Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Tips for improving the onboarding experience : Use UI patterns to draw users towards activation points.

Onboarding 77

Onboarding SaaS Payments Payment Services Payment Solutions 77

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. Now, in Part B, we cover capturing and defending some portion of the value you generate.

Healthcare 114

Healthcare AI Payments Enterprise 114

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. Invite passives to interviews to learn more about their expectations. an invoicing app.

SaaS Payments 81

SaaS Payments Payment Solutions Software Review Interviewing 81

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 130

Scale Sales Payment Methods Merchant Services 130

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. There’s a self-service page, which allows clients to update information on their own.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 83

SaaS Payments Retention Payment Services Payment Solutions 83

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Subscription service Recurly reports an average monthly churn rate of 5.6%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. On this podcast, we share stories from global SaaS leaders like Ryan, that you can use to inspire new growth strategies in your own business. And I just started a consulting business, it was a service business. Ryan Austin 01:00 Sure.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” That’s why Dave recommends testing all the way through to the client or customer taking a subscription. Ifprospects and customers don’t understand what your product is or what your service does, they’re not going to buy it.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Advantages of a Subscription Model.

Payment Features 124

Payment Features Payment Services Subscription Payment Solutions 124

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Customer Analytics Software is designed to facilitate the collection, sorting and analysis of data from customers. Userpilot is well known in the SaaS world for its so-called “ microsurveys.”

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

FastSpring

APRIL 13, 2023

Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. It starts with self service. But that’s not how we live.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there.

Scale 161

Scale Sales Recruiting Scaling SaaS Payments 161

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. However, at times, a SaaS customer is not happy with your product or service and may decide to unsubscribe, which is really disappointing. And nearly 60% switch companies based on poor customer service.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: My Co-founder and I met in graduate school where we were creating algorithms for processing satellite imagery. Making these programs work is a process that takes commitment and quite a bit of iteration.

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Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 152

Scale Payment Services Payment Methods Scaling 152

ProfitWell

DECEMBER 16, 2019

Recur 2019 is over, but the journey toward subscription truth is not. We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Our hallmark conference followed, featuring insights and inspiration from some of the brightest in the subscription space.

Scale 41

Scale Payment Methods Payment Services Payments 41

ProfitWell

JANUARY 17, 2020

Your top subscription news. Another solid one: Forgetting to interview fellow leaders in your space. Here's an article we wrote on trends amongst successful SaaS CEOs that can help. At 2x its final private valuation and a triumph for investors, Visa will now own financial services API startup Plaid. Mastering manager-ing.

Sales Recruiting 41

Sales Recruiting SaaS Payments Payment Services Payment Solutions 41

ProfitWell

SEPTEMBER 5, 2019

With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth. Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. And that decision shapes their product and sales processes for the life of their company.

B2C 133

B2C Payments SaaS Payments B2B 133

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Unsatisfactory customer service. Involuntary churn due to failed payments. Keeping bugs unfixed.

SaaS Payments 98

SaaS Payments Subscription Payment Features Payment Methods 98

ProfitWell

OCTOBER 22, 2019

Your top subscription news. The My Wife Quit Her Job Podcast is an interview based show where I bring in small business entrepreneurs who are killing it online.". 2Checkout—online payment processing—hosts a webinar on October 24 with Conversion Optimization Expert Shannon MacLeod , to rundown the essentials of conversion optimization.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

ProfitWell

NOVEMBER 12, 2019

Your core is a lot like pricing in SaaS companies. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. You can rely on value-based pricing to deliver products and services to different market segments.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

ProfitWell

OCTOBER 9, 2019

Your top subscription news. The My Wife Quit Her Job Podcast is an interview based show where I bring in small business entrepreneurs who are killing it online.". 2Checkout—online payment processing—hosts a webinar on October 24 with Conversion Optimization Expert Shannon MacLeod , to rundown the essentials of conversion optimization.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

FastSpring

JANUARY 8, 2019

They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost. A security mechanism that determines if a payment account has sufficient funds to complete a given transaction. The process of collecting payments from a payment process after it has been authorized.

Payment Methods 62

Payment Methods Merchant Services Payment Services Outsourcing Services 62