Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? When is the right time to hire the first sales rep? Should you hire 2 at a time?

Scale 172

Scale Sales Hiring Sales Recruiting Sales 172

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. But what if the manager role is not for you?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

JULY 16, 2020

I always do my best work when I really identify with or can relate to the product and the culture, so I feel super lucky to be a leader at a company where the culture speaks so profoundly to me and the product is something I’ve used multiple times over the years. How do you manage your inbox? This feels like a trick question.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Black Holes: these are ideas that take up a lot of company effort while offering poor ROI. Full post. .

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? Yep, we did that.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. in debt to buy out their investors.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

User Pilot

MARCH 7, 2024

This could be explained by the fact that it was women, more often than men, who had to step down and work part-time to take care of stay-at-home children during the pandemic. Then I got hired at a tech company in Lithuania before I knew what tech even was. Sima Banijamali – Sr. I knew nothing about tech.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 219

Part-Time VPE Technical Cofounder CTO Hire New CTO 219

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Her team loved working for her.

CTO Coach 121

CTO Coach Sales Hiring Sales Recruiting CTO Hire 121

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. Pietro Bezza | Managing Partner @ Connect Ventures. Emilie Maret | Fellowship Team @ The Family. Emilie Maret | Fellowship Team @ The Family.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. So very, very small team.

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. They sell that product to general councils, operations teams, and deal desks. Major challenges facing a new CEO [19:40]. They sell that product to general councils, operations teams, and deal desks.

Scale 108

Scale CTO Hire Scaling CTO Coach 108

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan: Because, at that time, we really needed a product. Welcome Eric.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Hiring managers are also just trying to sell as well. Are they hiring?

Marketplace as a Service 97

Marketplace as a Service CTO Hire Sales Recruiting Scale 97

SaaStr

APRIL 16, 2019

Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. We had no New York city presence.

CTO Hire 156

CTO Hire Travel Underperforming Technical Team CTO Coach 156

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. We’ve got two sponsors, including a new one called Sapper Consulting. So it’s a great show.

Subscription 107

Subscription Payment Features Scale Underperforming Technical Team 107

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. Vlad: So what’s the new reality? So we needed to kind of get the new mindset going.

Scale 144

Scale Business Sales Hiring CTO Hire 144

SaaStr

JULY 10, 2021

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. Which role should you hire for first? One thing is the timing. Is it a time?

Sales Hiring 255

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255

SaaStr

AUGUST 22, 2020

And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. Justin Bedecarre: And it’s a really inspirational thing to add technology and innovation to the workplace, how you find space, how you manage space, and build the office of the future. We’re already in this like a new gen.”

Sales Recruiting 146

Sales Recruiting Cloud CTO Hire Scale 146

Chart Mogul

JULY 1, 2020

How do they manage to speak their language like they’re one of them and address their challenges? In this article I’m going to show you: why you should conduct customer interviews; when the best time to conduct customer interviews is; how to do it the right way. Customer development interviews. Let’s dig in!

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SaaStr

NOVEMBER 13, 2020

For us, the thing that’s always mattered has been: How much money is each investing partner managing? What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 167

Sales Recruiting Development Team Review Technical Review Sales Hiring 167

Outseta

NOVEMBER 19, 2019

Why building trust with your internal team is the hallmark of great marketing leaders By Geoff Roberts The role of the modern Chief Marketing Officer is a tough one—you’d be hard pressed to name another position that requires a wider range of skills.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Chart Mogul

JULY 1, 2020

How do they manage to speak their language like they’re one of them and address their challenges? In this article I’m going to show you: why you should conduct customer interviews; when the best time to conduct customer interviews is; how to do it the right way. Customer development interviews. Let’s dig in!

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Teamgate

JANUARY 14, 2019

I was planning to become a war correspondent, as was my role model and inspiration Anna Politkovskaya , but when the time came and I was invited to join a group of journalists from a very reputable broadcasting team to go to Palestine in 2010, when I was still at university, unfortunately, I had to reconsider my life choices.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We saw inside the company this tension between our classroom business and this new B2C digital business, and we knew we had to make a decision.

B2B 133

B2B B2C Scale New CTO 133

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. Why is it no longer to come into large enterprises with a small contract and expand? How has Peter found the transition from CTO to CEO this time?

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VP of Engineering CTO Hire Technical Review Sales Hiring 132