OpenView Labs

MARCH 4, 2019

Part 1: Onboarding and Customer Marketing. Your self-service customer success model can benefit all size businesses and yes, Customer Success Managers (CSM), if it’s done correctly. Many of my clients, and even some of my professional peers, tend to think that self-service resources only work for SMB clients.

Customer Success 61

Customer Success SMB Sales Hiring Leadership 61

Andreessen Horowitz

MARCH 7, 2024

Time Warner Cable has also observed that their own customers would rather pay more for an unlimited cable service than pay less and only for what they consume—so it’s important to implement a pricing model that builds trust with your customers and aligns with how they consume your product. Most effective segments: PLG, SMB, midmarket.

Scale 82

Scale Pricing SMB Forecasting 82

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

Sales Hacker

APRIL 15, 2019

He also gives us a framework for how to move upmarket, and the requirements for taking a company from the SMB space all the way to the enterprise. Strategies for moving upmarket, and how to transition from SMB to enterprise. And what tools and methodologies you need to make that successful. What You’ll Learn.

SMB 59

SMB Enterprise Scale VP of Engineering 59

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

MAY 12, 2023

Role: Customer Success Manager Location: New York, United States Organization: Preston Harris Group As a Customer Success Manager, you’ll be helping customers flourish and offering technical, business, and product support. Determine which clients have room for expansion.

Customer Success 19

Customer Success Technical Review SMB Consulting 19

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Sales Hacker

AUGUST 7, 2020

Customer Success. Senior Vice President, Sales SMB. Head of Customer Experience. samsales Consulting. Sales Manager, SMB New Business Acquisition. VP, SMB Essentials Sales. Chasse Consulting: Sales Strategies, Inc. Director of Customer Growth. Leadership. Sales Development. Sales Growth.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

SEPTEMBER 12, 2022

Ensure the timely and successful delivery of the products and services according to needs and objectives. Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests. Apply here: [link].

Customer Success 19

Customer Success Scale SMB Technical Review 19

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Technical Review Systems Review Outsourced Development 19

SmartKarrot

SEPTEMBER 29, 2022

Apply here: [link] Role: Director, Customer Success Location: Chicago, IL, US Organization: Checkr, Inc. As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. Work cross-functionally with Icertis leadership teams to deliver customer success.

Customer Success 19

Customer Success Scale Sales Hiring Technical Review 19

SmartKarrot

AUGUST 23, 2021

Role: Customer Success Manager Location: Houston, TX Organization: Ivanti As a Customer Success Manager, you will develop strong relationships with assigned customers and serving as a trusted advisor to key influencers and/or decisions makers. Maintain high customer retention and recurring revenue retention rates.

Customer Success 19

Customer Success SMB Consulting Retention 19

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

Sales Hacker

DECEMBER 29, 2023

The tactics that you use in SMB – focus on building products at scale, overindexing towards UX and UI, having a PLG motion behind the scenes, leading with your product, and adapting the way that you price and package, meaning giving some optionality. Email marketing is kind of dead.

Scale 71

Scale Sales Hiring AI Generative AI 71

Sales Hacker

APRIL 1, 2021

A made-up role so companies can hire more people to tell sales how best to do their job.” — Jason Henson , Manager, SMB Sales Development at Lytx, Inc. . Likely premature.” — Travis Alford , Senior Sales Consultant at Darwinian Ventures. “A And Why You Need it for Sales Success). Like a dope sneaker collection. Happy April 1st.

Sales Recruiting 93

Sales Recruiting Underperforming Technical Team Sales Hiring Scale 93

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SaaStr

DECEMBER 7, 2022

Secrets to SMB at Scale with Hubspot CEO Yamini Rangan and Jason Lemkin, Founder & CEO at SaaStr. Removing Friction: How to Turn More Than 40% of Your Prospects Into Long Term Enterprise Customers with Attentive’s CEO Brian Long. 9:00-10:00 AM PT. 10:00-11:00 AM PT.

Scale 38

Scale VP of Engineering Scaling SMB 38

SmartKarrot

AUGUST 14, 2020

Apply here: [link] Role: Customer Success Manager 3 Location: Sanjose, CA, US Organization: Equinix In this role, you will be responsible for the post-sales relationship, onboarding and issue resolution. Proactively identify strategies and methods to improve Customer Experience. Apply here: [link].

