SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce.

Sales Hiring 208

Sales Hiring Scale SaaS Payments Sales 208

Neil Patel

JANUARY 6, 2021

Customer relationship management (CRM) software is designed to help companies with that exact goal. My guess is that it’s because CRM software has a reputation for being massive, expensive, and really challenging to use. They’re affordable, sleek, and ready to help teams connect with customers on their own terms.

Payment Solutions 145

Payment Solutions Software Business Scale 145

Stax

APRIL 10, 2025

Question: what’s the best way for your business to get paid while satisfying your customer’s need for varied payment options and convenience? Answer: know the top modes of payment your customers prefer, and ensure you accept them. You will need POS terminals to accept and process in-person card payments.

Payment Methods 88

Payment Methods Payment Services SaaS Payments Payment Solutions 88

SaaStr

MAY 16, 2019

Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. Want to see more content like this?

Merchant Services 207

Merchant Services Payment Methods Data Sales Hiring 207

Stax

MAY 30, 2024

Field service management software is a system that helps a company monitor and coordinate their employees’ activities off the company’s premises. The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

FastSpring

MARCH 15, 2021

Do you know what’s better than one sale? Multiple sales that happen automatically. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

FastSpring

JUNE 29, 2020

In this post, we’re featuring our Inside Sales Representative, Nick Jones! I am currently an Inside Sales Representative at FastSpring. I help customers with implementation and adding FastSpring to their website. I also outbound to our prospects and book meetings for them with our Account Executives.

Payment Methods 140

Payment Methods Sales Hiring Sales Payment Solutions 140

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Intercom, Inc.

JULY 14, 2022

?. Regardless of the industry or the product you’re selling, the old sales playbook is falling short of customers’ expectations. For James Dyett , a customer-centric mindset shouldn’t just be the purview of post-sales departments. Sales, he thought, would do just the trick. Hire customer-centric salespeople.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

The Angel VC

MARCH 23, 2016

The original v1 model was a very simple plan for early-stage SaaS startups with a low-touch sales model. Therefore the key drivers of my imaginary startup are organic growth rate, marketing budget and customer acquisition costs, conversion rate, ARPU and churn rate. The costs for the Customer Success team are attributed to CoGS.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

Stax

JULY 1, 2024

Whether you’re a startup or an enterprise-level business, efficient payroll software is essential. Yet it isn’t always cost-effective to hire an in-house team to manage payroll, especially for businesses with a small headcount. Factors to consider when choosing a payroll software include headcount, budget, and tax compliance.

Payment Solutions 88

Payment Solutions Payment Services Payment Methods Payments 88

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. Account Managers: They serve as the lead point of contact for all customer account management matters.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Neil Patel

FEBRUARY 3, 2021

Shopify is better for those who don’t have a website yet, and hence, would want a hands-off and dedicated solution. But this also gives you direct access to so many other functionalities, ranging from a greater selection of themes and apps to managing content to SEO. This, in turn, could help boost your sales and revenue.

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

Neil Patel

FEBRUARY 13, 2021

Wix works exceptionally well for individuals or small businesses that want a professional website but don’t want to bother with hiring a web developer, registering a domain name, finding a web hosting company, and all that goes into setting up a professional website. You can contact customer support via email, chat, or direct phone call.

Payment Methods 145

Payment Methods Software Review Systems Review Payment Solutions 145

Neil Patel

JANUARY 18, 2022

What about hiring a web designer or a developer? You can have a fully responsive, mobile-optimized page designed to convert curious visitors into paying customers within a few hours. Everything else is drag-and-drop with dozens of integrations to make capturing leads and sales as straightforward as possible. Let’s face it.

Payment Methods 119

Payment Methods Payment Solutions Payments Sales Hiring 119

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. And I joined as a customer support rep. She’s got an English degree and an MBA.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Neil Patel

AUGUST 6, 2021

Research shows that repeat customers spend more than once-off customers, making retention a priority for any Ecommerce business that wants to grow. This post will dive into the strategies you can use to boost your customer retention rates. Personalized experiences are essential in driving return sales.

