Teamgate

JULY 25, 2025

Conclusion: Achieving Sales Success with S.M.A.R.T. methodology with Teamgate CRM turns sales goals into clear, actionable steps that drive customer success and revenue growth. Regularly reviewing your strategy ensures your goals stay aligned with evolving market demands. Goals Pairing the S.M.A.R.T.

Scale

Blulogix

JUNE 13, 2025

Most of them were built for startups, SMBs, or simple direct-to-consumer models. It connects product, sales, finance, operations, and customer success. But as companies scale into the enterprise—whether in SaaS, UCaaS, IoT, or managed services—their billing needs evolve fast. It either accelerates your business—or holds it back.

Payment Features

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. Minimalist & Custom Templates : Want to start clean?

Technical Review

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. It’s may not be sexy.

Scale

Sales Hacker

MAY 27, 2025

Navigating payroll, benefits, and compliance shouldnt slow you down. They work with startups and scaling businesses to help take HR off your plate, so you can stay focused on building product, growing revenue, and hiring great people the go-to-market engine. It’s one of the biggest challenges any sort of startup has.

AI Search

Sales Hacker

JUNE 24, 2025

Navigating payroll, benefits, and compliance shouldn’t slow you down. They work with startups and scaling businesses to help take HR off your plate, so you can stay focused on building product, growing revenue, and hiring great people – the go-to-market engine. That’s where TriNet comes in. I think you’ll really enjoy it.

AI

Sales Hacker

JULY 25, 2025

The Seed Stage: For most startups on the Traditional Path, the median seed round is between $3M and $3.6M. The startups raising these mega rounds are building complex, defensible infrastructure. Over 12,000 companies now use Vanta to scale security and compliance as easily as they scale their software.

Scale

Sales Hacker

FEBRUARY 11, 2025

And at the time, Segment had a startup program that basically gave you Segment for free for two years. And we found companies that were, that met the startup criteria at the time. Um, what are their customer success patterns? So what defines a customer success, like a really great, happy customers?

ChatGPT

User Pilot

MARCH 5, 2025

But as you know, session replays are not just for fixing bugs, they are also used by product and customer success teams to understand user behavior, identify reasons behind friction, and optimize the user experience. Custom pricing based on usage. This plan is also based on custom pricing. Compliance with privacy laws.

Technical Review

Sales Hacker

MAY 30, 2025

At AppFolio, the team built UCE: Unified Customer Experience. Lisa Horner (CMO) and Marcy Campbell (CRO) created a cross-functional framework: UCE brings together marketing, sales, customer success, and services. Tracks metrics across the full customer journey. Launches temporary Stream Teams to tackle GTM priorities.

Scale

SaaStr

AUGUST 9, 2024

From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. As an early startup team, you’re doing every job under the sun. You have to be scrappy at this stage, and Braze was trying to find product market fit with no product, no revenue, and no customers.

Scale

SaaStr

MARCH 16, 2021

Customer success can be tempted to overstate how secure and reliable the app is to nervous customers. There’s one rule I’ve come up with to help unite sales, customer success, marketing and product: Assume Every Customer Knows Everything. Is your HIPAA compliance pretty barely there?

Scale

SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. Additionally, attendees will hear about what Square learned larger customers are looking for, and how single-job SaaS providers can better position themselves to move upmarket. with Notion Capital.

Payments

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale

SaaStr

JANUARY 12, 2022

Indeed this was also my #1 mistake and the #1 I see from so many startups learning to go upmarket. “For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. We all underresource customer success vs. sales. They don’t show up in person.

CTO Hire

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. They expanded into quality, regulatory, clinical and more – capturing more and more of each customer’s tech stack. Classic vertical SaaS expansion.

SaaS

Tom Tunguz

DECEMBER 18, 2018

After all the hype and ICO-mania in 2017, the flurry of startups attempting to solve every startup with a distributed ledger and the collapse of currencies in 2018, one startup emerges in 2019 with the next killer use case; Bitcoin being the first. Data engineering is the new Customer Success. 2018 Predictions.

Blockchain

SaaStr

NOVEMBER 25, 2022

Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today. When you buy one Atlassian product and have your compliance requirements checked, you automatically get all the other product compliance requirements.

