SaaStr

DECEMBER 3, 2020

To date, they have raised over $73M from some of the best in the business including Sequoia, Kleiner Perkins, General Catalyst and Point Nine to name a few. When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Let’s go do it.

Scale 172

Scale Sales Hiring Sales Recruiting Sales 172

Intercom, Inc.

APRIL 19, 2018

Our team’s mission is to help Intercom evolve, scale and be trusted by every internet business in the world. Rich: In the world we work in today, in this business, there are some harsh realities. They include that time is short, opportunities are fleeting, competition is fierce, and engineering resources are scarce.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JUNE 16, 2022

Miguel Carranza, CTO at RevenueCat, shares ten learnings from firsthand experience in architecting an API & SDK that is currently on 5,000+ apps and has seen 3x growth Year-over-Year. . Part 2: Reliability. Instead, the CTO suggests that you avoid adding new pieces of infrastructure until absolutely necessary.

CTO Hire 218

CTO Hire New CTO CTO Scaling 218

SaaStock

MARCH 29, 2019

Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. The best part?

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. It’s becoming the bare minimum.

Scale 211

Scale Software Review compliance Technical Review 211

SmartKarrot

AUGUST 16, 2022

Most businesses must get this a lot- Are you implementing QBRs and EBRs regularly? Why do some experts consider QBRs to be a waste of time? The Quarterly Business Review is a quarterly business meeting where stakeholders meet to discuss KPIs and goals. QBRs aim to determine whether business goals are met or not.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SmartKarrot

OCTOBER 18, 2022

Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Serve as senior-level advocate for all customer issues and provide ongoing management to ensure timely resolution. Complete and monitor the departmental budget for Relationship Managers.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

SaaStr

OCTOBER 25, 2023

For part one of this Ask Me Anything session, Jason covers everything you need to know about hiring your first VP of Sales, what he really thinks about AI, what the future of lead generation in 2024 looks like, and much more. There are no Cloud magicians, and you can’t hire a PLG magician. Let’s jump right into the questions.

Scale 239

Scale Sales Hiring AI Sales Recruiting 239

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin. Team ???????????

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

BetterCloud

AUGUST 11, 2020

A large portion of Deputy’s clients are retail and hospitality businesses—and many of them were impacted directly by the COVID-19 pandemic. Still, I probably undersell how intense those first few weeks were for me and some of my peers in the business, especially since we had to build a pandemic response plan.

CTO Hire 52

CTO Hire New CTO Identity management Scale 52

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 154

Sales Hiring Sales Recruiting CTO Hire Scale 154

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Building trust can be tough when you’re a new hire in a leadership position. People can change over time, right? Nick: Totally.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

DECEMBER 20, 2023

At the same time – there are only 1,000 Fortune1k companies, right? And hundreds of thousands of downmarket businesses that could get value out of ZoomInfo. We make sure that we can continue to maintain the new business sales motion while we’re doing that to see if we can get to a place where it’s additive.

New CTO 248

New CTO Scale Sales Hiring AWS 248

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 218

Part-Time VPE Technical Cofounder CTO Hire New CTO 218

Mucker Capital

APRIL 6, 2023

Are there types of companies, market segments, industries, or business models where PLG does not make sense? Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. Should they focus on the setup, the onboarding flow, the free user experience?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

CloudGeometry

JULY 8, 2021

When you treat your cloud provider as a fractional colo. When business-critical applications move out of the data center with “lift and shift”. and onboarding new customers. See a useful background talk from their CTO Pini Reznik here ). Bottom-up cost transparency is a key feature of any public cloud platform.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. What number are you trying to move over time?” Excited to be back emceeing.

CTO Coach 120

CTO Coach Sales Hiring Sales Recruiting CTO Hire 120

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

Baremetrics

MARCH 16, 2021

How could they build web infrastructure to onboard the next billion users to the fast approaching Web 3.0? QuikNode wants to see technology transform decentralized applications, smart contracts, decentralized governance, voting systems, and more. When business picked up later that year, the team decided to go full-time and raise money.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

SaaStr

OCTOBER 16, 2020

Paul Rosania: But really more than anything, I think slowing down a little bit, spending a little bit more time writing things down and using long form writing or some equivalent, more thought out and edited way of communicating is actually what’s needed in a time when it’s hard for people to communicate.

CTO Coach 173

CTO Coach Sales Hiring CTO Hire Software Review 173

Andreessen Horowitz

NOVEMBER 28, 2023

Seema: You’ve got about three phases in the business model. So it worked successfully, but it didn’t get to where they wanted to be, which was at the time, I think, 1 to 2% of the gift card market in a year, which, in a payments world, to get people to adopt something that fast is very difficult.

Merchant Services 82

Merchant Services Payment Methods Payments Payment Solutions 82

SaaStr

AUGUST 15, 2020

If everybody’s just doing a little sliver of the work, how do you roll it up into a meaningful business case? I mean, maybe you do, but I don’t know anyone right now with extra money, time, or people, right? They don’t know enough about their client, they don’t understand the business.

Payment Methods 195

Payment Methods Merchant Services Scale Payments 195

Upscope

JANUARY 5, 2020

Those heavy duty email users are signing up for it, tweeting about it and Superhuman now have a waiting list of users to be onboarded. In short, positioning as an SEO company was bad for business. They were winning a lot of SaaS business. How did they get to this positioning? Their best performing clients were SaaS.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. What would your advice be on onboarding those mega?corporates

Technical Advisors 157

Technical Advisors Scale Sales Hiring Sales Recruiting 157

OPEXEngine

NOVEMBER 11, 2020

The Business Case for Customer Health Scoring. At its simplest level, customer health scoring provides you with a systematic, objective view into your customer’s relationship to your business. Your entire business relies on your customer’s success, making this insight incredibly important. How to Score Customer Health.

Startup 91

Startup Scale Systems Review Technical Review 91

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. In this article I’m going to show you: why you should conduct customer interviews; when the best time to conduct customer interviews is; how to do it the right way. Let’s dig in! Types of customer interviews.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Outseta

NOVEMBER 19, 2019

There’s typically direct responsibility for revenue performance, although the marketer’s impact on a business’ bottom line is less cut-and-dry than their counterparts in sales. When you report to yourself, the amount of time you save on reporting and explaining your decision making to others is hugely significant.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. In this article I’m going to show you: why you should conduct customer interviews; when the best time to conduct customer interviews is; how to do it the right way. Let’s dig in! Types of customer interviews.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. This is Dan, CEO of WalkMe, and Wade, CEO of Zapier, and Mallun, Chief Business Officer of RPX, and Craig from Dialpad.

Sales Hiring 255

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255