User Pilot

NOVEMBER 21, 2023

Develop a product that meets customer needs and expectations. Train the customer support team on the product and give them time to develop support resources. Assess the effectiveness of your launch by tracking feature engagement and adoption. Assists in managing the launch timelines. GTM strategy.

Underperforming Technical Team 90

Underperforming Technical Team Sales Recruiting Social Media Market Research 90

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. And today we sell to larger customers, primarily CFOs [inaudible 00:16:33] and that requires us to actually build a solution fund.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Tom Tunguz

AUGUST 25, 2015

Here’s my stab at that list: CRM, Marketing Automation, ERP, Expense Management, Analytics, Email, Collaboration, Document Storage, Payroll, HRIS, ATS, IaaS, Customer Support, Recruiting. Sales teams, always looking for an edge, also belong to the early adopter segment and buy CRM and online meetings software.

Sales Recruiting 100

Sales Recruiting SaaS Data AWS 100

Chaotic Flow

MARCH 4, 2013

It offers the opportunity to reengineer business processes that cross the firewall and that benefit greatly from this information, such as competitive strategy, sales, customer support, vendor management, employee recruiting, etc. Let’s redraw the above diagram for the social community manager. (At

Data 140

Data Sales Recruiting Social Media Scale 140

User Pilot

MAY 21, 2023

After releasing your feature, measure its success by tracking its adoption rate and customer satisfaction. Monitoring user engagement with the feature allows you to spot friction and areas for improvement. Most analytics tools allow you to tag features, ideally code-free, and track user engagement of different user segments.

Underperforming Technical Team 82

Underperforming Technical Team Sales Recruiting Social Media Onboarding 82

CustomerSuccessBox

MAY 9, 2022

Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

User Pilot

JANUARY 26, 2023

How to recruit beta testers in-app. Continuous user feedback collection As your users are engaging with the product, use in-app surveys to collect feedback about their user experience. Main UI, modals , and account management. Help section or customer support. Sign-up process, onboarding steps.

Sales Recruiting 96

Sales Recruiting Interviewing Development Social Media 96

Intercom, Inc.

DECEMBER 19, 2018

Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. ” On Support. PREACH – a framework for perfecting your customer support tone. Jack Jenkins, Senior Customer Support Engineer , and Amanda Rothbard, Customer Support Representative. ” On Sales.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

SmartKarrot

MAY 17, 2023

Apply here: [link] Role: Customer Success Manager Location: Malibu, CA, United States (Remote) Organization: HR Pals & Recruiting Pals As a Customer Success Manager, you’ll do customer interactions from onboarding through renewal over the whole customer lifecycle.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

User Pilot

NOVEMBER 30, 2023

Don’t expect your customers to tell you exactly what solutions they need but analyze their feedback for ideas of new problems that could be worth solving. How do you recruit your interviewees? Seek input from employees Your customer-facing colleagues are also a great source of information about a potential gap in the market.

Underperforming Technical Team 96

Underperforming Technical Team Marketing Market Research Outsourced Development 96

SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account.

Onboarding 81

Onboarding SaaS Payments Payment Services Payment Solutions 81

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Present consumer voices internally accurately, raising them as necessary.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

OCTOBER 20, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Boston, MA, US Organization: Salsify As a Customer Success Manager, you will ensure the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.

Customer Success 19

Customer Success Sales Hiring Sales Recruiting Outsourced Development 19

SmartKarrot

MARCH 21, 2023

By creating and implementing Objectives and Key Results (OKRs), leading the Customer Success division, and assembling, developing, and leading a world-class team. Maintain customer engagement by defining the SaaS portfolio of Morning Consult’s customer journey experience.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

Intercom, Inc.

