User Pilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Book a demo today to learn how it helps you.

Customer Success 98

Customer Success SaaS Retention Education 98

Totango

SEPTEMBER 13, 2022

Customer Success Playbook Strategies: Mapping a Path to Winning Outcomes. A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Then we’ll consider the benefits of using success playbooks. What Is a Customer Success Playbook?

Customer Success 87

Customer Success Onboarding Construction Retention 87

User Pilot

SEPTEMBER 19, 2023

User engagement refers to any interaction your customers have with your brand, product, or website across all touchpoints. It can be anything starting from signing up for a product, completing an onboarding checklist, upgrading the account, filling out a micro survey, and canceling the subscription. But why does that matter?

Engagement 52

Engagement Software Review Onboarding Subscription 52

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Proactively managing SaaS renewals and customer engagement reduces both involuntary and voluntary churn. Renewal management varies by company size but usually the customer success team handles this vital process.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

JUNE 19, 2023

User engagement is one of those terms that everyone knows but only a few fully understand. What does it mean to engage a user? Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. What is user engagement? How do you measure it?

Engagement 98

Engagement Strategy AI Search AI 98

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 98

AI Customer Success ChatGPT Management 98

User Pilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. What is customer engagement? What is customer engagement marketing?

Engagement 105

Engagement Strategy Marketing SaaS 105

User Pilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. An engagement funnel is customer-focused. What is user engagement?

Engagement 98

Engagement SaaS Sales Funnel Onboarding 98

User Pilot

AUGUST 14, 2021

The customer engagement score is a metric that measures interactions between your SaaS product and its customers. It’s a user engagement metric at the core of your engagement strategy. Measure customer engagement and identify different segments of users based on the engagement scores.

Engagement 98

Engagement Software Review Social Media SaaS 98

User Pilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Engagement Systems Review Technical Review 52

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technical Review 52

Technical Review Innovation Customer Success Technology 52

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

MAY 20, 2024

Implement a customer success program to exceed customer expectations. Gamify the experience with badges, leaderboards, and challenges to increase engagement. Maintain constant communication and engagement with existing customers. Recognize and celebrate customer milestones to reinforce desired behaviors.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

SEPTEMBER 21, 2023

How tracking and analyzing behavioral data helps SaaS Understanding user behavioral data can help you: Improve trial-to-paid conversion rate : By analyzing customer behavior during the trial period , you can pinpoint actions that lead to conversions. Then, based on the data obtained, spot ways to improve engagement and adoption.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 80

Customer Success Customer Lifetime Value Software Review Systems Review 80

User Pilot

JUNE 10, 2024

Give your most valuable customers the option to book a call with customer success. Personalize the customer onboarding experience through tailored in-app messaging based on user behavior and survey responses. Host webinars to provide in-depth training, build community , and attract potential customers.

Onboarding 105

Onboarding Strategy Social Media Churn 105

User Pilot

JANUARY 9, 2023

Whether you’re trying to plan your next big SaaS marketing campaign or picking out customer engagement software , understanding what good customer engagement looks like (and its importance) is key. And the best way to do this is to look at customer engagement examples. What is customer engagement?

Engagement 98

Engagement Social Media Machine Learning Artificial Intelligence 98

User Pilot

MAY 14, 2024

You can create the custom dashboard from scratch or use one of the 3 templates ( free trial to paid conversion , feature engagement, expansion revenue & upgrades). If you’d like to learn more about creating and leveraging Userpilot custom analytics dashboards, book the demo! Feature engagement. Guess what?

Onboarding 105

Onboarding Churn Trends Retention 105

User Pilot

MAY 20, 2024

But how exactly can you build a seamless user experience that increases product engagement and growth? Let’s explore the ins and outs of what makes a frictionless customer experience and look at 10 insightful strategies. Trigger churn surveys to understand the reasons behind churn and improve the customer experience strategy.

Software Review 105

Software Review SaaS Churn Engagement 105

User Pilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. You can segment your customers based on their feedback responses as well as in-app behavior.

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

Subscription Flow

JANUARY 30, 2024

To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy. But becoming an expert in SaaS subscription renewal oversight can be difficult. Moving into 2024, the landscape has shifted considerably.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

SaaStr

MARCH 17, 2020

Head over to www.saasoptics.com/shades to book a demo and learn how you can receive a $95 e-gift card to Warby Parker for the glasses of your choice. ClientSuccess, the customer growth platform, launched new solutions earlier this week to help customer success become a more strategic growth lever for your company.

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. But here’s the thing—product engagement can mean different things for various products. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics.

Engagement 52

Engagement SaaS Retention User Experience 52

User Pilot

DECEMBER 15, 2023

Looking for a good user engagement tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Get a Userpilot demo for user engagement and drive your product growth code-free.

Engagement 52

Engagement Software Review Technical Review Underperforming Technical Team 52

User Pilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Want to learn how Userpilot can help your SaaS combat customer friction? Book the demo!

Scale 104

Scale SaaS Onboarding Engagement 104

User Pilot

MAY 20, 2024

Userpilot is a product growth platform with analytics , feedback, and in-app engagement capabilities. Book the demo to learn how to use it to design and implement your customer advocacy strategy. Prospective customers are more likely to trust a recommendation from someone they know than your marketing messages.

Scale 105

Scale Strategy Social Media SaaS 105

User Pilot

MAY 31, 2024

SaaS dashboards typically include metrics related to product performance, financials, marketing, and customer success, such as user engagement, revenue, customer acquisition and retention, and customer satisfaction. Customize the view of your dashboards by rearranging and resizing the widgets and applying filters.

Metrics 105

Metrics SaaS Retention Trends 105

SaaSHolic

FEBRUARY 6, 2023

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Technical Review Scale 52

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payments 104

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of UserGuiding, Product Fruits, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Onboarding Pricing 52

User Pilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Onboarding Mobile 52

User Pilot

MAY 7, 2024

Capturing audiences to engage with your product is one thing — but to keep that same audience engaged is another thing entirely. In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. What’s an in-app messaging platform?

Software Review 104

Software Review Technical Review Software Scale 104

User Pilot

MAY 2, 2024

Secondary onboarding introducing advanced features unlocks additional customer value. It keeps the product fresh and users engaged. Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. Why is customer retention important? Userpilot resource center.

Retention 111

Retention Metrics Strategy Scale 111