher “terms” in VC rounds, especially later rounds: Structural terms, guaranteeing a certain return that many VCs will say are “more akin to debt”. Participating preferred, where investors get more than common in many acquisitions. More types of antidilution protection, including ratchets in later rounds, if there’s a down round or a down IPO.

Pricing 289
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G2’s CMO Amanda Malko on the latest trends in software buying

Intercom, Inc.

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Instead of reaching out directly to a sales team, customers are taking matters into their own hands and looking to trusted peer reviews for guidance.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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Over 400 VCs Already Coming to 2022 SaaStr Annual!

SaaStr

Year after year, VCs show up to SaaStr Annual locked and loaded, term sheets in hands , on the hunt for soon-to-be Unicorns to add to their portfolios. From the Founding Partners, Managing Directors and big name SaaS VCs who grace the stage. to the firms that send over a dozen of their Partners and Associates — everyone who invests in SaaS has a presence at SaaStr Annual.

Banking 277

More Trending

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Unlocking the Metaverse: New Opportunities in Games Infrastructure

Andreessen Horowitz

You install that new Parkour game that everyone’s talking about, and instantly your avatar gains a new set of skills. After a few minutes in the tutorial level, running up walls and vaulting over obstacles, you’re ready for a bigger challenge. You teleport yourself into one of your favorite games, Grand Theft Auto: Metaverse, following. Read More. The post Unlocking the Metaverse: New Opportunities in Games Infrastructure appeared first on Future.

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How to Build a Buyer Experience that Closes Bigger Deals

Sales Hacker

Do you find yourself wondering if you can even “make it” in sales? What does this shift mean for sales teams? How do you build a buyer experience that gives the modern buyer what they are looking for when they’re making purchasing decisions? Alex Kracov (CEO & Co-founder of Dock) will share his tactical framework for how to build a winning buyer experience, and Ross Shanken (Head of Strategic Sales at Lattice) will join to talk through the lessons they learned at Lattice to standardize

Sales 97
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Apple says it’s time your business ran BIMI

IT World

Apple will add another obstacle against successful phishing attacks in iOS 16, iPadOS 16, and macOS Ventura , which will show a company’s official logo to help recipients recognize genuine from fake emails. Brand Indicators for Message Identification. Apple’s forthcoming operating systems will support Brand Indicators for Message Identification (BIMI).

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How to Send Video through Constant Contact

Dubb

In this post, I’m going to guide you through how to maximize the Dubb Constant Contact integration to meet your marketing goals. With this integration, you can send out video messages that increase your conversions, click-through rates, and replies out of your Constant Contact account. About Constant Contact and Dubb Constant Contact is an. The post How to Send Video through Constant Contact appeared first on Dubb Blog.

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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The business user's guide to Google Voice

IT World

All right, quiz time: In a single sentence, can you tell me exactly what Google Voice does? It's a question even the most giddy Google-appreciating geeks struggle to answer succinctly — and for normal, non-tech-obsessed Homo sapiens, the answer typically falls somewhere between "Huh?" and "Wait, is that the same thing as gChat?" Really, it's no surprise.

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Best Customer Engagement Model For Driving Customer Success in SaaS

User Pilot

The best customer engagement model for your SaaS offers the right balance between personal and automated interactions with customers. But this isn’t as easy as it sounds, as every SaaS product requires different types of experiences and support. So, your only shortcut is to learn: The type of customer engagement model that fits your business. How to create in-app experiences that engage customers.

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Navigating Choppy SaaS Waters

Chart Mogul

“May you live in interesting times” is a rough translation of a traditional Chinese proverb that is bearing more meaning today than ever in the history of SaaS. After a brilliant run up to 2022, SaaS valuations got hammered in the public markets lately. And with rising interest rates and weakening global demand, it seems … “May you live in interesting times” is a rough translation of a traditional Chinese proverb that is bearing more meaning today than ever in the h

SaaS 52
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How to Choose an Identity and Access Management Solution For Your Organization

SaaS Metrics

With most offices and companies adopting the work-from-home model, the need for security has increased drastically. Even hybrid offices need to pay special attention to security in both the office and for employees working remotely. Identity and access management solutions have come a long way to help companies focus on security and. Read more. The post How to Choose an Identity and Access Management Solution For Your Organization first appeared on SaaS Metrics.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Jun 23 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: New York, NY, US (On-site) Organization: Dandy As a VP of Customer Success, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Drive accountability within the organization to deliver an outstanding customer experience with the products and support delivery.

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Top 10 NPS Survey Best Practices for Customer Success Managers

SmartKarrot

CSMs widely use Net Promoter Score (NPS) to access customer satisfaction. In addition to giving you a fair idea of how satisfied the customers are, NPS is also a great way to know how loyal the customers are and their willingness to be brand advocates. Internally, NPS reveals a lot about a company’s performance and helps CRMs improve their product, process, and customer experience.

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VP of Customer Success: Roles and Responsibilities

SmartKarrot

Being the VP of customer success is a tough job. It is a huge step in any professional journey, and in the field of customer success, it can be considered to be the pinnacle of success. Customer success is a growing field and is still in its beginning. This is why top-level positions generally have more roles and responsibilities than others. If you are being promoted to the VP of Customer Success, you need to know what roles and responsibilities you can expect.