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30+ Tough Learnings from Losing a Top Customer

SaaStr

And you lose renewals when you didn’t engage enough of the stakeholders. You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. A good one.

CTO Hire 277
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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? We were hired into the same role, same start date, competed head to head. Bret was formerly the CTO at Facebook. I met Molly, who was the COO at the time, Molly Graham.

Scale 173
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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

Underlying all the functional processes are myriad systems supporting and handing off each business activity to the next step, from quote to cash, from customer interview to product development to customer engagement analytics in the product. Chief Product Officer.

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I Asked 13 Buffer Leaders for Advice on Succeeding in My New Role

Buffer Resources

Time at Buffer: 11 years, 6 months Andy was one of Buffer’s earliest hires.   You will not only build closer connections with your team members by engaging in their work, but you will also gain a deeper understanding of the intricacies of Buffer. 

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SaaStr Podcast for the Week with Automation Anywhere and Algolia — January 17, 2020

SaaStr

What other elements of the contract should startups really spend a lot of time focusing on? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Can you be a part of this?

CTO Hire 133
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10 key lessons SaaStock18 attendees picked up

SaaStock

Obviously, you should definitely jump at opportunities like this. That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. Hire Game Changers to Propel Growth. Veamly won our Most Engaged Company on Social Media prize. Full post. .

Scale 103
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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

We don’t necessarily think it affects our sales, but it definitely impacts overall customer satisfaction. . With Off the Ledger, we are creating a valuable resource that both engages and informs our community. ”. Of course, our team is involved to an extent, and we have an external part-time moderator for support.