OPEXEngine

JULY 27, 2021

About two weeks ago, we invited our customers to a private roundtable, virtual discussion on Scaling Finance. This is something that we do every quarter in what we call the SaaS Finance MeetUP. It is an exclusive meeting limited to Finance executives benchmarking with us and governed by Chatham House Rules.

Finance 52

Finance Outsourcing Services Scaling SaaS 52

Baremetrics

NOVEMBER 1, 2021

It would be an understatement to say that we’re a fan of Flightpath Finance. We’re excited to announce that Baremetrics has acquired Flightpath Finance. Flightpath finance is our new (now not-so-secret) weapon. The post Introducing Flightpath Finance: Our New Secret Weapon appeared first on Baremetrics.

Finance 96

Finance Outsourced Development Sales Hiring Forecasting 96

Tom Tunguz

DECEMBER 31, 2023

The BTC ETF drives a resurgence in interest in web3 financing. The winter forced many companies to evolve from open-source projects to revenue-generating businesses. We also see more ARR-based web3 businesses achieving scale. We see the first broadly successful tokens with dividends (likely outside the US).

AI Search 224

AI Search AI Scale Headcount 224

OPEXEngine

NOVEMBER 23, 2020

While many of these mistakes or potential issue items are likely to be more prevalent in a business with a lean (or essentially non-existent) finance team, we’ve seen large businesses deal with many of these same challenges. This INCLUDES headcount-related expenses. This is a big no-no in any SaaS business.

Finance 52

Finance Sales Hiring Headcount Scale 52

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. Authoritative, actionable strategies on how to grow your business.

Business 184

Business B2C Scale Headcount 184

Tom Tunguz

JULY 21, 2022

Finance told us our budget is decreasing by 20%.” ” This sentence echoes in conference rooms across many software buyers today, irrespective of whether the business is healthy. Software automates manual work, provides leverage, and the total cost is often less than a headcount. Software does more with less.

Sales Hiring 141

Sales Hiring Headcount Software Finance 141

Kellblog

FEBRUARY 6, 2021

Founded in Vancouver in 2010 by friends from Business Objects / Crystal Reports, this is a marketing performance management company that has raised $24M in capital and has 125 employees. Founded in 2018 in New York, founder Christina Ross tells a compelling story about her frustration as a finance user that led her to start the company.

Finance 87

Finance Forecasting Software Review Systems Review 87

OpenView Labs

OCTOBER 2, 2019

This time every year, sales and sales operations teams work with their business partners in finance, marketing and other functions to set their annual sales plan for the coming year. Headcount Planning. This decision will drive many of your other headcount decisions. How many sales managers per AE or AM? Quota Setting.

Headcount 41

Headcount Sales Hiring Scale Sales 41

SaaStr

MARCH 19, 2024

1: Capital As an operator, your job is to take money and add headcount and programs to drive the growth engine for your company, You might think of capital as fundraising and budget. Finance partners set budget and work with you to identify requisitions around the people you hire. You have people partners and recruiting partners.

Headcount 202

Headcount Scaling Finance Engineering 202

Intercom, Inc.

AUGUST 30, 2022

As a founder, you may know exactly what tech stack you need to build your product – but what about when it comes to the tools you need to run your business? This is especially important for small teams, where you need to operate at a scale far beyond your headcount (without burning out your team by working around the clock).

Scale 163

Scale Payment Services Startup AWS 163

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. A high-level look at Revenue-based financing (RBF). This is how it works. What is RBF? Simplified RBF. We require $450k (1.5x

Finance 85

Finance Payments Revenue Payment Solutions 85

ChurnZero

JANUARY 11, 2024

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. ChurnZero refers to that portion of the budget as the “non-headcount budget.” businesses braced for a recession that some economists had forecasted but never materialized. 2023 customer success budgets Economic context: U.S.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

SaaStr

DECEMBER 16, 2022

How do you enter a highly competitive marketplace, carve a niche for yourself, and then scale the business to $100 million+ ARR? Entering a crowded marketplace as a new business can be intimidating, especially when established players with a solid customer base surround you. Entering a hyper-competitive marketplace .

Outsourcing Services 215

Outsourcing Services Scale Sales Hiring Outsourced Development 215

BetterCloud

JUNE 22, 2023

For making the business case to your CFO, there’s some fundamental questions you should be prepared to answer. For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. Most finance leaders expect to increase IT budgets, and Gartner agrees.

Business 52

Business Operational efficiency. Finance Technical Review 52

ChurnZero

NOVEMBER 22, 2021

As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Using these models, you too can learn how to go toe-to-toe with your Finance team by presenting trade-offs to get the headcount you need. How to Build a Customer Success Budget for Headcount.

Customer Success 98

Customer Success Sales Hiring Headcount Benchmarks 98

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling.

Customer Success 97

Customer Success Headcount Finance Leadership 97

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. New investment structures are gaining traction in the early-stage SaaS financing market. A high-level look at Revenue-based financing (RBF). This is how it works. What is RBF? Simplified RBF. We require $450k (1.5x

Finance 52

Finance Payments Revenue Payment Solutions 52

Tom Tunguz

JANUARY 31, 2021

During the past few weeks, finance and management teams will have been busy developing the financial plan for this year. funnel analysis tying sales performance to lead generation and marketing budget for program spend and headcount. And as anyone who operates a SaaS company knows, these businesses compound.

