Thu.Jun 26, 2025

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ProProfs Knowledge Base Review: A Comprehensive Knowledge Management Solution

How To Buy Saas

Imagine having a single platform where customers can instantly find answers and new employees can effortlessly access company know-how. That’s exactly what ProProfs Knowledge Base software aims to deliver. ProProfs Knowledge Base is an easy-to-use, cloud-based knowledge management tool designed to help organizations build online FAQ pages, help centers, user manuals, internal knowledge repositories, and more.

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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

The AI Account Executive Is Arriving. Here’s What Support — Which is 18+ Months Ahead — Teaches Us About What Comes Next. Customer support cracked the deflection code with AI. Companies are routinely achieving 60%+ deflection rates – meaning AI handles 6 out of 10 (or more) support tickets before a human agent ever gets involved.

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How to Sell Before You Build with Patrick Zelaya

Predictable Revenue

In this episode of the Predictable Revenue Podcast, Patrick Zelaya, from HeavyConnect, shares one of the cleanest early traction stories. The post How to Sell Before You Build with Patrick Zelaya appeared first on Predictable Revenue.

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Dear SaaStr: How Are VP of Sales Commissions Normally Structured?

SaaStr

Dear SaaStr: How Are VP of Sales Commissions Normally Structured? VP of Sales commissions in SaaS are typically structured around a 50/50 On-Target Earnings (OTE) model. This means 50% of their total compensation is a base salary, and the other 50% is variable, tied to hitting specific revenue or ARR targets. Here’s how it usually breaks down: Base Salary (50% of OTE) : This is the guaranteed portion of their compensation.

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Airflow Best Practices for ETL/ELT Pipelines

Speaker: Kenten Danas, Senior Manager, Developer Relations

ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!

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The Spreadsheet Trap: Why Public Sector IT Billing Needs an Upgrade

Blulogix

By BluLogix Team The Spreadsheet Trap: Why Public Sector IT Billing Needs an Upgrade If your IT Shared Services team still relies on spreadsheets for billing and cost allocation, you’re not alone. Across public sector organizations, spreadsheets remain the default tool for managing internal billing. But as your IT environment grows more complex, so do the risks of using tools that weren’t designed to scale.

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Top 5 CRMs for Growth Marketing Agencies: Features, Pricing, and Marketing Automation

Nimble - Sales

Finding the right CRM (Customer Relationship Management) tool for a growth marketing agency isn’t just about managing contacts—it’s about creating scalable workflows, tracking performance, automating campaigns, and optimizing client acquisition. Whether you’re a lean startup or a rapidly scaling team, The post Top 5 CRMs for Growth Marketing Agencies: Features, Pricing, and Marketing Automation appeared first on Nimble Blog.

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How Cost Recovery Chargeback Rebuilds Trust in Public Sector IT

Blulogix

By BluLogix Team How Cost Recovery Chargeback Rebuilds Trust in Public Sector IT In the world of public sector IT, billing isn’t just a financial exercise—it’s a test of transparency and trust. When departments and agencies don’t understand their internal IT charges, they push back. And when finance teams can’t provide clear, consistent answers, trust in the Shared Services organization erodes.

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Print Efficiency for Software Teams: Why It Still Matters

SaaS Metrics

In an industry driven by agile development, real-time collaboration tools, and a strong push toward paperless workflows, printing might seem like a relic of the past. But dig a little deeper, and you’ll find that many high-performing software teams still rely on efficient print practices—albeit in smarter, more strategic ways. While digital. Read more The post Print Efficiency for Software Teams: Why It Still Matters first appeared on SaaS Metrics.

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Stages of Team Development: A Practical Guide for High-Performing Teams

TurnKey Labs

Ever wonder why some teams just click, while others stall, clash, or crumble under pressure? It’s not luck. Its development. Behind every high-performing team is a journey—a path from polite introductions to productive flow, with a few bumps (and maybe blowups) along the way.

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Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

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The Great AI Talent Grab: The Latest 20VC with Jason, Harry and Rory

SaaStr

The latest episode of 20VC with Jason Lemkin, Harry Stebbings, and Rory O’Driscoll revealed a Silicon Valley in the midst of its most dramatic talent migration since the early days of the internet. But beneath the headline-grabbing acquisition numbers lies a more fundamental question: Are we witnessing the birth of a new economic paradigm, or the final gasps of a venture bubble?

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15 Best Help Center Designs for SaaS + How to Build Yours

User Pilot

Good help center designs promote self-service, allowing users to find answers independently without waiting for support. Which is exactly how users prefer it. In fact, research shows that 81% of customers try resolving issues on their own before contacting a support agent. So users provided with a well-structured help center end up happier, because they get help fast without any lengthy disruptions.

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Voice, Context & Control: The Three Pillars of Useful AI Email

Tom Tunguz

Gmail’s AI email assistant writes like a committee of lawyers designed it. Pete Koomen’s recent post Horseless Carriages explains why: developers control the AI prompts instead of users. In his post he argues that software developers should expose the prompts and the user should be able to control it. He inspired me to build my own. I want a system that’s fast, accounts for historical context, & runs locally (because I don’t want my emails to be sent to other servers)

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The Most Up-To-Date Social Media Data From Buffer

Buffer Resources

At Buffer, we don’t just write about social media — we study it. This living resource curates every original data report we've published, from platform-specific trends to posting strategies that actually work. Whether you're a creator, marketer, or small business owner, these insights can help you make smarter content decisions backed by real numbers.

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What’s New in Apache Airflow® 3.0—And How Will It Reshape Your Data Workflows?

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.