SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Missed the session?

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. Those teams really need a dashboard, they need an online user experience with a workflow.

Payment Solutions 106

Payment Solutions Payment Methods Payment Services Payments 106

User Pilot

AUGUST 10, 2023

Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

GetUplift

FEBRUARY 14, 2024

While staring at a blank google doc trying to come up with smart and effective copy that will help prospects understand what it is you do — and why they should choose you over someone else — you probably find yourself almost automatically gravitating towards your competitors’ websites. Another reason this happens is the need to reduce risk.

B2B 65

B2B Technical Review Payment Solutions Scale 65

Neil Patel

DECEMBER 2, 2020

Recruiting software generally falls into three defining categories: applicant tracking software, candidate relationship management, and interviewing software. Processing job applications and resumes, keeping track of interviews, and managing job postings can all be done with a simple applicant tracking software. Interviewing Software.

Payment Solutions 91

Payment Solutions Software Review Software Scale 91

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. But as you scale beyond Series A, how can you be sure you’re choosing the right lane?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. It may be done over the phone, Skype, email, web conference…. Outside sales is the sales of products and services through in-person, face-to-face interactions. CRM platforms. And much more.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. OpenView has been tracking growth rates by ARR scale for four years running. This is most visible among publicly traded companies. In order for a $1-2.5M

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. Payments may be imposed annually or quarterly, but the most common charge for a subscription is a per-month option. Snov.io – Upscale your email campaigns Snov.io

Management 95

Management Payment Solutions Scale Payment Methods 95

Sales Hacker

AUGUST 4, 2023

I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup. I was the eighth hire and the first person focused exclusively on scaling the sales side of the business. It deserved a proper storybook ending.

Scale 62

Scale Sales Hiring Sales Payments 62

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 What is the process to do it efficiently? Harry Stebbings.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

ProfitWell

DECEMBER 16, 2019

Some key takeaways include personalizing your outreach, keeping subject lines and emails short, and A/B testing to optimize. Takeaways from @SpeakingSherpa : Personalize your outreach, keep your subject lines and emails short, 26-50 words in an email can create a higher reply rate, A/B test to optimize. December 12, 2019.

Scale 41

Scale Payment Methods Payment Services Payments 41

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Customers become brand advocates. Create a customer success playbook for each stage.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Customers become brand advocates. Create a customer success playbook for each stage.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. We were building websites that “do stuff,” and a lot of our work with tech start-ups was in support of their advertising campaigns. Geoff: What was your familiarity level with Google Adwords at that time?

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. And well, that simplicity theme obviously is so massive and also just doing more in the product when you have that massive scale that you all have at Algolia and New Relic has as well. You can’t just be a nice person that responds to emails.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. Without sales, your startup dies.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. Without sales, your startup dies.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SaaStr

AUGUST 9, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. Eyal Manor. Megan Lueders.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. John Barrows: Passion and work ethic. Everybody was on the same page.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? How much of a role does their brand and reputation play? Below, we’ve shared the full transcript of Harry’s interview with Dave Kellogg. In venture, the brands are hailed, and often tier ones are selected over others. How long do they last?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

MAY 9, 2019

If your payment system works, you’re not going to rip it out. It’s a great way to essentially build a brand as being an innovative tech company that you can then use to sell to larger customers later. Twitch started as an online reality TV show, and if you look at the story, it started in 2006, and by 2012 it was worth $24.

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

FastSpring

MARCH 15, 2021

With active subscribers, recurring payments are sent automatically, giving you predictable cash flow and a steady income stream. Easier to Scale. Send out customer surveys and conduct customer interviews to see if they would be interested in a subscription. Assuming All Countries Manage Recurring Payments the Same Way.

Payment Features 142

Payment Features Payment Services Subscription Payment Solutions 142

Buffer Resources

JUNE 8, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. 💡 To keep up with Lloyd, check out his website , TikTok , LinkedIn , podcast , and subscribe to his newsletter. It's a unique method tailored to his multifaceted career and interests.

Outsourcing Services 88

Outsourcing Services Payments Social Media Payment Methods 88

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 77

Merchant Services Payment Methods Payments Payment Solutions 77

Sales Hacker

MARCH 2, 2020

If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. You will learn why traditional sales methods which were developed for small consumer sales, just won’t work for large sales and why conventional selling methods are doomed to fail in major sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. And you said you kept the pricing on the website? What’s the person you would’ve hired sooner? Nick : Pretty good?

Sales Hiring 226

Sales Hiring Sales Recruiting Scale Payment Methods 226

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. Rob Gonzalez.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

SmartKarrot

MARCH 8, 2022

She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Anita Toth. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). What does Robert mean when he tells founders, “Don’t try to scale”? Nick Mehta.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

Intercom, Inc.

NOVEMBER 23, 2022

For the next decade, he ran ProfitWell as a bootstrapped startup, slowly growing its reach until earlier this year, he sold the company to Paddle , a billing and payments company, in a $200 million deal. Choosing between bootstrapping and raising money is always a personal choice. Now, this isn’t the first we’ve heard of Patrick.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. They don’t have an agenda. Step 2: Define your ideal candidate.

Sales Hiring 152

Sales Hiring Sales Recruiting CTO Hire Scale 152

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. The OEM software is either invisible to the end-user or is branded inside the joint solution.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74