SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 160

Scale Enterprise Scaling Sales Hiring 160

OPEXEngine

FEBRUARY 13, 2020

The siloed management structure paralleled the key components of Operating Expense, making it easy to report backward-looking Income Statement expenses and recognized revenues, but not cross-functional customer and product lifecycle metrics, critical to managing a SaaS company. Chief Product Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 125

CTO Coach Sales Hiring Sales Recruiting CTO Hire 125

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 209

Part-Time VPE Technical Cofounder CTO Hire New CTO 209

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. For example, before releasing/starting to develop a new feature, we run it by our community first.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? She kicked my butt in every metric you could possibly imagine. Bret was formerly the CTO at Facebook. Sam Taylor: It’s definitely nuanced. And so I think there was definitely an element of that at Dropbox too.

Scale 167

Scale Sales Hiring Sales Recruiting Sales 167

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing. It makes sense that that would be the role that comes in as the CTO. What is SaaS metrics?

Sales Hiring 252

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 252

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 120

Scale Scaling CTO Hire Part-Time VPE 120

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Robert Kern, CTO & Co-Founder, PredictHQ.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Unbounce

SEPTEMBER 24, 2018

Twenty-two marketing experts took the stage to give new solutions to old challenges and actionable solutions to new ones—not to mention the food, people, games, swag and after-parties that made it the best CTAConf yet. Watch Cyrus’ full talk, SEO Success: The One Engagement Metric to Rule Them All. Speechless. But fear not!

AI Search 73

AI Search AI Artificial Intelligence Content Marketing 73

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? He had worked as a CTO at a startup when he dropped out of school. Karl Sun: Yeah, I think you definitely want to bring them into the process. Last year, we added almost 200 new people. What works? What does not work?

Sales Hiring 213

Sales Hiring Scale CTO Hire CTO Coach 213

SaaStr

APRIL 4, 2019

In the last two years there have been so many new services around security, around machine learning that literally did not exist. What is their biggest challenge and what should they be focused on, whether they’re a CEO or a CTO, what would you say they should be focused on today? Who are the new developers?

Cloud 165

Cloud Scale Trends Machine Learning 165

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? So the external one is, the metrics bore out that we have made the right decision here. People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work.

CTO Coach 167

CTO Coach Sales Hiring CTO Hire Software Review 167

SaaStr

MAY 2, 2019

Vlad : Definitely technologist. Jonathan : And so the people that you’re looking for, you wanted them to resonate with that idea that you already have this amount of money in revenue as opposed to looking for other metrics that they might be interested in for a start-up? Vlad: So what’s the new reality? Jonathan : Technologist.

Scale 139

Scale Business Sales Hiring CTO Hire 139

Crafty CTO

MAY 1, 2020

The identified slice needs to be small enough to execute in a few days, and if possible, something novel, new to us. To be clear, scope as used in Shape Up means “integrated slice” — and definitely does not mean “estimate” or “level of effort.” When new tasks come up, you know where to put them.

Underperforming Technical Team 52

Underperforming Technical Team Software Review New CTO Scale 52

Outseta

NOVEMBER 19, 2019

Just as a CTO may have to explain the importance of technical projects to a CEO, the CMO needs to educate the CEO on the various ways marketing can drive their business. Beyond that, with new data privacy laws attribution is actually becoming more difficult and less possible than it was 5 or 10 years ago. Look for a new team.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Have they done something unique before? Enlist the co-founders (06:34).

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

SmartKarrot

OCTOBER 29, 2021

Definition of C-Suite. Tracking the right metrics to understand customer sentiments and business growth. All these metrics help the customer success teams in accessing the customer sentiments. These metrics can then come in handy in measuring the overall business growth in an organization.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. Definitely maybe. And what I found is that a lot of people who are technical that ended up being successful, they never stop loving kind of what's new, where technology is going, how behaviors are changing, that sort of thing. So this is Dharmesh. Dharmesh is the.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. Definitely maybe. And what I found is that a lot of people who are technical that ended up being successful, they never stop loving kind of what's new, where technology is going, how behaviors are changing, that sort of thing. So this is Dharmesh. Dharmesh is the.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40