FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Look for existing ecosystems of websites, communities and social presence that exist in that geography around your topic. “So Leave the technical challenges of selling around the world to us.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So I was a product manager managing the investing side of this marketplace.

Payment Solutions 101

Payment Solutions Payment Methods Payment Services Payments 101

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. 1 Focus on creating a brand, not just a company. How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

Neil Patel

DECEMBER 2, 2020

No one wants to invest in tools that aren’t entirely useful to their process. If investing in a robust ATS software will save you money by making less bad hires in the long run, save you time by having instant access to large amounts of data, or let you employ less hiring managers, then the investment is well worth it.

Payment Solutions 91

Payment Solutions Software Review Software Scale 91

Buffer Resources

JUNE 22, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices and advice for other creators. 👀 To keep up with Jahleane, check out her website and follow her on TikTok and LinkedIn. She has since gone on to speak on panels, host workshops, and launch The PostGrad Playbook.

Social Media 99

Social Media Payments Payment Methods Technical Review 99

FastSpring

DECEMBER 11, 2018

For those of you who need some new ideas to boost sales, we just posted some fool-proof tactics to boost online sales here (link to the New Year Deal post). From the first click on a paid-search ad to the final confirmation page after purchase, you need to provide customers with a consistent, branded experience.

Payment Methods 62

Payment Methods Business Underperforming Technical Team Social Media 62

Buffer Resources

MAY 17, 2023

Social media collaboration refers to the strategic partnerships between individuals, brands, or organizations to co-create content and leverage each other's audiences for mutual benefit. In other words, it’s a partnership with another person or company to present a united front and communicate shared values or generate profit.

Social Media 118

Social Media Payments Software Review Technical Review 118

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Upscope

JULY 18, 2021

Product story telling is different to brand story telling We're focusing on product story telling so let's separate out brand vs product story telling. It can also help encourage them to want to support the company itself , if they get invested in your backstory. Does it deliver on the brand promise consistently?”

Payment Methods 52

Payment Methods SaaS Payments SaaS Payment Services 52

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. 10 years of making internet business personal. Listen to the rest of the interview here. What’s the sequence?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Upscope

JULY 18, 2021

Product story telling is different to brand story telling We're focusing on product story telling so let's separate out brand vs product story telling. Definition of brand story telling: ". Definition of brand story telling: ". Does it deliver on the brand promise consistently?” That's what we'll focus on here.

SaaS Payments 52

SaaS Payments Payment Methods SaaS Customer Support 52

Sales Hacker

AUGUST 4, 2023

This is when startups were for nerds, and Ivy League grads were still going straight into investment banking instead of SaaS sales. I was the eighth hire and the first person focused exclusively on scaling the sales side of the business. New sales tech was finally getting investment. In college, I started two companies.

Scale 62

Scale Sales Hiring Sales Payments 62

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Customers expand their usage of your product and invest in upsells.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Customers expand their usage of your product and invest in upsells.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. We were building websites that “do stuff,” and a lot of our work with tech start-ups was in support of their advertising campaigns. Geoff: What was your familiarity level with Google Adwords at that time?

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. Nick Mehta: So let’s dive into the future.

Payment Methods 200

Payment Methods Merchant Services Scale Payments 200

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. Without sales, your startup dies.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Intercom, Inc.

APRIL 22, 2021

And Digg is an iconic brand, really amazing products in its time. ” I talked to a staff designer, reached out, and actually staff.design is a website with interviews with staff designers, and it’s like, what is a staff designer? Another good example is from my own personal experience at my last job at Stripe.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. So if we start on the first type of SaaS businesses that sell to SMBs and often one to five person teams, and they likely will always sell to those types of teams. What is the process to do it efficiently?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Setup Pricing model and payment gateways.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

GetUplift

DECEMBER 12, 2021

Emotional marketing isn’t a strategy only elite brands like Lego can use. This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. Without sales, your startup dies.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SaaStr

AUGUST 9, 2019

Why is it so crucial to invest in enablement in the early days? Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. * What have been the dramatic changes that have happened in sales over the last few years? Eyal Manor.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

JULY 8, 2020

What Nobody Tells You About Seed Investing with SaaStr CEO Jason Lemkin and Cowboy Ventures Founder and Partner Aileen Lee. I think it gives us a perspective that maybe we don’t get in some other places, in addition to many great investments over the years. Personally, our team has been holding back a little bit.

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? How much of a role does their brand and reputation play? How to use Culture as the lever to maximize the ROI that you get out of the biggest investment your business will ever make. Does brand play the same role in PE? How long do they last?

Sales Hiring 142

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 142

SaaStr

MAY 9, 2019

What ends up happening is, they think these investors are so smart, and they think these investors, because they like and want to invest in their company, their company must be amazing and it’s going to go on to become the next big thing. If your payment system works, you’re not going to rip it out.

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

Intercom, Inc.

NOVEMBER 25, 2021

For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. If you tell your audience I wrote a great book, that sounds a lot better than me saying I wrote a great book, but yet that’s what brands do every single day. Come drive our car, come to our store.’

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Buffer Resources

JUNE 8, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. 💡 To keep up with Lloyd, check out his website , TikTok , LinkedIn , podcast , and subscribe to his newsletter. It's a unique method tailored to his multifaceted career and interests.

Outsourcing Services 90

Outsourcing Services Payments Social Media Payment Methods 90

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. And you said you kept the pricing on the website? What’s the person you would’ve hired sooner? Nick : Pretty good?

Sales Hiring 238

Sales Hiring Sales Recruiting Scale Payment Methods 238

Sales Hacker

MARCH 2, 2020

If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. You will learn why traditional sales methods which were developed for small consumer sales, just won’t work for large sales and why conventional selling methods are doomed to fail in major sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 76

Merchant Services Payment Methods Payments Payment Solutions 76

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. Rob Gonzalez.

SaaS Payments 260

SaaS Payments Scale Payment Services Payment Solutions 260

User Pilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Personalize customer communications based on user expectations. Consistent branding. Channel-specific strategies.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105