Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 84

B2B Subscription Payment Features Consulting 84

Valuize Consulting

DECEMBER 22, 2021

In order to drive industry-leading retention and reduce churn , Sales needs to acquire the right customer for your organization’s unique offerings. Engage Your Customer Success Organization In The Value Selling Framework. Create A Joint Customer Success Plan.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. We attribute a large part of that to being able to be proactive with customers”.

Scale 237

Scale Headcount Mobile Communication 237

Kellblog

MARCH 11, 2020

If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

OPEXEngine

DECEMBER 23, 2020

A $25K StartFast offering that walks through a standard checklist is everything a customer needs for a successful implementation. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. The answer: Customer Success (CS) Operations.

Interviewing 52

Interviewing Engineering Scale Revenue 52

User Pilot

JANUARY 26, 2021

For us at Userpilot-and for many in the SaaS industry-our the customer journey map looks something like this: Source: Userpilot.com -See where your users might be getting stuck in your customer journey with a free product adoption consultation. For example: customer testimonials from the sales and customer success teams.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98