Intercom, Inc.

OCTOBER 5, 2018

But a sound retention strategy is actually one of your most powerful levers to grow your business by creating loyal customers. Read on to learn how to create a retention messaging strategy that will turn struggling signups into a series of churn-resistant power users. Some amount of customer churn is natural.

Churn 199

Churn Retention Strategy Education 199

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Here we’ll look at four proven strategies for reducing customer churn.

Churn 95

Churn Strategy Technical Review Benchmarks 95

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction? Churn is expensive.

Churn 98

Churn Machine Learning Artificial Intelligence Data Analysis 98

Intercom, Inc.

MARCH 20, 2018

In the world of SaaS, Intercom have helped thousands of companies avoid the heartache of churn. Using data from your product and clues from customer behavior, Intercom lets you create a messaging strategy that helps customers realize the core value of your product as soon as possible so that cancellations don’t become an issue.

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Churn Retention Strategy Customer Lifetime Value 174

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 83

Churn Payments SaaS Payments Payment Solutions 83

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. And one showed me a simple tactic their company used that helped reduce churn from 9% to 7.5% What is churn?

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Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Start building your marketing growth strategy by setting goals. It integrates real-time feedback to adapt strategies.

Underperforming Technical Team 96

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 96

USIO

JANUARY 15, 2024

This reduces the churn rate, ensuring a more stable customer base. This data can be analyzed to make informed decisions about product improvements and marketing strategies. This strategy allows users to experience the product before committing to a paid plan.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

User Pilot

APRIL 10, 2024

This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. Effective customer retention strategies enhance customer satisfaction , turning repeat customers into brand advocates who attract new customers through positive word-of-mouth.

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Retention Metrics Strategy Management 98

Chargebee

MARCH 18, 2024

While a churn rate, or the percentage of customers who stop using your product or service, may be inevitable in business there are ways to reduce the risk to your bottom line. We will explore different churn management strategies you can implement to help minimize the risk […]

Churn 52

Churn Management Retention Branding 52

SaaStr

JANUARY 14, 2021

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. .

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Churn Customer Success Subscription Payment Features 180

Totango

JANUARY 23, 2020

You are not powerless in the face of churn. There are almost always indicators that a customer is going to churn, which means that if identified early, a good Customer Success team can mitigate the risk and execute a successful recovery plan. Think of churn like a risk that can be negotiated like any other. . Why Churn Matters.

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Churn Enterprise Strategy Management 105

User Pilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

Underperforming Technical Team 82

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 82

User Pilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product. Focus on customer success.

Strategy 94

Strategy SaaS Customer Lifetime Value Education 94

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

Churn 90

Churn Software Review SaaS User Experience 90

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. What is the churn rate?

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Churn Retention Benchmarks Customer Lifetime Value 77

Chargebee

DECEMBER 26, 2023

Rather than pouring even more money into paid ads to acquire new customers, successful SaaS brands implement a comprehensive strategy for winning back clients. In this article, we’ll lay out the basics of customer winback strategies, explain […]

Strategy 52

Strategy Churn Engineering Retention 52

ProfitWell

OCTOBER 30, 2019

Most SaaS companies approach churn management all wrong. They spend huge amounts of money and time getting customers in the door but don't think about addressing churn until it becomes a major problem. The number one reason most SaaS companies struggle to lower their churn rate is simply that they aren’t being proactive.

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Churn Management SaaS Payments Strategy 72

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

Baremetrics

MARCH 9, 2021

What is churn management? Are there any two words that SaaS companies hate more than customer churn? The good news is that there are a number of tips and tools, like Baremetrics, to improve customer experience and customer satisfaction, measure and analyze churn, and develop strategies to put an end to churners.

SaaS Payments 59

SaaS Payments Churn Payment Services Strategy 59

SaaStr

APRIL 4, 2023

If you don’t want your company defeated by change, you need to adapt your Go-To-Market strategy at every stage of growth. And your CAC target defines your GTM strategy. When It’s Time To Readjust Your GTM Strategy You know you have a GTM fit when there is a clear sales model and a repeatable Go-To-Market playbook.

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Scale Strategy Scaling Outbound Sales Team 231

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. What is churn analytics?

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Churn Retention Subscription Payment Features 96

CloseSaaS

MARCH 5, 2024

Discover these expert-backed ways to reduce churn and improve customer retention in your business. Test them and choose the ones that work best for you.

Churn 52

Churn Business Strategy Retention 52

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Strategy 87

Strategy Customer Lifetime Value Onboarding User Experience 87

Neil Patel

MARCH 26, 2021

However, there’s a lurking metric you might not be tracking: your PPC churn rate. What is the elusive PPC churn rate, and, more importantly, why should you care? What Is PPC Churn Rate? Your PPC churn rate is the number of people who convert via paid ads but don’t hang around. It’s a pay-to-play world.

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Churn Software Review Onboarding Interviewing 141

SaaStr

DECEMBER 16, 2021

Intercom CEO Karen Peacock reveals the top strategies that accelerate revenue growth and the steps to take your business to the next level. . So here’s a quick reminder on how to calculate these numbers: GRR = (ARR at the Start of Year – Churn – Contractions) / ARR at the Start of Year. Know Your Business.

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Strategy B2C Scale Payment Features 209

User Pilot

APRIL 22, 2024

Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Examples of end-user support strategies include: Interactive walkthroughs. Reduces churn. Personalized end-user support. Resource centers.

Strategy 86

Strategy Technical Review AI Search Technical Support 86

User Pilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. TL;DR An exit or cancellation survey is a questionnaire you send to users to understand their reasons for churning.

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Churn Interviewing Subscription Payment Features 93

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? In this article, we cover how to measure and analyze churn to gather actionable data. Plus, learn four efficient strategies to lower your churn rate. Learn from churning customers.

Churn 86

Churn SaaS Payments Payment Solutions Customer Lifetime Value 86

User Pilot

APRIL 21, 2024

All this leads to a poor customer experience and, inevitably, greater churn. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Conclusion Now all that’s left to do is implement these 15 strategies and witness your support ticket volume dropping!

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Strategy Customer Support SaaS Technical Review 92

Chart Mogul

MARCH 14, 2019

Onboarding emails meet churn indicators. Steph Knapp discusses how you can identify and use weaknesses to optimize your overall onboarding and customer engagement strategy. Though the term likely makes you shudder, a customer churning isn’t always as unfortunate as you might think. Let’s explore.

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Churn Onboarding Engagement Strategy 65

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 83

Churn Retention Onboarding Engagement 83

Tom Tunguz

FEBRUARY 22, 2017

There are three ways to create negative churn that I have observed in the market. Usage expansion is the most common way to create negative churn. Many SaaS startups are starting to combine expansion strategies. Expansion strategies raise the question of whether negative churn is always a good thing.

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Churn Startup Strategy SaaS 111