Sales Hacker

SEPTEMBER 13, 2024

If your sales team has 20 plus reps, we’re confident Apollo could be a game changer for you. star rating on G2 backed by over 7,300 verified reviews. years from $10m to over $900m+ in revenue, the team from 30 to 1,500 people, and took it public on the NYSE. Topping the list of most-loved sales platforms, Apollo has a 4.8

Sales Hiring 113

Sales Hiring Scale Development Team Review AI Search 113

ChurnZero

JUNE 15, 2023

Product usage data is one of the best tools customer success managers can use to anticipate customer needs, drive adoption, and increase expansion. It helps you read between the lines and tells you what your customer isn’t. That’s not to say your customers are intentionally withholding information.

Development Team Review 96

Development Team Review Software Review Data Mobile 96

ChurnZero

OCTOBER 22, 2020

If you’re thinking of building a Customer Success platform in-house, there’s a few things you ought to know. This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform. . When it comes to customer retention, there’s business-altering revenue at risk.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Sales Hiring 172

Sales Hiring Technical Review Development Team Review Scale 172

Sales Hacker

MAY 9, 2019

Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. Example Compensation Plans.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. I help source and complete deals, and I perform due diligence on deals.

Sales Hiring 163

Sales Hiring Technical Review Development Team Review Scale 163

ChurnZero

JUNE 14, 2022

That’s especially true in the world of Customer Success. Step 3: Develop an at-risk process. If you have a Customer Success platform, these lists will begin to inform your customer health scores. If you don’t have a Customer Success platform, you can create your own mechanism for tracking churn signs.

Development Team Review 98

Development Team Review Strategy Payments Payment Services 98

ChurnZero

JUNE 10, 2022

Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. As an implementation team lead, I’ve overseen hundreds of launches—the good, the bad, and the ugly. Conduct your due diligence during the sales process before you purchase. Who needs to be informed?

Software Review 52

Software Review Development Team Review Systems Review Customer Success 52

SaaStr

DECEMBER 5, 2019

So as much you spend time in the diligence process with the big company or the VC trying to figure out how they’re going to help you and how you’re going to pitch to you. When you’re in the getting to know each other and in the diligence process, everybody’s like, “Hey, how accommodating can we be?

Development Team Review 141

Development Team Review Scale Technical Review Software Review 141

Buffer Resources

JUNE 13, 2024

Why isn’t it just about developing awe-inspiring content anymore? The most important thing to remember is that earned media channels will always belong to third parties, such as bloggers, news websites, and review platforms, so ultimately you have little to no control over them.

Strategy 131

Strategy Social Media Development Team Review Software Review 131

OpenView Labs

JANUARY 2, 2020

Regardless of whether the product is an ideal market fit or a nice-to-have versus a need-to-have, the job of the sales team is to create the relationships and prove the value that will ultimately close the deal. In a PLG company, on the other hand, the customer experience is paramount and usually comes first.

Development Team Review 83

Development Team Review Sales Hiring Scale Customer Success 83

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

OpenView Labs

OCTOBER 29, 2021

On a recent episode of the BUILD Podcast , Blake Bartlett spoke with Nikita Miller about best practices for building an early-stage product team. Nikita has a lot of real-world experience, having led stellar product teams at Trello and Dooly. They also need help defining exactly what success looks like.

Sales Hiring 94

Sales Hiring Sales Recruiting Development Team Review Management 94

Sales Hacker

MAY 7, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Marcy Campbell is the Chief Revenue Officer at AppFolio, where she leads sales and client services with a focus on delivering unified, end-to-end customer experiences. Why customer experience is a competitive differentiator in vertical SaaS.

Engineering 78

Engineering Scale Merchant Services Sales Hiring 78

ChurnZero

JANUARY 18, 2024

What does the chief customer officer role encompass? A chief customer officer is an operational role responsible for all customer-facing activity post-sale. This often includes leading implementation, customer success and customer support teams.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

OCTOBER 11, 2019

Q4 is where the magic happens – prospects are geared up and ready to buy, to capitalize on extra end of year budget and set themselves and their teams up to have the right tools moving into the new year. With the end of year being the busiest buying season, it then also in turn becomes the heaviest renewal period for Customer Success teams.

Development Team Review 66

Development Team Review Software Review Technical Review Onboarding 66

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 109

Investment Underperforming Technical Team Sales Hiring Software Review 109

OpenView Labs

APRIL 22, 2019

It’s a structured way to develop a set of hypotheses across marketing & product experiences that are informed by what you know about your customer and your business. The ability to communicate with and collaborate with other teams in the organization (especially product & marketing). Buy-in from the executive team.

Development Team Review 68

Development Team Review Scale Sales Hiring Acquisition 68

Sales Hacker

MAY 7, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Marcy Campbell is the Chief Revenue Officer at AppFolio, where she leads sales and client services with a focus on delivering unified, end-to-end customer experiences. Why customer experience is a competitive differentiator in vertical SaaS.