APRIL 22, 2019

He joined me for a conversation on tackling issues that come up as you scale your customer experience. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams. Short on time? What is the pain?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SmartKarrot

APRIL 12, 2022

Establish processes and manage large-scale projects in order to ensure the delivery of world-class client service. Provide guidance to a team of account managers and ensure we deliver to expectations. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Sales Recruiting Scale Advertising 19

SmartKarrot

OCTOBER 14, 2022

Building relationships with key internal stakeholders at the customers, including executives, senior management in operations and engineering, and factory staff, including process engineers. Co-owning the upsell and renewals of current customers with the Sales Team. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

SEPTEMBER 5, 2022

Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Recruit, develop and manage team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels.

Customer Success 19

Customer Success Sales Recruiting Outsourced Development Retention 19

SmartKarrot

JANUARY 5, 2023

Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Instant As a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Build relationships to cultivate and recruit a pipeline of new customers across the Midwest.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

JULY 20, 2021

Role: Vice President, Customer Success Location: Redwood City, CA, US Organization: Synack, Inc. As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion.

Sales Recruiting 10

Sales Recruiting Customer Success Sales Hiring Outsourced Development 10

SmartKarrot

MARCH 16, 2023

Increase renewal rates, lower churn, and affect future lifetime value through improved product uptake and customer satisfaction to drive customer success outcomes. Make certain that every client engagement is handled promptly and professionally. Manage client complaints and escalations smoothly to guarantee 100% logo renewal.

Customer Success 19

Customer Success Sales Recruiting Scale Churn 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

FEBRUARY 8, 2023

Manage Customer Success Activities like Onboardin, Training, Professional Services, Customer Support, Customer Success Management etc, Create cadence for review within the team. Manage, forecast, and monitor resource capacity and utilization, staffing appropriately all customer engagements.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

MARCH 30, 2023

To design account strategies and build account plans, define growth objectives and the requirements to fulfil them, and support staff headcount requirements, collaborate with sales representatives, customer success representatives, and account development representatives. Good at learning new systems.

Customer Success 19

Customer Success Sales Recruiting Advertising Headcount 19

SmartKarrot

APRIL 13, 2020

Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. Within 17 years, 65 million monthly users have trusted it with job postings, recruitments, business handling, and content sharing. billion in 2017. Raising a $2.8 Salesforce.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SmartKarrot

NOVEMBER 16, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients. Recruit experienced team members for each functional role. Foster collaboration within the team and across the customer lifecycle. Foster collaboration within the team and across the customer lifecycle. usage, satisfaction, etc.).

Customer Success 19

Customer Success Technical Review Sales Recruiting Scale 19

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

NOVEMBER 25, 2021

Apply here: [link] Role: Director of Customer Success Location: New York, NY, US Organization: Michael Page As a Director of Customer Success, you will manage, develop, recruit, and train staff. Manage and prioritize work based on sales and activity pipelines as well as data analysis across teams.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

Full Session

NOVEMBER 8, 2022

You can track: How long has the user engaged with your site. What page elements catch attention and engage customers. With session recording software, you can record, review, and analyze users’ actions in real-time to boost engagement rates and conversions. Track the pages that users engage with the most.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

MARCH 30, 2023

To design account strategies and build account plans, define growth objectives and the requirements to fulfil them, and support staff headcount requirements, collaborate with sales representatives, customer success representatives, and account development representatives. Good at learning new systems.

Customer Success 15

Customer Success Sales Recruiting Advertising Headcount 15

Sales Hacker

SEPTEMBER 24, 2018

What if sales reps can really harness the full potential of the pricy software tools we thought would turn us into sales superstars? Goodbye missed quotas; hello sales engagement!). When science and sales meet, sparks fly. RELATED: What is Sales Engagement? Sales Engagement: A Billion Dollar Market.

Scale 80

Scale Sales Recruiting Engagement Artificial Intelligence 80

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 88

SaaS Payments Payment Services Payment Methods Payment Solutions 88

SmartKarrot

MARCH 18, 2021

Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers. Develop relationships with executives at the highest priority accounts.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10