Payment Methods 145

Payment Methods Payments Payment Solutions Payment Services 145

Neil Patel

OCTOBER 29, 2020

While not every website builder will come with dropshipping functionality out of the box, the best ones will seamlessly integrate with dropshipping software and third-party tools. The best ecommerce website builders will make it possible for you to create a beautiful site without having to hire a designer. Design and Templates.

Payment Methods 105

Payment Methods Payment Services Payment Solutions Payments 105

Neil Patel

MARCH 8, 2021

WordPress is a content management system best for those who value flexibility and versatility. It doesn’t come with great functionality right out of the box, but you can customize it through thousands of themes and plugins. Full data ownership : With WordPress being open-source software, nobody is holding you by the neck.

Payment Methods 115

Payment Methods Payment Solutions Payment Services Payments 115

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Create a multimedia onboarding flow with product screenshots and videos.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

JULY 13, 2023

TL;DR A CSAT survey is a tool businesses use to assess customer perceptions and satisfaction levels regarding product functionality, customer support , and other aspects of the company. Customer satisfaction surveys help to: improve the customer experience , increase customer and client retention , and measure customer loyalty.

Payment Solutions 98

Payment Solutions Scale Payment Methods SaaS Payments 98

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Lay a top-notch customer success journey!

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. Customer Value Management will supercede customer success, Steven Forth. This is the role of customer value and the customer value manager.

Pricing 98

Pricing Payment Services SaaS Payments Payment Solutions 98

Andreessen Horowitz

AUGUST 30, 2023

Released in 1979, VisiCalc was the first “killer app” of finance (on the Apple IIe!), Lockheed Martin makes F-35s by assembling atoms, and has a 13% gross margin; Salesforce makes software by assembling bits, and has a 74% gross margin. Inside sales? As technology continues to improve, the answer is an unequivocal “yes.”

VP of Engineering 91

VP of Engineering AI Payment Methods Generative AI 91

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Maggie Hott , Director of Sales at Webflow. And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

How To Buy Saas

DECEMBER 8, 2021

For more than a decade, DocuSign has been one of the top software programs for digitizing tasks that would otherwise be done with pen and paper. Join me on a quick tour to the land of free DocuSign alternatives, where you’ll discover several solutions that may just change your mind about electronic signatures. Online payments.

Payment Methods 52

Payment Methods Payment Solutions Payment Services Payments 52

Baremetrics

NOVEMBER 9, 2021

Scalability Other Factors That Affect the Sales Multiple How to Make Your SaaS Business More Attractive and Valuable 1. Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. The key to a successful sale is to make sure you have healthy unit economics.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

How To Buy Saas

OCTOBER 14, 2021

Best HR Management Software’s Gusto 14-days $9.00/month Best Project Management Tools nTask 7-Days 412.00/month HR Softwares For Startup Software Name Pricing Link to Page Free Trial Cost [starts] CuteHR Yes $2/Employee Visit Here Gusto No $39 + $6 per person Visit Here People HR Yes $7/Employee Visit Here Namely N.A

Payment Methods 52

Payment Methods Startup Payment Solutions Payment Services 52

User Pilot

JULY 11, 2024

TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company. Their main job is to keep existing customers happy and prevent them from switching to a competitor. Based on data across hiring platforms like Glassdoor, Indeed, etc.,

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 28, 2024

Based on data across hiring platforms like Glassdoor, Indeed, etc., Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist?

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

How To Buy Saas

JULY 26, 2021

1 Best HR Management Software’s List of the best HR Management Software’s tools for startups. In the past several years, HR software is one of the best startup tools and has developed in popularity, and more businesses are jumping on the bandwagon to automate time-consuming HR duties. ShareASale.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

How To Buy Saas

APRIL 1, 2024

Their expertise will surely help your brand reach a larger customer base, engage with customers, and boost their sales and revenue. They also work on customer retention, content curation, data analysis, and reporting to design robust marketing campaigns. Supports high-quality automation and API integrations.

Payments 52

Payments Payment Services Marketing Business 52

Audacix

NOVEMBER 10, 2023

Even after knowing the massive difference that automated vulnerability scanning tools can make, many organizations are hesitant to integrate application security tools in the software development life cycle. Comprehensive Threat Detection : Look for automated web app security services that offer advanced threat detection mechanisms.

Payment Services 40

Payment Services Payment Solutions DevOps as a Service Payments 40