SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Partner with Account Managers to identify core existing customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for the installed customers.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 213

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 213

SaaStr

JULY 9, 2019

Here in Silicon Valley you have Google, and Facebook, and a ton of other massive organizations that are just churning out people who then go on to found other startups. The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there.

Scale 168

Scale Sales Recruiting Scaling SaaS Payments 168

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). These metrics will vary by company, but can include elements such as the following: Sales Funnel. Productivity Per Sales Rep. Are customers churning? Marketing Lead Gen.

Sales Hiring 41

Sales Hiring Acquisition Forecasting Outsourced Development 41

Sales Hacker

JUNE 23, 2020

This week on the Sales Hacker podcast, we speak with Leah Chaney , the Chief Experience Officer for BetterGrowth, a customer support agency she founded. Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 166

Scale Underperforming Technical Team Sales Hiring Branding 166

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 185

Travel Marketing Scale Outsourcing Services 185

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. As consumers, we’re used to enjoying the highly customized experience offered by most consumer services. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

A Smart Bear

FEBRUARY 26, 2019

Churn needs to be lower than you think; 3% monthly churn is too high, and means you either not delivering recurring value, haven’t found product/market fit, the market stinks, or some other critical problem. Sales” is not a dirty word. Yes, marketplace businesses can be valuable and defensible.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

SmartKarrot

AUGUST 13, 2021

Ownership of retention/churn prevention as well as revenue/GP contribution from clients. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. Ensure a seamless transition from pre- to post-sales, setting customers up for success.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

Casey Accidental

OCTOBER 18, 2021

In Eventbrite’s case, the company was: Integrating the acquisition of Ticketfly to move up-market in a specific vertical and build an enterprise sales motion. Building a consumer marketplace to drive incremental ticket sales to event creators. Consumer Marketplace. Launching new SaaS products with its incubation arm.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” …Where do you spend your time?”.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. There was not a lot of outbound sales or marketing.

Sales Hiring 168

Sales Hiring Scale SaaS Payments Payment Services 168

ChurnZero

JUNE 22, 2021

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success. You’ll learn how to: Track churn accurately. Improve your processes.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Intercom, Inc.

APRIL 7, 2022

The company kickstarted the SaaS revolution we know so well today, but as SaaS was booming, so too was churning. Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. On March 8, they incorporated their management tool.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. What does it take to expand effectively?

SaaS Payments 268

SaaS Payments Scale Payment Services Payment Solutions 268

Totango

MARCH 29, 2022

And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support. How Mapping Customer Journeys with Data Helps Marketing + Sales Teams .

Engagement 94

Engagement Scale Marketplace as a Service Retention 94

Intercom, Inc.

JULY 21, 2022

Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. One of the obvious observations about Uber these days is that the drivers’ side has more churn than the riders’ side. The second piece is to identify some of the key opportunities you want to execute.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Chargify

AUGUST 17, 2017

Sales exploded, and if you’d picked up a big enough chunk of stock when the company went public, you’d never have to work again.”. Retail experts can point to many reasons Sears, and other large retailers, have fallen from global leaders to massive store closures and flat sales. You could pay a fair price.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SaaStr

AUGUST 6, 2019

Most of you who ever have done enterprise sales, you know enterprise sales are spreadsheet-driven. Tradeshift Buy, which is essentially what we call private marketplaces. There can be many, many winners when you have compounding interest from users and from services. We can do the private marketplaces.

Payment Solutions 154

Payment Solutions Payments Outsourcing Services SaaS Payments 154

ProfitWell

SEPTEMBER 25, 2019

Your choice will help determine your sales strategy , and from there the growth rates, the amount of money you’ll need to invest initially, and the kind of relationship you’re likely to build with your customers. Businesses charge a customer every month or year for use of a product or service.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

Sales Hacker

AUGUST 31, 2021

In this episode of the Sales Hacker podcast, we have Ajit Ghuman , Head of Product Marketing at Narvar and author of Price To Scale. If you missed episode 175, check it out here: Protecting Migrant Children: International Social Service. Subscribe to the Sales Hacker Podcast. powered by Sounder. What You’ll Learn.

Product Marketing 64

Product Marketing Scale Marketing Pricing 64