Scale

SaaStr

JULY 18, 2023

Hypergrowth in today’s highly competitive and budget-constrained SaaS world may be less frequent now, but Vanta, the software tool empowering security companies to achieve compliance and manage risk, has defied the odds. For instance,the number one reason that startups fail is because they have no market need.

Strategy

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. As a startup, it’s hard to know if the timing is right and what to expect. Once onboard, get regular input from your sales, support, and customer success teams. Learnings from the growth stage Measure what you can.

Sales Hiring

SaaStr

MAY 4, 2022

Be specific about who your customers are. Even at Lightwell, where we were our own customers, we still talked to our “canonical app developers” on a daily basis. “Y-Combinator Y-Combinator is famous for telling their startups: ‘It’s better to make a few people really happy than to make a lot of people semi-happy.’”

Payment Features

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And that’s where people like Adam Markowitz come in.

Scale

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Build for your customers, not your competitors’ customers.

Scale

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering

Sales Hacker

SEPTEMBER 11, 2020

Back then, in 2011, Lyft was a small Series-A startup called Zimride with under 50 employees. Lyft is one of many companies that began as a small startup but quickly rose to a multibillion-dollar company. The total addressable market continues to grow and is ripe for selling to, but very few startups reach unicorn status.

Outsourcing Services

User Pilot

JANUARY 11, 2024

For example, financial institutions like Mercury, which offers banking services to startups, need to know which company they will be serving. Once you’ve got all the data you need, you’ll also need to perform KYC (know your customer) verification to achieve regulatory compliance.

Onboarding

SaaStr

JULY 12, 2024

Grafana Labs still has features and capabilities they hold back that appeal to large enterprises, such as things around security and compliance. Less Than 1% of Grafana Labs’ Users Pay The 6,000 to a million ratio is staggering regarding how much usage there is vs. paid customers. They’ve achieved that goal, but the balance is hard.

Scale

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. NitroPack has a dedicated customer success manager and access to FastSpring’s support team. “If

Merchant Services

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success

SaaStr

OCTOBER 15, 2019

So everything you do at a startup you’re treating it like an experiment, right? So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them.

Underperforming Technical Team

SaaStr

JANUARY 21, 2021

I’ve learned plenty from books and classes, but as a startup founder, there are a few lessons I’ve had to work out on the job. Although we have customers of all sizes today, including many enterprise businesses, that wasn’t always the case. As we did, we set our sights on larger customers. Learning is energizing.

Scale

Intercom, Inc.

MAY 24, 2018

As the Head of Growth Marketing at Clearbit , and previously a co-founder and CEO of more than a few startups (including WorkMob, ApiXchange, and GoFlow), Matt Sornson knows these pitfalls intimately and how to avoid them. From there, I got involved in startups. Enabling customer success.

Data

User Pilot

MARCH 21, 2023

It also runs a Startup program that gives new companies access to its premium features for a year within a $50,000 allowance. It offers advanced security and compliance features and priority support. Mixpanel uses the freemium model, so customers can take advantage of the fairly generous free plan. High levels of customization.

Pricing

SaaStr

JULY 2, 2019

She may be running her own tech startup, and she may be looking for a better way to collaborate, ship product faster, communicate better across geographies, et cetera. Dannie : What happened is the product that was built was so good and free, and continues to be so good in its free version, that you can use it for months, as a startup.

Enterprise

Kellblog

JANUARY 3, 2022

That’s why boards want startups to pay high salaries and lure experienced talent with lucrative stock options. Hire a few other staff like in functions like customer success, support, and services to support the team. The whole Silicon Valley model is about isolating and removing risk from the equation. ” [3].

Sales Hiring

Stax

MARCH 18, 2025

The Challenge That SaaS Companies Face: Failed Operations and Limited Growth Opportunities Despite being a financially lucrative space with investors and startups, the SaaS industry is littered with thousands of failures. SaaS tools can also leverage customer success software to monitor usage patterns and identify users at risk of churning.

Scale

User Pilot

MARCH 29, 2023

It’s a reliable and easy-to-use tool offering high levels of customization but limited analytics features. Its lowest Startup pricing plan is competitively priced but the Pro is not so anymore. Its target customers are small and medium-sized SaaS companies. U serflow: What is it and what features does it offer?

Software Review