Intercom, Inc.
MARCH 11, 2021
On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.
User Pilot
OCTOBER 27, 2023
Product-led growth (PLG) for enterprise customers is a business strategy that focuses on using the product itself as the main driver of customer acquisition , retention, and expansion within the enterprise software market. How do they handle support for their own customers? Through in-app support.
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User Pilot
JULY 27, 2023
High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches. KPIs and success metrics to track Customer lifetime value : This estimates the net profit your company can expect from each customer. Come up with product and new feature ideas.
SmartKarrot
NOVEMBER 2, 2020
Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.
CustomerSuccessBox
DECEMBER 12, 2019
So to make your lives easier and help you better implement and scale Customer Success here are 6 Customer Success mistakes that leaders make: . Making the Customer Support team do Customer Success. Here they make the mistake of making the customer support team do customer success. .
OPEXEngine
AUGUST 31, 2021
Tech debt refers to issues in legacy code that slow the development process, impact developers’ efficiency and productivity, and negatively impact the quality of the final output. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.
OPEXEngine
AUGUST 31, 2021
Tech debt refers to issues in legacy code that slow the development process, impact developers’ efficiency and productivity, and negatively impact the quality of the final output. It often occurs when software developers and engineers take shortcuts, resulting in design flaws and code that’s harder to maintain than it needs to be.
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