Remove Customer Success Remove Payment Features Remove Retention
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Usage-Based Revenue Models: Successes and Pitfalls from Checkr COO Lindsey Scrase on CRO Confidential

SaaStr

Naturally, their first customer was DoorDash and the quickly captured 95% of the gig economy market in their early days. When Lindsey joined, she inherited an already built-out self-serve/PLG model for small businesses and a mid-market and enterprise sales, customer success, and post-sales team.

Revenue 286
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How Do SaaS Companies Actually Make Money from Payments?

USIO

revenue share earns you $400,000 —on top of your subscription revenue. That’s the beauty of embedded payments: your customers gain convenience and control, while you gain a passive, scalable revenue stream. That might sound small, but let’s do the math: If your users process $100 million annually through your platform, a 0.4%

Payments 130
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Product-Led Growth Is Great. But Product-Led Retention Is Probably Even More Important.

SaaStr

But with everyone discussing PLG, there just isn’t enough discussion in B2B of Product-Led Retention. But our B2C friends obsess about Product-Led Retention. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. And obsess about GRR and logo retention.

Retention 311
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Dear SaaStr: We Have More Than 20% Churn Our First Month. What Should We Do?

SaaStr

This is pretty common in the prosumer space and especially in mobile subscription apps. Tools like Intercom or Pendo can help guide users through onboarding flows, but you also need a strong customer success team to handhold new users if necessary. Segment Your Churn : Break down your churn by customer type.

Churn 201
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Enhance Customer Experience With FastSpring’s Subscription Pause Feature

FastSpring

In today’s competitive subscription economy, providing flexibility and value to your customers is essential. FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties.

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Customer retention is the new conversion

Intercom, Inc.

The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. It’s not just SaaS; subscriptions are taking over.

Retention 223
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SaaStr Podcast #429 with ProfitWell Founder & CEO Patrick Campbell: “The Current State of SaaS Companies, Subscriptions, and Retention in 2021”

SaaStr

429: In this episode, ProfitWell Founder & CEO Patrick Campbell shares benchmarks from over 23,000 companies and offers a helpful framework to re-evaluate your retention strategy and increase your CLV (Customer Lifetime Value) between 10 and 60%. Patrick Campbell.

Retention 223