OpenView Labs

JANUARY 8, 2021

What’s your biggest weakness? Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. It’s just not productive.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 220

Scale Sales Hiring Scaling Revenue 220

SaaStr

NOVEMBER 26, 2019

Its customer base spans over 14,000 customers in over 100 countries. Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. This is where I got my chops in growing and scaling enterprise sales teams.

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Scale Sales Hiring Underperforming Technical Team Sales 217

User Pilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys.

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Underperforming Technical Team Scale Interviewing Social Media 103

Sales Hacker

AUGUST 11, 2023

Before we get into it, curious to hear your thoughts on last weeks Sales Hacker/GTMnow announcement ?! This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon. Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below.

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Scale Leadership Sales Hiring Sales 63

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Customer Success gradually, then suddenly, came to exist. Customer Success gradually, then suddenly, became essential to SaaS companies. Customer Success gradually, then suddenly, joined the C-suite. Customer Success flexes its authority.

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Customer Success Benchmarks Scale Underperforming Technical Team 97

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products.

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B2B Underperforming Technical Team B2C Scale 98

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Sales Hacker

MAY 20, 2020

To be successful, organizations have to have good product-market fit , customer trust, and a fantastic customer experience throughout the entire customer lifecycle. As such, much of sales and marketing’s focus is external to attract customers, and rightly so. Building the Sales Enablement Function.

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Sales Enablement Underperforming Technical Team Sales Communication 121

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

FEBRUARY 20, 2023

This usually includes a CRM and marketing automation plus any other systems related to sales, marketing, and customer success. Folks occasionally start in revenue operations, but many others begin in sales or marketing and transition to revenue operations later on. Teams need to scale, fast. So, what should you do?

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Sales Hiring Underperforming Technical Team Scale Consulting 70

Sales Hacker

FEBRUARY 1, 2021

Subscribe to the Sales Hacker Podcast. Lessons learned from nine months in enterprise sales [10:18]. Sam Jacobs: This week on the show, we want to put a spotlight on account executives, people like you that are in the trenches making sales. What’s your sales organization’s biggest challenge right now?

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Underperforming Technical Team Scale Sales Hiring Systems Review 69

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. Why is a product launch checklist important?

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Underperforming Technical Team Sales Recruiting Social Media Market Research 104

User Pilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. Average ships per person in the team.

Technical Review 104

Technical Review Management Underperforming Technical Team Leadership 104

User Pilot

MAY 30, 2023

User interviews Website analytics Product analytics , and more. For example, someone purchasing a lead management product may be in sales. As a result, one of its primary customer personas is a Product Manager from a B2B SaaS company. These users are a bad fit for your product as they’re unlikely to find value in it.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Sales Hacker

FEBRUARY 19, 2020

SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class. Unfortunately, the number of leads that are actually sales-ready is fewer than we’d like to think. Probably not.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Sales Hacker

MAY 24, 2021

Whether you’re sales or marketing, putting out content is a never-ending task, a mountain with no peak. It teaches you exactly how to thread a story through your brand and how both sales and marketing can be part of that process. The first thing we do to get them working from the same page is identify our Ideal Customer Profile (ICP).

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 76

Product Marketing Scale Sales Hiring Sales Recruiting 76

User Pilot

FEBRUARY 3, 2023

Then, collect direct customer feedback with in-app surveys. You can use CES , CSAT , and NPS surveys across the entire customer journey. Gather insights about your customers from internal teams. Every department likely has unique insights into customers based on their interactions with them.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Encourage word-of-mouth marketing with existing customer testimonials Happy and loyal users are more than excited to share their product experiences.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Sales Hacker

DECEMBER 5, 2019

When hiring sales reps, what qualities do you look for? Having spent time as a BDR himself, Scott correctly identified that grit and curiosity are key identifiers for success in business development: “Intellectual curiosity & ridiculous grit. Those two things alone can make you successful in today’s world.

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Sales Hiring Scale Sales Recruiting Sales 56

Sales Hacker

OCTOBER 15, 2018

This week on the Sales Hacker podcast, we interview well-known SaaS executive & Gainsight CEO, Nick Mehta. If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. What young founders should know about customer success.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

SaaStr

SEPTEMBER 10, 2020

As for Latané, before 6sense she was CMO and sales leader at Appirio where she drove 5X more effective field marketing programs and an increase in inbound leads by 300%. What does the preparation process look like pre-sales kick off week? What can teams do to bring their themes to life? What is involved? Who is involved?

Scale 172

Scale Sales Hiring Software Review Technical Review 172

Sales Hacker

APRIL 27, 2020

Whether you run a one-person sales enablement program or are part of a team, the sheer scope of the job can be overwhelming. Which is why we’ve put together this guide on sales enablement, focusing on the three primary parts of the job: strategy, execution, and governance. Sales enablement strategy. I hear you.

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Sales Enablement Scale Sales Hiring Sales 88

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. We had a pretty formulaic sales cycle, from discovery to demo to proposal.

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Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SmartKarrot

NOVEMBER 24, 2021

Every leader should develop a personal framework to organize how they approach their work. Customer Success leaders benefit from a personal framework since time is in short supply and we constantly need to prioritize our efforts. What are my P’s & T’s of Customer Success? Priorities, Program, Tools and Team.

Customer Success 19

Customer Success Sales Recruiting Scale Underperforming Technical Team 19

OpenView Labs

JANUARY 19, 2022

This means that the product is doing some of the heavy lifting that used to belong to marketing and sales and giving them new areas of focus. . Because it assumes that prospective customers will only encounter the product with a sales or customer success representative alongside them. You need marketing, right?

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. I don’t know anything about sales. More power to you.

Sales Hiring 253

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 253

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? How can one determine a closer in the interview process? Should one hire sales reps 2×2? How does Andy think about hiring sales reps from adjacent companies and industries? How does Andy think about minimizing and optimising sales ramp times?

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Sales Hiring Scale Leadership Technical Review 192

FastSpring

APRIL 26, 2022

It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. What Is Negative Churn?

Benchmarks 141

Benchmarks Churn Payments SaaS Payments 141

Intercom, Inc.

DECEMBER 21, 2021

Farhan Virji , Vice President of Customer Happiness at Later. Maggie Hott , Director of Sales at Webflow. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. Janeen Uzzell , COO for Wikimedia Foundation.

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VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

AUGUST 25, 2022

The best bet one has with career change is developing transferable skills. Transferable skills are assets that a person develops internally and help the employer bring a unique set of experiences to the table. They can be developed and learned in school, through friends, other jobs, and more. They need not be limited to one job.

Customer Success 11

Customer Success Underperforming Technical Team Sales Recruiting Scale 11

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. What is the right way for startup founders to address sales rep onboarding? Eyal Manor.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132