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The Why, What & How Of Hiring A Transformational Customer Success Operations Leader

Valuize Consulting

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? They Optimize The Customer Lifecycle.

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Customer Journey Analytics: Don’t Let All That User Data Make You See The Forest for The Trees

User Pilot

For us at Userpilot-and for many in the SaaS industry-our the customer journey map looks something like this: Source: Userpilot.com -See where your users might be getting stuck in your customer journey with a free product adoption consultation. For example: customer testimonials from the sales and customer success teams.