Customer Success 10

Customer Success SMB Consulting Cloud 10

OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. And if you’re used to dealing with SMBs, get ready for a big change in your process. But if I could boil it all down, enterprise sales is about helping through a consultative lens versus selling. Source: SalesHacker.com.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

SaaStr

JUNE 1, 2021

The other thing that dropped our odds of success was the fact that we were focused on small business, on the SMB market, and everyone we talked to, literally everyone. Do not…,” and the reason is no one hardly ever has succeeded in building a big business in SMB. I’m paraphrasing… [laughter].

Part-Time VPE 229

Part-Time VPE Technical Cofounder CTO Hire New CTO 229

Sales Hacker

APRIL 24, 2018

On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala , VP of Customer Success at Toast. We talk about how to increase revenue from existing customers with a strong customer success team. How to organize and structure a Customer Success team with a specific focus on Customer Experience.

Customer Success 43

Customer Success Business Scale Point of Sale 43

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Sales Recruiting 10

Sales Recruiting Customer Success Technical Review SMB 10

SmartKarrot

FEBRUARY 8, 2021

Role: Director of Customer Success Location: New York, United States Organization: Okapi AI As a Director of Customer Success, you will own the overall relationship with the customers. Develop ScienceLogic champions and generate customer references for the marketing team. Apply here: [link].

Customer Success 10

Customer Success Technical Review Consulting SMB 10

SaaStr

JUNE 27, 2019

We also invested around those field account executives, more technical sales, pre-sales and eventually, customer success and post sales. When we were SMB focused in the early years, our sales cycles were quick. We haven’t talked a lot about the enterprise customer yet so let me pause and do that for a minute.

Scale 178

Scale Enterprise Scaling Sales Hiring 178

SaaStr

MAY 24, 2019

How does Andrew advise founders on the question of whether to start in enterprise or SMB? What are the benefits of starting in SMB? Often times there is one or two top gear consultant firms centered around that technology that might be venture founded. What are those leading indicators? The other piece of good is services right?

Sales Hiring 143

Sales Hiring Scale SMB Sales Recruiting 143

Sales Hacker

OCTOBER 30, 2018

Before joining Outreach, she worked as a sales operations consultant at a woman-owned voluntary benefits firm. Patrice recognized that today’s modern marketing leader has challenges and needs that weren’t being met by the existing consulting landscape. Cindy Littlefield – Senior Consultant at Bridge Group | Officer AA-ISP.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

Neil Patel

FEBRUARY 4, 2021

While the two agencies don’t work together much, they trade referrals if the SMB branch can better help specific clients meet their goals. Our process includes a website audit, keyword research, website optimization, off-site optimization, and ongoing consultation and support. SMB Digital Marketing Case Studies.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SaaStr

NOVEMBER 2, 2019

What does Krish mean when he says, “In SaaS, you either sell to one of 2 customer profiles”? How does Krish think about purely serving the SMB market? Does one have to expand the product line to retain customers? How does he think about the mortality rate of SMBs? First, what is continuous customer development?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

OCTOBER 4, 2019

Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? Why does Jeppe believe that building for SMB makes it easier to build a great culture internally? I come from management consulting and I worked with large companies for quite a few years.

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

Sales Hacker

APRIL 21, 2022

After a couple of years, we had built a solid SMB business, but realized that in order to hit our growth goals we needed to move up-market. Sales needs to partner with the customer success team to make sure that the post-sales experience surpasses the customer’s expectations. At the time, we had zero revenue.

Marketing 86

Marketing Sales Hiring SaaS SMB 86

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SmartKarrot

JULY 3, 2020

Role: Customer Success Manager Location: Columbus, OH, US Organization: FloQast As a Customer Success Manager, you will manage a diverse portfolio of customers, from SMB to enterprise, develop new business from existing clients and manage the client relationship. Identify upsell/cross-sell opportunities.

Customer Success 10

Customer Success SMB Consulting Onboarding 10

Sales Hacker

FEBRUARY 2, 2021

SMB Sales vs Enterprise Sales Process. Having a clear organizational chart of who will be involved in sales, following up with your prospects, and associated departments such as marketing and customer success will help create clarity in your overall sales process. SMB Sales vs Enterprise Sales Process. Key Takeaways.

Scale 96

Scale Enterprise Marketing Sales 96

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. SMB and Mid-Market orgs don’t have an analytics department with data scientists, so the technology fills the gap. SMB products tend to have similarly less flexibility or customization capability.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

Sales Hacker

JULY 21, 2021

That thing reps do where they call every lead every day until the customer finally picks up the phone? For Sue Singh , Customer Success and Project Manager at NextBee, strategy makes her want to say: “Nah, I just spent the last few hours wasting my time or twiddling my thumbs.”.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10