Sage Intacct

NOVEMBER 3, 2022

Usually, customer churn rate is every SaaS company’s worst enemy. But in this article, we’re going to show you how to not only deal with churn effectively but also how you can use your customer churn data as a valuable tool to build your business.

Churn 64

Churn Finance SaaS Data 64

Sage Intacct

DECEMBER 6, 2022

For SaaS CFOs , guiding the direction of their company is a lot like someone steering a massive ship. The ship itself is so much larger than the person controlling it that it seems almost shocking that they can exert so much influence over the vessel's direction and trajectory.

Churn 75

Churn Metrics SaaS Software 75

SaaStr

SEPTEMBER 7, 2023

Dear SaaStr: What Are The Best Ways to Retain Your Customers in SaaS? A few things that always work to drive down churn in the early days — and later: Make sure you have a strong Head of Customer Success … whose #1 goal is reducing churn. Far fewer customers churn if you visit them in person.

Sales Hiring 236

Sales Hiring SaaS SMB Churn 236

SaaStr

AUGUST 6, 2023

As a VP of sales at early stage SaaS companies, what’s your best advice for reducing churn rate? A few things that always work to drive down churn in the early days — and later: Make sure you have a strong Head of Customer Success … whose #1 goal is reducing churn. And lead to unnecessary churn.

Churn 175

Churn Sales Hiring Customer Success Onboarding 175

SaaStr

DECEMBER 4, 2023

Churn increase due to greater scrutiny of costs Contract values declining More stakeholders involved in decision-making Capchase combined the study with their data set of thousands of SaaS companies and looked at what the best companies do to overcome these hurdles. The reality is you need to meet customers where they are.

SaaS Payments 208

SaaS Payments Payment Services Payments Payment Features 208

SaaStr

DECEMBER 5, 2022

Dear SaaStr: What Are Some Ways to Reduce Stress in a SaaS Startup? For me, at least, I’ve seen three things make the biggest difference in reducing stress as you scale from $1m to $10m ARR … and beyond … __. Drive down churn, and drive up NRR. This always reduces stress. In one step.

Venture Capital 296

Venture Capital Scale SaaS Churn 296

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals.

SaaS Payments 78

SaaS Payments Retention Payment Services Payment Solutions 78

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. Are you wondering how to retain your customers and make them love your product? No worries! Let’s get started!

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & So the first question is what made SaaS so successful. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types.

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

Cobloom

OCTOBER 21, 2019

Customer churn rate is one of the most important SaaS metrics for your company to track. It measures the rate at which existing customers cancel their subscription to your service over a particular time period. High customer churn rate is bad for your company, as it leads to fewer customers and therefore lower revenue.

Churn 51

Churn SaaS Benchmarks Subscription 51

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

Churn 97

Churn Software Review SaaS User Experience 97

User Pilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Churn 101

Churn Customer Lifetime Value Mobile Retention 101

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. Segmentation. Integrations.

Software Review 105

Software Review Churn Retention Software 105

Clouded Judgement

APRIL 11, 2024

My hope is that this analysis can provide startup entrepreneurs with a framework for how to manage their businesses around SaaS metrics (e.g., The first few months of this year felt like a lot of churning in the market. FCF Margin FCF is an important metric to evaluate in SaaS businesses. net retention and CAC payback).

Cloud 177

Cloud Software Azure AWS 177

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. How to measure customer behavior with data analytics.

Customer Lifetime Value 102

Customer Lifetime Value SaaS Underperforming Technical Team Retention 102

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

SaaS 101

SaaS Customer Lifetime Value Acquisition Metrics 101

SaaStr

OCTOBER 27, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! With customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business, OnBoard is the leading board management provider. Grab tickets here. .

Merchant Services 258

Merchant Services Payment Solutions Onboarding Payments 258

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Grab tickets here. . Join these incredible companies to experience all the value of SaaStr!

GCP(Google Cloud Platform) 183

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 183

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period.

Churn 89

Churn Retention Benchmarks Customer Lifetime Value 89

User Pilot

APRIL 15, 2024

Artificial Intelligence is revolutionizing how SaaS product teams work by increasing efficiency and productivity, reducing costs, and most importantly, facilitating data-driven decision-making. In this article, we look at how you can use AI to gain in-depth customer insights and how to leverage them to improve the product.

AI Search 105

AI Search AI Artificial Intelligence Machine Learning 105

User Pilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn.

Strategy 102

Strategy Customer Support SaaS Technical Review 102

User Pilot

DECEMBER 7, 2023

One of the most pressing questions of customer success is how many customers stick around. After all, keeping all the customers you already have will be much cheaper than trying to acquire new customers. TL;DR The renewal rate is the percentage of customers who renew their subscriptions. What is the renewal rate?

Retention 103

Retention Subscription Payment Features Churn 103

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

SaaS Payments 93

SaaS Payments Management Customer Lifetime Value SaaS 93

User Pilot

OCTOBER 18, 2023

Product analytics are extremely helpful for SaaS businesses but they’re not the best metrics when it comes to revenue. On the other hand, metrics like the CAC payback period can help you keep an eye on sales and marketing costs to ensure that you maintain a healthy gross margin on new customers. to reduce CAC and boost revenue.

Customer Lifetime Value 104

Customer Lifetime Value Acquisition Retention Churn 104

FastSpring

APRIL 23, 2024

FastSpring is an experienced merchant of record that provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. FastSpring is a more experienced, knowledgeable partner for your SaaS business.

Payment Services 78

Payment Services Payment Methods Merchant Services Payment Solutions 78

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 94

Churn Retention Onboarding Engagement 94

Stax

FEBRUARY 28, 2024

What hinders the 90% is the high costs of delivering better products and experiences that warrant long-term customer loyalty. How do they keep customers returning for more? Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

OCTOBER 22, 2023

TL;DR A customer retention funnel refers to the various stages customers pass through when interacting with a company, from initiation to ultimately becoming loyal brand advocates. Understand and address customer pain points by collecting feedback via customer surveys. Let’s dive right in! Get a demo now.

Retention 96

Retention SaaS Customer Lifetime Value Churn 96

User Pilot

JULY 1, 2021

Implementing churn surveys in your SaaS is one of the most important and effective ways to improve customer retention and satisfaction. Not sure what churn surveys are or how to get started with them? What are churn surveys? Benefits of in-app vs. email churn surveys. Churn survey questions and examples.

Churn 98

Churn Software Review SaaS Technical Review 98

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Part I: SaaS Churn Benchmarks.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. And where do you start?

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

Stax

MARCH 6, 2024

Mobile apps make up 53%, and the SaaS market is worth $152 billion. TL;DR Recurring billing is a powerful solution to streamline processes and enhance revenue generation and customer engagement. Mobile apps make up 53%, and the SaaS market is worth $152 billion. 98% of consumers have a streaming service subscription.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Churn 93

Churn SaaS Payments Payment Solutions Payments 93

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 94

Churn Payments SaaS Payments Payment Solutions 94

User Pilot

APRIL 24, 2024

This includes the SaaS industry too. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. How to implement AI to build better products.

AI 67

AI Artificial Intelligence SaaS Generative AI 67