SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Promote a culture and metrics centered on customer satisfaction and responsiveness.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

User Pilot

MARCH 7, 2024

Google Analytics free version – Best for analyzing website traffic Google Analytics Standard is a freemium analytics platform with robust analytics tools that track engagement, analyze user behavior , offer solutions for marketing campaigns, etc. Engagement reports. Card sorting. User segmentation. AI analytics. Enterprise.

Social Media 97

Social Media AI Search Mobile AI 97

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Scale Onboarding compliance 19

User Pilot

FEBRUARY 15, 2024

Create personalized customer experiences Conducting funnel analysis allows you to segment different customers into a variety of cohorts. This data lets you craft customized experiences for each cohort at every stage of the user journey. You can track events, pages, or engagement with content. Event tracking in Userpilot.

Sales Funnel 92

Sales Funnel SaaS User Experience Forecasting 92

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

User Pilot

FEBRUARY 24, 2023

Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion. Appcues click-to-track events allow you to monitor user engagement with different features in your product. Basically, you use it to tag a part of your UI and track how users engage with it.

Software Review 88

Software Review Engagement Onboarding Pricing 88

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Design and roll-out team and customer incentives.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. You will develop frameworks for the team to leverage in Merchant engagements.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Identify opportunities for customers to act as Barefoot advocates.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

User Pilot

AUGUST 31, 2023

For custom segmentation, there are various contributing criteria, such as: Behavioral properties which include users who have done an event or a sequence of events a specific number of times. Usage properties which include users who started, repeated, stopped, or re-engaged with a feature (for example). and at a custom session pricing.

Software Review 85

Software Review Technical Review Underperforming Technical Team Retention 85

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase customer engagement through the implementation of quarterly and executive business reviews.

Customer Success 10

Customer Success Scale Leadership SMB 10

User Pilot

MARCH 26, 2024

Digital analytics tools facilitate this practice of taking behavioral data from customers and delivering actionable insights that lead to better-informed decisions. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data. Enterprise. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics tools facilitate this practice of taking behavioral data from customers and delivering actionable insights that lead to better-informed decisions. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data. Enterprise. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics tools facilitate this practice of taking behavioral data from customers and delivering actionable insights that lead to better-informed decisions. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data. Enterprise. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics tools facilitate this practice of taking behavioral data from customers and delivering actionable insights that lead to better-informed decisions. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data. Enterprise. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Digital analytics tools facilitate this practice of taking behavioral data from customers and delivering actionable insights that lead to better-informed decisions. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data. Enterprise. Dashboards.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, align with finance and the management team on key metrics and objectives.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Having dedicated surveys for key metrics like CSAT, CES, and NPS. Build loyalty.

Investment 75

Investment Banking Social Media Customer Lifetime Value 75

User Pilot

AUGUST 31, 2023

For custom segmentation, there are various contributing criteria, such as: Behavioral properties which include users who have done an event or a sequence of events a specific number of times. Usage properties which include users who started, repeated, stopped, or re-engaged with a feature (for example). and at a custom session pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Sales Hacker

OCTOBER 2, 2020

What’s the difference between sales enablement and Sales Engagement? As sales leaders figure out how to do more with less, 9 out of 10 sales orgs consider a Sales Engagement Platform (SEP) critical to their team’s success. That’s because Sales Engagement isn’t just a tool for automated sequences and CRM integrations.

Scale 132

Scale Engagement Sales Sales Enablement 132

User Pilot

FEBRUARY 28, 2024

Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it's most commonly used for, how much it costs, and the reasons why you might need an alternative! What is Pendo Engage? Source: Pendo.

Software Review 95

Software Review Engagement Technical Review AI 95

User Pilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Engagement Systems Review Technical Review 52

User Pilot

MARCH 11, 2024

Looking for an effective user engagement analysis tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your user engagement analysis needs. Set up your metrics to measure growth and retention.

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Technical Review Scale 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Engagement Technical Review Systems Review 52

User Pilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Engagement Technical Review Systems Review 52

SmartKarrot

FEBRUARY 21, 2023

The biggest change that account management has had to factor is the convergence of 3 key factors: Value orientation in service delivery and measurement Impacting customer’s key metrics (as opposed to internal metrics) Partnering with the customer as opposed to being a vendor.

Management 10

Management Scale Customer Success compliance 10

SmartKarrot

SEPTEMBER 28, 2021

Apply here: [link] Role: Senior Director of Customer Success Location: Remote, United States Organization: SchoolMint As a Senior Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Apply here: [link].

Customer Success 3

Customer Success Outsourced Development Sales Hiring compliance 3

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of UserGuiding, Product Fruits, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Onboarding Pricing 52

User Pilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Software Review 52

Software Review Engagement Technical Review Systems Review 52

User Pilot

DECEMBER 15, 2023

Looking for a good user engagement tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Get a Userpilot demo for user engagement and drive your product growth code-free.

Engagement 52

Engagement Software Review Technical Review Underperforming Technical Team 52

User Pilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Onboarding Mobile 52