Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. We attribute a large part of that to being able to be proactive with customers”.

Scale 237

Scale Headcount Mobile Communication 237

InsightSquared

MARCH 8, 2021

Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles. I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Kellblog

MARCH 11, 2020

If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SmartKarrot

NOVEMBER 3, 2020

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 9, 2020

Role: Customer Success Manager Location: Indianapolis, Indiana. is growing rapidly and expanding its Customer Success teams in Indianapolis, IN. As a Customer Success Manager at Ovation, your work is paramount to their success. Organization: Ovation.io Ovation.io

Customer Success 10

Customer Success Technical Review Software Review Systems Review 10

OPEXEngine

DECEMBER 23, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

APRIL 10, 2020

Role: Customer Success Manager Location: North East, New York, United States Organization: Celonis As a CSM one will work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Work with the services teams to facilitate the onboarding of new customers.

Customer Success 8

Customer Success Outsourced Development Operational efficiency. Consulting 8

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. Prior to Automation Anywhere, Yousuf was the CIO and VP of Customer Success at Moveworks. I think number two is, is that the team that’s been assembled to be able to make this solution successful.

CTO Hire 132

CTO Hire compliance Scale Startup 132

SmartKarrot

OCTOBER 8, 2021

Key Benefits of SaaS Integration: Operational efficiency & Quality: When SaaS integration is done right, it leads to major operational efficiency as well as an enhanced quality. Customer & Employee experience: Giving the best to your customers as well as your employees is what should matter to you the best.

SaaS 10

SaaS Systems Review Technical Review Operational efficiency. 10

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52

BetterCloud

JULY 18, 2023

Deployment-related time to value is ease of setup process In the world of SaaS management platforms, the ease of setup process breaks down into: Certification programs and training Knowledge base and active user community Professional services packages Customer success and support Some SaaS management platform vendors are better than others.

Operational efficiency. 52

Operational efficiency. Scale Identity management Technical Support 52

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

User Pilot

JANUARY 26, 2021

For us at Userpilot-and for many in the SaaS industry-our the customer journey map looks something like this: Source: Userpilot.com -See where your users might be getting stuck in your customer journey with a free product adoption consultation. For example: customer testimonials from the sales and customer success teams.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Valuize Consulting

OCTOBER 28, 2021

While this approach is suitable for Marketing, Customer Success (CS) should not emulate and rely solely on Marketing content. Instead, your CS team should use the Marketing content calendar as a means to amplify, scale and personalize these engagement opportunities with customers.

Scale 52

Scale Engagement Scaling Technical Advisors 52

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Scale Sales Hiring 98

SmartKarrot

JULY 26, 2021

As businesses become more customer-centric , companies are focusing more on forming and training their internal resources to become CX specialists. Customer Experience Director Customer Experience Manager Customer Experience Consultant Customer Experience Specialist Customer Experience Agent Customer Experience Advocate.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11