Engineering 66

Engineering Scale Merchant Services Sales Hiring 66

Sales Hacker

SEPTEMBER 11, 2020

Typically this occurs through a funding round that helps foot the bill for things like payroll, research and development, and endless La Croixs (we’ll discuss the various stages of a funding round shortly). The company is past the MVP (minimum viable product) and is showing initial signs of success. It’s no longer just an idea.

Outsourcing Services 98

Outsourcing Services Scale Outsourced Development Startup 98

SaaStr

DECEMBER 3, 2019

When I came to Gusto, we spent a lot of time talking with our customers and so truly customer centric company naturally and completely to figure out what to do next, where to find new customers, how to develop the product, all the things that are really important. Because we don’t just help our customers pay people.

Scale 152

Scale Sales Hiring Development Team Review Technical Review 152

Payrix

APRIL 2, 2024

Your single seller model, the individual or the team that’s going to be selling software plus payments, they’re going to enjoy having that type of value added service that they can talk about during that single sales process,” says Andy. So those are a few ways to think about the cross sell thereafter,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

JULY 25, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Looking into tools for retention specialists? Book a demo to see it in action!

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

User Pilot

JULY 28, 2024

Here are some key practices to help you excel as a retention specialist: Prioritize relationships over transactions Become a trusted advisor Embrace a customer-centric mindset Act as a customer advocate Underpromise and overdeliver Looking into tools for retention specialists? Book a demo to see it in action!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 28, 2024

For instance, a retention specialist at a high-growth SaaS startup might focus on building relationships with early adopters and providing personalized onboarding support, while one at a large enterprise might focus on analyzing churn data and developing targeted retention campaigns. Looking into tools for retention specialists?

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

ChurnZero

JUNE 14, 2022

That’s especially true in the world of Customer Success. Step 3: Develop an at-risk process. If you have a Customer Success platform, these lists will begin to inform your customer health scores. If you don’t have a Customer Success platform, you can create your own mechanism for tracking churn signs.

Development Team Review 52

Development Team Review Strategy Payments Payment Services 52

OpenView Labs

OCTOBER 11, 2019

I’ve had roles in almost every function from sales to product to customer success. Like any other aspect of your product, it must evolve as needed to align with the market, customer needs and company objectives. Even so, we did all the due diligence that this kind of product-defining exercise warrants.

Sales Hiring 45

Sales Hiring Part-Time VPE CTO Hire Technical Review 45

OPEXEngine

APRIL 5, 2022

As Greg Daines, CEO of Client Velocity says, “Customer success is all about patterns. See enough patterns and the organization develops expertise, which influences product development in a virtuous cycle. But when the aperture of customer acquisition is too wide, the patterns and customer success disappear.

Development Team Review 52

Development Team Review Software Review Systems Review Underperforming Technical Team 52

Sales Hacker

APRIL 22, 2025

She is currently the VP of Growth and Marketing at Superhuman, the most productive email app ever made for teams. She has also led high-performing teams at Armada, Engine, Outreach, and ThousandEyes. 17:16 Behind Superhumans most successful campaign ever: New Year, New Inbox. The future of GTM is here. I appreciate it.

AI Search 88

AI Search AI Marketing Scale 88

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Development Team Review Software Review Scale 19

SmartKarrot

NOVEMBER 17, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Help create a Customer Success Playbook that fosters an environment of success and accomplishment.

Customer Success 19

Customer Success Development Team Review Systems Review Headcount 19

SmartKarrot

FEBRUARY 15, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Apollo.io As a Director of Customer Success you’ll utilize automatic and calculated plays to manage a huge number of accounts. diligently keep track of every CS tool action. First-level support for accounts that are owned.

Technical Review 19

Technical Review Customer Success Development Team Review Systems Review 19

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

FEBRUARY 24, 2023

Role: Customer Success Manager Location: NAMER, United States (Remote) Organization: SnapCell As a Customer Success Manager you’ll onboard new customers and train without a hitch. updating the SnapCell customer location/user templates. Consult our Investor Relations team.

Customer Success 19

Customer Success Development Team Review Systems Review Sales Hiring 19

ChurnZero

JULY 6, 2023

As a customer success leader, I’ve seen time and time again companies over-engineer or altogether skip the most foundational step in building a great customer experience—and that is mapping the customer journey. In one of many similar instances, I was helping a SaaS company get to the root of its high customer churn.

Development Team Review 52

Development Team Review Consulting Outsourced Development Customer Success 52

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

OpenView Labs

JUNE 25, 2019

CAC encompasses all of the sales and marketing costs that a business has to shell out to land a single new customer (calculated as total sales & marketing expense in a period / total customers acquired in a period). If you haven’t already nailed those down, you need to start there. Benchmarking: CAC Payback Goals.

Scale 53

Scale Development Team Review Software Review Benchmarks 53