Point Nine Land

APRIL 9, 2021

A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. To add to that, they’ve also added a shipping/logistics component to their businesses as well as a data offering to help brands better understand their own performance relative to the market.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Of course, our team is involved to an extent, and we have an external part-time moderator for support. SaaS Community Marketing: 11 stories from software companies. Volume of overall engagement.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

APRIL 16, 2019

Going above and beyond, being thoughtful and we try to say, how do we infuse Southern hospitality into our brand and make that a differentiator rather than being stressed about the fact that there are some negatives of being where we are. We ended up signing that contract in the uber back to the airport on the way home.

CTO Hire 152

CTO Hire Travel Underperforming Technical Team CTO Coach 152

SmartKarrot

AUGUST 16, 2022

In QBR meetings, you can notice any signs of distrust in the brand. Customers choose a product with one goal, and this goal evolves over time. These annual executive business meetings are a wonderful time to discuss contracts. Whatever suits the customer would be the right time. Keep goals on track.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

SaaStr

SEPTEMBER 18, 2020

Immediately told them to hire 50 reps in a different city, in a different city, and they did. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR.

Sales Hiring 241

Sales Hiring CTO Hire Scale Investment 241

Mucker Capital

APRIL 6, 2023

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. If you're generating something that's brand new, like a brand new category, nobody understands about it. That is a natural hurdle for PLG motion. So those are things to think about.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Intercom, Inc.

JULY 21, 2022

If you have a brand or advertising campaign and you’re working with an external agency, how do you not need to change the workflows that you do internally for that external partnership? And so we hired somebody who had a lot of experience and could recommend ways to build the team. Rachel Hepworth: Exactly.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

ProfitWell

JANUARY 2, 2020

Because the contracts are typically much higher in these sales agreements, B2B subscriptions often require a much longer sales process before your customer will consider making a purchase. Contract length. The length of a contract defines how often subscription payments recur. B2C contract length. B2B contract length.

B2C 52

B2C Subscription Payment Features Payments 52

OPEXEngine

NOVEMBER 11, 2020

Accurately forecast revenue retention and expansion. In HubSpot’s case, we eventually hired a world-class data science team, but our scoring only improved by a few points,” notes Redbord. You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. Do you have a retention issue?

Startup 91

Startup Scale Systems Review Technical Review 91

OpenView Labs

JULY 2, 2020

In this brand-new report, we finally answer the question “Freemium or free trial?” Time and time again SaaS companies are promising customers that they will save hundreds of thousands of dollars, but their pricing strategies are only capturing a tiny fraction of that savings. Tips on Enterprise Pricing.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

NOVEMBER 21, 2019

So one qualitative is when the customers love the product and the metrics for measure the love is phenomenal engagement, great retention, let them expand dynamics into the customers, growth led by expansion MRR more than the new business MRR, and ideally negative share. That’s also retention and upsell.

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

SaaStr

MAY 2, 2019

That means lots and lots of hiring and I don’t want to say firing, we did fire anyone, but people get reshuffled, you know? We just stayed the course, but we did and do have a recurrent revenue model, we had predictable revenues, we weren’t maybe hiring as fast as we would have otherwise, but we never had to lay off. We did not.

Scale 139

Scale Business Sales Hiring CTO Hire 139

SaaStr

AUGUST 22, 2020

And so, when thinking about yesterday’s workplace, which is really important to touch on before we get into the future workplace, you have built workplaces for some of the most iconic brands in the world; Pinterest, Zynga, Tesla, what has been your experience? This will be a really strong indicator of retention and recruiting.

Sales Recruiting 144

Sales Recruiting Cloud CTO Hire Scale 144