Insights from Typeform: Leveraging Customer Success to Scale Your Business
OpenView Labs
MARCH 10, 2019
But how do organizations make customer success work at scale? I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention. Leading vs. lagging indicators. It’s effectively a win-win-win for our customers, our retention and our new business.
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