SaaStr

NOVEMBER 5, 2021

The “Magic Number” is one of those metrics in SaaS that has always sort of vexxed me. On the one hand, you need a shorthand for your sales and marketing efficiency — and that’s Magic Number. Magic Number is your growth in ARR over a quarter divided by the sales and marketing spend in the prior quarter. Generally, anything >1 is seen as healthy if you are venture backed, and anything > 1.5 is often seen as perhaps too capital efficient.

Scale 251

Scale SaaS Acquisition Benchmarks 251

The Daily Egg

NOVEMBER 5, 2021

LegalZoom is an industry leader in the online legal services space. It’s most well known for being a one-stop shop for all. The post LegalZoom Review appeared first on The Daily Egg.

Startup 217

Startup 217

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Well, if you’re Aruba, you go digital. In a recent webinar titled “How Aruba Scaled their Customer Engagement Strategy”, Aruba’s Director of Customer Success Operations Matt Harmon and Head of Digital Engagement Strategy Teresa Chu, discussed how Aruba leveraged Totango and a digital-first customer success approach to drive customer e

Scale 110

Scale Engagement Scaling Strategy 110

The Daily Egg

NOVEMBER 5, 2021

If you’re looking for a top business formation service that lets you register several entity types, keep up with your accounting, and. The post IncFile Review appeared first on The Daily Egg.

Business 200

Business Startup 200

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Payments

IT World

NOVEMBER 5, 2021

Last month, Walmart and Netflix launched a hub on Walmart.com offering an assortment of themed merchandise from Netflix hit shows available exclusively through the retail giant. It’s Netflix’s first “digital storefront” with a national retailer and an example of how e-commerce is shaking up the $650 billion global advertising industry. Marketers in business-to-consumer and business-to-business markets alike have been buffeted recently by regulations intended to safeguard customer privacy and end

Advertising 109

Advertising Consulting Innovation Marketing 109

IT World

NOVEMBER 5, 2021

Google's Android 12 software is packed with interesting treasures — but unless you're using one of Google's own Pixel phones, it's still a ways off from actually landing in your hands. The tortoise-like pace of most Android updates is another subject for another day (as is the tortoise named Rupert who I'm pretty sure is responsible — that slimy-shelled rascal).

Software 93

Software 93

Andreessen Horowitz

NOVEMBER 5, 2021

Massively multiplayer online games (MMOs) were some of the earliest social networks. In the late 1990s, MMOs like Ultima Online and EverQuest hosted hundreds of thousands of players who adventured together in 3D virtual worlds. Blizzard’s MMO World of … The post Investing in Core Loop appeared first on Andreessen Horowitz.

Investment 87

Investment 87

IT World

NOVEMBER 5, 2021

Apple recently told us that SAP has now deployed tens of thousands of Macs across its business, so I caught up with SAP Vice President for Product Engineering Mobile Experience Martin Lang to talk about Apple in the enterprise , the move to hybrid work and the need for employee choice.

VP of Engineering 92

VP of Engineering Mobile Enterprise Engineering 92

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Well, if you’re Aruba, you go digital. In a recent webinar titled “How Aruba Scaled their Customer Engagement Strategy”, Aruba’s Director of Customer Success Operations Matt Harmon and Head of Digital Engagement Strategy Teresa Chu, discussed how Aruba leveraged Totango and a digital-first customer success approach to drive customer e

Scale 62

Scale Engagement Scaling Strategy 62

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

ChurnZero

NOVEMBER 5, 2021

You purchased your Customer Success software with expectations of how it would perform and how your team would use it. But as we all know, our expectations don’t always match reality. And work doesn’t always go according to plan. New problems surface. Strategies shift. Solutions evolve. Processes change. For busy Customer Success teams, it can be difficult to pause and reflect on the systems you use to manage your days.

Software Review 52

Software Review Customer Success Software Technical Review 52

SaaS Metrics

NOVEMBER 5, 2021

Since all our life aspects have become insanely dependent on the internet, it is important to recognize and prevent online threats and security concerns. This guide is created to share everything that you need to know about your online security and how to prevent yourself from online scams and frauds. According to. Read more. The post How to Stay Safe Online?

Metrics 52

Metrics SaaS 52

Valuize Consulting

NOVEMBER 5, 2021

Are You Having Meaningful Conversations About NDR? Net Dollar Retention (NDR) is the most important business metric that SaaS companies should be tracking. NDR captures and reflects the growth and performance of your overall business and revenue. There is a direct and strong correlation between NDR performance and your company’s valuation; in our experience as Valuize, companies with NDR greater than 120% have higher valuations as compared to companies with a NDR less than 120%.

Scale 52

Scale Metrics Forecasting Leadership 52

BetterCloud

NOVEMBER 5, 2021

As SaaS adoption continues to grow exponentially, the role of IT leadership is evolving rapidly. The final day of Altitude 2021 featured a Q&A between Brian Hoyt, CIO of Unity Technologies, and David Politis, CEO of BetterCloud. Their discussion explored both the excitement and challenges of being an IT leader in a large company during hypergrowth.

Technical Advisors 52

Technical Advisors Leadership Innovation Communication 52

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

ChurnZero

NOVEMBER 5, 2021

7-Point Audit Checklist for Customer Success Software. You purchased your Customer Success software with expectations of how it would perform and how your team would use it. But as we all know, our expectations don’t always match reality. And work doesn’t always go according to plan. New problems surface. Strategies shift. Solutions evolve. Processes change.

Software Review 52

Software Review Customer Success Software Technical Review 52

SmartKarrot

NOVEMBER 5, 2021

These are the times of communicating over social media and other instant messaging apps. Be it a simple query to a stranger or an informal chat with a potential customer, chats and messaging provide a quick and direct response. But much as you might prefer this communication platform, writing a personalized email that makes the customer smile with expectation is tricky but a game-changer for your business.

Customer Success 10

Customer Success Scale Social Media Communication 10

Neil Patel

NOVEMBER 5, 2021

Distraction and a lack of focus can slay any business, stopping it dead in its tracks. At the rate that startups fail, you don’t want to risk your business with a lack of focus. By year five, half of all new businesses fail. Sharp focus is critical to your startup’s success. Maintaining your goals and your objectives for both short- and long-term gains can help you build a successful startup.

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Social Media Startup Revenue Business 127

Sales Hacker

NOVEMBER 5, 2021

Before buying your product or service, people will go through different phases in their customer journey. Some might have just been introduced to your brand and others might be in the final stages of trying to make up their mind about whether or not to buy from you. To help your customers through this journey, you should consider creating content that they will find helpful at every stage.

Social Media 107

Social Media Branding Software Review Technical Review 107

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