ChurnZero

DECEMBER 9, 2020

SaaStr Scale 2020 took place earlier this week online and brought together the best leaders from Sales, Marketing, Customer Success, and the top SaaS CEOs to share their secrets to $1B and beyond. To makes things bit easier for you we have gone ahead and curated the top three Customer Success sessions for you to view on-demand here. .

Scale 98

Scale Scaling Churn Customer Success 98

Tom Tunguz

OCTOBER 22, 2015

On November 4, SaaS Office Hours at Redpoint will welcome Kenny van Zant , former COO of Asana and Chief Product Strategist at Solarwinds, a $4.1B Kenny is renowned for pioneering the flywheel sales model that propelled Solarwinds to a $150M company profitably. market cap maker of infrastructure software.

SaaS 111

SaaS Software Review Acquisition Business Model 111

ProfitWell

MARCH 10, 2020

In this episode of RevOps and Hops, Robert Cortese , Director of Pricing and Product Strategy at SolarWinds joins us to chat about the similarities between RevOps and pricing. Robert Cortese and SolarWinds. I mention that SolarWinds is the Disney of IT software, and I ask how they deal with 60 products and pricing them properly.

Pricing 52

Pricing Entertainment Software Review Consulting 52

Tom Tunguz

FEBRUARY 6, 2013

Before his current role at Asana, Kenny managed products and marketing for Solarwinds , a publicly traded company that sells networking equipment to the mid-market. Solarwinds pioneered the low-friction, high-velocity sales model in their segment to great success. They acquire leads, cold call, and try to push the customers to close.

Business 100

Business Sales Construction Enterprise 100

Tom Tunguz

MARCH 11, 2017

Each one of us has an idea what might make a better CRM, marketing automation suite or customer support. In these models, customer success teams are the de facto the sales teams. Solarwinds leveraged an disciplined inside-sales model with aggressive prospect disqualification in the commodity network monitoring space to build a $4.3B

Innovation 111

Innovation Scale Sales Hiring Sales 111

Tom Tunguz

APRIL 8, 2015

Over time, they seem to inevitably begin serving larger customers. In short, new startups leverage a distribution advantage to acquire SMB customers at scale. Early on, the SMB customers finance a startup’s growth and enable the startup to build a broader product over time that eventually becomes more attractive to enterprises.

Innovation 177

Innovation Startup Scale SMB 177

Tom Tunguz

OCTOBER 21, 2015

Next, the marketing team should begin experimenting with paid acquisition, understanding the relationship between paid customers and organic traction, and whether they are linked. NPS measures the likelihood of customers to recommend the product. Which marketing metrics are most important? NPS is a leading indicator of future growth.

Scale 100

Scale SaaS Acquisition Startup 100

Tom Tunguz

JANUARY 22, 2013

Marketing/customer acquisition driven startups - Mark Pincus, founder of Zynga, reconstructed well known games of chance and developed sophisticated marketing techniques to win market share in a commodity market. The key innovations were customer acquisition, retention and revenue maximization through social engineering.

Innovation 113

Innovation Acquisition Engineering Startup 113

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. In particular, the pandemic forced companies to redefine and refocus on the customer experience.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Onboard and train new customers on the solution.

VP of Engineering 10

VP of Engineering Customer Success Technical Support Travel 10

SmartKarrot

JULY 2, 2020

Role: Customer Success Manager Location: Sofia, Mexico, US Organization: FocusVision The CSM is responsible for ensuring the client’s success across FocusVision software products. Anticipate as well as adopt new technologies and leverage new features to educate customers. Drive product adoption, customer success and renewals.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Software Review 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. customer-centric?support to optimize all phases of the customer journey. support strategy?to internally?to

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Review 10

SmartKarrot

APRIL 13, 2020

Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Here’s an interesting blog on how should SaaS providers spend on Customer Success. Product-led growth and usage of the data for customer success and other strategies can be a powerful proposition.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Frontegg

MARCH 2, 2023

Zendesk – The popular SaaS company started notifying affected customers in January after many of its employees were manipulated with sneaky SMS phishing attacks. Third-Party Application Security – The SolarWinds , Ticketmaster, and British Airways hacking incidents brought supply-chain attacks to the forefront.

Cybersecurity 95

Cybersecurity Management PayPal Mobile 95

Tom Tunguz

NOVEMBER 4, 2015

After BroadJump, Kenny built the go to market organization at Solarwinds, a $4B market cap infrastructure software company, and Asana, a fast-growing productivity company, both of which exemplify a unique go-to-market approach, Flywheel Model, brilliantly. Friction can be a terrific tool to help prequalify customers.

Technical Advisors 100

Technical Advisors Marketing SaaS Acquisition 100

Neil Patel

DECEMBER 24, 2020

UptimeRobot — Best Free Website Monitoring Service Pingdom — Best For Small And Medium Businesses AppDynamics — Best For WebApps Site24x7 — Best For Multiple Websites And Apps Monitis — Best For Custom Monitoring Plans LogicMonitor — Best For Service Providers Uptrends — Best For Internal Server Monitoring.

DevOps as a Service 145

DevOps as a Service Software Review GCP(Google Cloud Platform) Systems Review 145

All that Saas

DECEMBER 4, 2021

We all know that customer satisfaction is a huge factor in success, especially with e-commerce on the rise. Live chat plugins provide great customer service and allow the business owner to communicate with them in real-time and help them finish any friction. Customized plan for 800 participants. Custom chat design.

Software Review 59

Software Review Technical Review Pricing Mobile 59