CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

Totango

FEBRUARY 22, 2021

At Totango, we are working to “change the game” when it comes to customer success – and we’re breaking quite a few records in the process (watch out, Tom!). Changing the Customer Success Game. By definition, a game changer is a person or thing that dramatically changes the course, strategy, or character of something.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Sales Hacker

MARCH 7, 2022

Those relationships are even more interdependent as companies gain transparency into buying and selling activities through technology. Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own.

Technical Review 86

Technical Review Sales Marketplace as a Service Banking 86

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 179

Software Review Scale Technical Review SaaS 179

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 101

Communication Marketplace as a Service Technical Review Engagement 101

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Sales Hacker

SEPTEMBER 20, 2022

In this episode of the Sales Hacker Podcast, we have Brandon Barton , CEO of Bite and a hospitality tech entrepreneur and expert. Join us for a fantastic conversation about how to make the jump into a technology career from a non-tech career. How technology is impacting the restaurant industry during global labor shortages.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

SmartKarrot

SEPTEMBER 23, 2021

Apply here: [link] Role: Customer Success Manager – Ohio Location: Remote, Ohio, United States Organization: Project Lead The Way As a Customer Success Manager, you will demonstrate a passion for working with customers, helping them execute on success.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

OpenView Labs

OCTOBER 11, 2019

I’ve had roles in almost every function from sales to product to customer success. At Hired , we help top R&D, engineering, and tech talent find jobs they love. Early on, we grew like gangbusters because we had built what every tech company wanted – a pipeline of qualified tech talent that was available in the moment.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.

Customer Success 10

Customer Success Sales Recruiting Technical Review Underperforming Technical Team 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

Intercom, Inc.

APRIL 7, 2022

And that, according to Catherine Blackmore , was the dawn of customer success. Over the years, Catherine realized businesses need to meet customers at their level. In this episode, we sat down with Catherine to talk about the purpose of customer success and how to evolve the role to meet customers’ needs every step of the way.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. So it was a combination of continued growth and customer demand.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. How to put customer experience into the DNA of an organization [5:23]. Show Introduction [00:02]. What if I did this at scale?

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. Roger is a world class technology executive who has spent the last 25 years in customer facing roles, first at Oracle and now at New Relic. We have Roger Scott, the EVP and chief customer officer at New Relic.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Consulting Marketplace as a Service 10

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SaaStr

JUNE 10, 2020

And one thing I’ll say about tech companies is that in a time like this what is going to get us out of this is technology. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Valuize Consulting

MARCH 24, 2022

As the Customer Success domain has exploded and earned a seat at the table, the concept of customer value has become ubiquitous in the B2B technology industry. Every C-Suite leader understands, or is asking about, how to optimize creating, delivering and defining customer value across the customer journey.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

MARCH 17, 2021

Due to that convenience, departments and teams tend to seek out best-of-breed cloud applications, streamlining foundational and specialized functions through automation. However, trouble arises when your company ends up with a SaaS sprawl – the overall amount of adopted applications overwhelms your tech stack. Customer 360.

Scale 290

Scale Sales Hiring Technical Review Marketplace as a Service 290

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. Pssst Loving our podcast content?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SmartKarrot

NOVEMBER 19, 2021

Instead, voice assistants are tech-savvy. Google data shows that more and more people are turning towards voice searches due to its speed and efficiency. The option for voice searches is not only easier and comfortable but also speeds the entire process for customers. Think of Alexa! What is voice intelligence?

Artificial Intelligence 10

Artificial Intelligence Technical Review AI Search Software Review 10

SmartKarrot

JUNE 27, 2022

Role: Director, Customer Success Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of Customer Success, you will manage customer success metrics including ARR retention and growth and customer satisfaction (NPS).

Customer Success 3

Customer Success Technical Review Marketplace as a Service Technical Support 3

SmartKarrot

SEPTEMBER 18, 2020

The way schools buy educational technology has brought up an evolution in itself. Educational Technology – ‘EdTech’, helps ameliorates the overall teaching and learning process and augments the performance of the education system. The system reviews assignments, homework and review sessions into fun, micro- quiz episodes.

Technical Review 21

Technical Review SaaS Software Review Systems Review 21

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. When set up right, they provide a clarifying view of your most valuable prospects and customers — and the next steps that your team needs to take to efficiently nurture a lead, close the deal or grow the account. Make customer handoffs invisible.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

SmartKarrot

JANUARY 4, 2022

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 3

Customer Success Payment Solutions Sales Hiring Payments 3

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Linius Technology.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

User Pilot

JUNE 2, 2024

We’ve included key features, user reviews, and pricing to help you decide. TL;DR Product-led growth focuses on making products the main driver for customer attraction. Customer success tools : Zendesk Support Suite. AI-driven customer service platform with centralized inbox and ticketing.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Managing a technical team as a non-technical person [24:13]. And where you were spot on is that this is not a review site. And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things.

Marketplace as a Service 97

Marketplace as a Service CTO Hire Sales Recruiting Scale 97

SmartKarrot

JUNE 12, 2020

If you’re in the Software-as-a-Service (SaaS) business, by now you’d know that SaaS is no longer a business luxury – it is everywhere. There’s one other reason that’s proved to be a game changer, the one that’s helped tech giants and new ventures sing their way to success: The advent of Product Led Growth (PLG).

Scale 10

Scale Marketplace as a Service SaaS Technical Review 10