Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Valuize Consulting

JUNE 9, 2022

In order to drive best-in-class Net Dollar Retention (NDR), you need seasoned CS Operations leadership with the right amount of strategic expertise, seniority, and influence that can act as a partner within your organization and across your business. The Business Impact Of Senior Customer Success Operations Leadership.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. We’re enterprise software for a new category called LearnOps. And I just started a consulting business, it was a service business.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. Employee engagement skyrocketed, and the firm met or surpassed 4 of 6 criteria of the Fortune 100 Best Places to Work.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Intercom, Inc.

AUGUST 15, 2019

Author Jeff Gothelf sees this all the time in his work as a consultant for medium- and large-sized companies, and it inevitably leads to a culture clash where designers feel unvalued. People stopped asking me to design software and said: “Jeff, we’re also having all these same problems. Staying agile as you grow.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. While you may not need direct, hands-on-keyboard experience with the various systems and tools being used in your organization, a solid understanding of system administration strategy, including software development tools, practices and methodologies that support your processes is a must-have.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. Often times there is one or two top gear consultant firms centered around that technology that might be venture founded.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

Audacix

MAY 23, 2018

We know this because of two reasons, a) our customers told us about these problems when they started using our test automation services , and b) all of my colleagues in our leadership team have faced these issues in our previous lives. There are three key services that any software testing services provider can offer you.

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. Connecting Customer Success Strategy With Technology.

Technology 52

Technology Customer Success Interviewing Scale 52

SmartKarrot

APRIL 27, 2021

Provide critical leadership and operational responsibility for delivering on customer expectations, commitments, and contractual maintenance commitments. Resolve account concerns through internal collaboration and risk assessment and resolution. Project Manage using an Agile approach.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

Valuize Consulting

JUNE 10, 2020

Eventually, the movement made its way to the tech industry with 2001’s agile software development framework heavily inspired by lean principles and books like The Lean Startup published in 2011 by Eric Reis. Full buy-in from your executive leadership is also a must.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. The Director of Product normally oversees multiple product lines and leads teams of product managers, providing leadership and direction. What does a VP of product do?

VP of Engineering 96

VP of Engineering Management Underperforming Technical Team Compensation 96

Teamgate

NOVEMBER 21, 2018

To develop leadership capabilities, I’m talking about everyone, not only about managers. To my experience, startups are usually technology-focused, in terms of their internal competencies, they are engineers and software developers, but they are lacking the sales and marketing capacity. Have more questions for Andrejs?

Scale 68

Scale Interviewing Technical Review B2B 68

Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. Disruptive innovation was a theory put forward by Clayton Christensen, the famous American academic and business consultant. Gartner is a tech research and consulting firm.

Innovation 226

Innovation Scale Startup Government 226

Intercom, Inc.

AUGUST 6, 2020

I continued that journey with more software programming languages like Pearl and Java and so on. I also worked at a couple of companies where I was a software developer. At a community-oriented company like Stack Overflow, there can be a tension between the company leadership and the community. Jordan: Cool.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

OpenView Labs

JULY 7, 2021

Decades ago, the typical software development cycle was to gather requirements, build something, test it, share it with end users, and then fix what you got wrong,” he says. They just need some guidance and leadership on how to get started. DataOps aims to bypass all of that by taking a more iterative and automated approach.

Technology 94

Technology Trends Consulting Software Development 94

OpenView Labs

FEBRUARY 8, 2019

Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. Stand-up meetings are common in the world of agile software development. Developers use them to tackle common roadblocks, ensure they’re on the same page and coordinate efforts in coding and engineering.

Scale 58

Scale Software Review Sales Hiring Leadership 58

ChurnZero

NOVEMBER 8, 2019

For most Customer Success workflows, CRMs require custom software development. Even if you r team develops a work around , these workflows will require constant intervention. Speaker Bio: Emilia D’Anzica is a Customer Success and Account Management Growth Consultant and Partner at Winning by Design.

Customer Success 63

Customer Success Scale Headcount Scaling 63

yoursales

DECEMBER 19, 2022

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. At the time, Jack and Rian were well-positioned to build this product.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Valuize Consulting

SEPTEMBER 30, 2021

To find out how Product Owners are reshaping the customer ecosystem and product experience in leading software organizations, I spoke with Seyi Adesola , Product Owner at Valuize. Product Owners are like shepherds; they guide your teams and product in the direction your customers and company needs to go.”.

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

Sales Hacker

NOVEMBER 11, 2019

John has over 20 years of executive experience in sales, leadership, and execution, specializing in corporate sales strategy and performance management. Before co-founding Force, he was SVP of International Sales Operations for PTC, a leading software developer for content, product life cycle management.

Scale 54

Scale Underperforming Technical Team Interviewing Software Development 54