Forecasting 147

Forecasting Sales Hiring Headcount Finance 147

Intercom, Inc.

FEBRUARY 10, 2022

Reduced headcount, longer working hours, and a spike in queries have led to burnout. We’re now at a critical tipping point where all businesses need to embrace change or risk losing valued customers and talented teammates. We surveyed over 1,200 global support leaders across a range of sectors like tech, e-commerce, and finance.

Customer Support 211

Customer Support Trends Technical Review Headcount 211

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. Don't expect that it will perfectly fit your specific business - consider it a starting point. The model contains a lot of simplifications.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

SaaSOptics

MAY 2, 2022

If you observe the average sales headcount of early-stage product-led companies, you’ll find that many have already laid the foundation of a hybrid model because (in most cases) a strong sales team is what ultimately allows them to scale and maintain their hold on the market. How a Hybrid Approach Affects Finance Teams.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

ChurnZero

MARCH 22, 2023

They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling.

Customer Success 59

Customer Success Headcount Finance Leadership 59

Valuize Consulting

MAY 4, 2022

To help you champion maximum customer value realization, here are 6 tried-and-tested steps to building a compelling business case for your Scale strategy that will garner enthusiastic buy-in from your Senior Leadership and rally your organization around a powerful Scale model for customer success. Identify Your North Star Metric.

Scale 52

Scale Customer Success Scaling Strategy 52

ChurnZero

NOVEMBER 18, 2022

Q: Many CEOs acknowledge that Customer Success teams are important for business growth, yet they still push back on their budget. This is something that I’m doing with fractional headcount allocation. It’s going to be the growth team, and we’re going to put three to four headcount on it. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . And, our average comp per person in Sales is pretty high compared to comparable companies.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

OPEXEngine

OCTOBER 31, 2019

Over the past decade benchmarking software and SaaS companies , I’ve had the chance at OPEXEngine to work with hundreds of amazing Finance execs who work incredibly hard at getting the right data to support their company’s goals. SaaS Finance Benchmarks. Finance skill sets. Skills & Experience.

Finance 40

Finance CTO Hire Headcount SaaS 40

SaaSOptics

JANUARY 9, 2020

What if I told you that we have 1 full-time finance team member managing revenue operations with over 80 employees and 650+ customers? The answer may lie in choosing the right FinTech stack for your business. The answer may lie in choosing the right FinTech stack for your business. Yes, you read that right.

Payment Features 77

Payment Features Deferred Revenue Scale Finance 77

OPEXEngine

AUGUST 25, 2020

A well-formulated model lets you run unlimited scenarios across any program, department, or business unit, according to your fiscal calendar or other business milestones. adding headcount, reducing production time, expanding sales territories) to see likely outcomes. Manual processes undermine your models.

Headcount 52

Headcount Forecasting Finance Business Model 52

OPEXEngine

NOVEMBER 17, 2020

The COVID-19 pandemic and its impact on the broader economy have created unprecedented uncertainty for management teams and investors, while rendering many existing business plans irrelevant. This uncertainty has made it much more difficult for most businesses to accurately forecast growth, operating metrics, and liquidity.

Forecasting 52

Forecasting Finance Headcount Communication 52

SaaSOptics

JUNE 24, 2021

Where each lives in the business. FinOps, while less established than its RevOps counterpart, is equally as important to the vitality of a SaaS business. Finops is the intersection of people, process, and technology as it relates to managing the financial operations of a business. Where should FinOps live within the business?

Scale 72

Scale Headcount Finance Churn 72

CustomerSuccessBox

DECEMBER 30, 2021

B2B SaaS companies are preparing for their final quarter sprint, determining metrics for the next quarter and year & working on Quarterly Business Reviews while also working on customer journey after the new year. Or how to help them thrive in the first few months of the year where it gets exceptionally busy?

Customer Success 52

Customer Success Finance Headcount Innovation 52

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

BetterCloud

APRIL 25, 2024

Get ready to turn those monthly charges into strategic investments that fuel your business growth. Crafting a SaaS budget requires attention to cost predictability, aligning with business goals, and agility to adapt to business needs. Focus on the functionality, not the finances. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

MAY 9, 2018

Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies. So here’s my definition: Business Operations is a function that is uniquely positioned to solve certain classes of problems for rapidly scaling organizations. The first principle is this: Business Operations shouldn’t exist.

Scale 182

Scale Sales Hiring Headcount Scaling 182

ChurnZero

JUNE 27, 2023

In business, particularly among customer success professionals, it conjures up one key question: how can we do more with less? A digital approach is key to improving business growth metrics such as net revenue retention (NRR) and gross revenue retention (GRR). Email is a useful vehicle, but the business world is drowning in it.

Customer Success 52

Customer Success Strategy Outsourced Development Systems Review 52

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. They want to believe that what they’re doing dramatically affects the outcome of the business. After all, almost any product or service can be replicated by a competitor.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249