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How to Stop Micromanaging After $1m-$2m ARR. You Have To.

SaaStr

In the past, we’ve touched on several different ideas to help you scale, to do Even Better: Imagine capital doesn’t matter. And importantly, you need to spend more time with your existing customers (vs. But even if you’ve hired the world’s best VP of Sales … you can’t opt out of sales entirely.

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10 Things That Would Have Helped Me Go From $1m to $10m Faster with Less Stress

SaaStr

These are all full-time jobs by $1m ARR. Fixing it yourself becomes the biggest time sink and excuse for not hiring there is. You end up spending all your time backfilling roles you should have hired. And even worse, you often sort of give up trying to make the hire. Less and you under-invest. More here.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

What was Sam’s biggest lesson from scaling the sales team at Dropbox? When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Does it have to be tied to a number related to revenue? Bret was formerly the CTO at Facebook.

Scale 173
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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. More and more people are hiring leaders, not for past experience, but for capability and capacity.

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SaaStr Podcasts for the Week with Crossbeam and Podium – January 10, 2020

SaaStr

At what scale does that become impossible? How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? What are the drivers of its death? How important is it to own the entire customer journey?

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What's the ROI of your mom?

ProfitWell

If we succeed, the benefits go beyond retaining revenue: successful customers spread positive word of mouth which makes it easier to attract more customers. How many CSMs should you hire? But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization.

Scale 43