ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

JULY 27, 2023

High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches. KPIs and success metrics to track Customer lifetime value : This estimates the net profit your company can expect from each customer. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. You don’t handle maintenance or updates.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. Again, in a subscription business, you’re going to have both of them. And support is often a critical opponent for retention. First things first, where I see teams go astray.

Scale 121

Scale Engagement Scaling Development 121

User Pilot

JANUARY 15, 2024

Your custom SaaS dashboard should provide actionable data and be as automated as possible. Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. Usage monitoring.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105