SaaStr

NOVEMBER 28, 2022

Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. As SaaS businesses expand, we are seeing more technology, business acquisitions, and inorganic growth. Prakash Raina explains that it’s no secret that alignment is critical to success. Governance and compliance are core to alignment.

Scale 198

Scale Finance Sales Hiring Scaling 198

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale Software Review compliance Technical Review 211

SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. That’s where digital playbooks come into play.

compliance 10

compliance Customer Success Technical Review Systems Review 10

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

Kellblog

JULY 30, 2023

Customer success exists to get renewals and spot expansion opportunities. This one depends on your sales/success model.) Legal compliance. “Shouldn’t customer success be about relationships?” So I had access to a fresh S-1 for diligence. HR exists to help managers manage.

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

User Pilot

AUGUST 31, 2023

This can be caused by a number of factors, such as incorrect event tracking setup or technical issues. You will need to have a data structure and technical knowledge to fully make use of the tool for setting up different analytics dashboards. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Apply here: [link] Role: Director of Customer Success Location: San Diego, CA, United States (On-site) Organization: TOOTRiS As a Director of Customer Success you’ll Create and put into action customer success strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Technical Review B2C Travel 19

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. Start to track it.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SmartKarrot

MAY 17, 2023

AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities.

ChatGPT 10

ChatGPT compliance Artificial Intelligence AI 10

SmartKarrot

MAY 17, 2023

AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities.

ChatGPT 10

ChatGPT compliance Artificial Intelligence AI 10

User Pilot

AUGUST 31, 2023

This can be caused by a number of factors, such as incorrect event tracking setup or technical issues. You will need to have a data structure and technical knowledge to fully make use of the tool for setting up different analytics dashboards. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

ChurnZero

DECEMBER 27, 2019

5 Common Mist a kes Customer Success Managers Make When Managing Their Day . Is your daily must-do list becoming unmanageable due t o scope creep from misaligned priorities? Is the onslaught of support tickets, emails, and customer complaints forcing you to live in a constant state of reaction?

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

MARCH 7, 2024

Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps. Acquiring premium tools or enterprise versions is often off the table due to financial restrictions. Step 2: Consider your budget. Step 3: Look into integrations. Enterprise.

Social Media 105

Social Media AI Search Mobile AI 105

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Achieve sales targets set by the Company Sales Director.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

Sales Hacker

JANUARY 8, 2021

Gain agreement from everyone involved on market status, product, marketing, customer success investments, success metrics, and timeline. It’s important to schedule regular check-ins to review progress, gather input, and troubleshoot roadblocks. It’s crucial to get your first technical sales hire right.

Sales Hiring 85

Sales Hiring Sales Recruiting Sales Technical Review 85

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive business outcomes for customers helping them realize ROI on Solutions and services.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management compliance Technical Review Business Model 10

SmartKarrot

MAY 19, 2023

By leveraging machine learning technology, ChatGPT provides extensive benefits that can vastly improve customer satisfaction and ROI. As customer service increasingly shifts to digital interactions, many businesses are turning to ChatGPT for help. For example, you might experience delivery delays due to technical glitches.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

SmartKarrot

MAY 19, 2023

By leveraging machine learning technology, ChatGPT provides extensive benefits that can vastly improve customer satisfaction and ROI. As customer service increasingly shifts to digital interactions, many businesses are turning to ChatGPT for help. For example, you might experience delivery delays due to technical glitches.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SmartKarrot

MAY 8, 2023

When we reflect about the HR trends that emerged due to the COVID-19 pandemic, remote work is the first and foremost. For instance, it makes it harder for HR teams to communicate with remote workers, manage HR processes, and ensure compliance with relevant laws and regulations. Read more now.

ChatGPT 10

ChatGPT AI Technical Review Systems Review 10

User Pilot

APRIL 16, 2024

WalkMe is a cloud-based platform that helps product managers and customer success managers manage in-app experiences for either their own products or third-party products. It enables non-technical team members to create engaging product tours within minutes. Coded customization. Drag-and-drop editing. Learning curve.

Software Review 52

Software Review Payment Solutions Systems Review Technical Review 52

User Pilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If you have a non-technical background, you’re perhaps better off using a GainsightPX alternative. The ease of creating these makes the platform great for non-technical users. Let’s get started!

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Basically, without technical knowledge or a dedicated engineering team, you can’t start collecting feature engagement data right away. Let’s get started!

Software Review 52

Software Review Technical Review Pricing Underperforming Technical Team 52