Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. The second thing was understanding the business model of people who were evaluating Stripe: Do you sell to businesses or do you sell to consumers? Are you a marketplace or are an e-commerce retailer?

Scale

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. He is famed for saying, “In business I look for economic castles protected by unbreachable moats.”

Underperforming Technical Team

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Customer service as a model for growth.

Scale

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that.

Outsourcing Services

Intercom, Inc.

MAY 13, 2021

Enterprise customers have specific demands, and you need to evolve your business to meet them in order to drive customer adoption, manage deep partnerships, and mitigate the risks along the way. Leveraging customer insights across your business. For Linda, it all comes down to your approach to customer success.

Customer Success

ChurnZero

NOVEMBER 18, 2022

Q: Many CEOs acknowledge that Customer Success teams are important for business growth, yet they still push back on their budget. My job is to continually inform and share knowledge that’s going out in the marketplace. This is something that I’m doing with fractional headcount allocation. Now we have a name for this.

Customer Success

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor.

Customer Success

Payrix

FEBRUARY 21, 2024

To start the series, Ian and his guest Andy Meadows, Head of Partner Success Management for Payrix, dive into the topic of resourcing and what you need to consider when it comes to selling payments, boarding and underwriting, service and support, and development and tech. Ian Hillis Excellent. And I am selfishly especially excited.

Payments

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Segmentation makes it easier to service your customers by allowing you to align your goals with your customers’, and to help ensure they experience continual value. 1. Stay Goal-Focused.

B2B

Brian Balfour

JANUARY 4, 2017

DON’T RELY ON AVERAGE CAC CAC = Total Marketing + Sales Expenses / # of New Customers Acquired The above basic CAC calculation will get you the average CAC across your business. Business Pro $40/month – Likely targeted at companies with power users (i.e. We assume the other tiers all are self service and don’t require sales.

Scale

OPEXEngine

JULY 27, 2021

Ambition for continuous learning and improvement, ambition to better support Finance’s business partners in other parts of the company, and ambition to affect change/improve the company’s results. Be carefully bold about affecting change and helping to guide the company in an evolving world and marketplace.

Finance

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service

BetterCloud

APRIL 25, 2024

Get ready to turn those monthly charges into strategic investments that fuel your business growth. SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. What is SaaS budgeting?

Technical Review

OpenView Labs

SEPTEMBER 3, 2020

And it’s particularly important during a pandemic when unprecedented circumstances and challenges are wreaking havoc on business as usual. Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. The key to scaling your culture is curiosity.

Scale

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers.

Marketplace as a Service

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 2 Instant access to service for the customers.

Marketplace as a Service

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? How are you coming up with the best solutions? How do you organize your work? An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? An organizational task. This is an exercise that should be done with input/feedback of the leadership team.

Sales Hiring

SaaStr

JUNE 10, 2020

Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. I’ve advised more than 25 companies, seven of which have been acquired in the last two years and three of which have gone out of business. Are you a revenue driver or a cost center?

Travel