SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. This episode is sponsored by Linode. This episode is sponsored by Guideline.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. How do companies go through this journey?

Cloud 172

Cloud Scale Trends Machine Learning 172

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The Problem In January of 2020, we realized that one of the major problems holding back our company was a customer churn rate of 19%. The benchmark customer churn for SaaS for SMBs is 5%. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. Only a handful of metrics really matter.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ProfitWell

JANUARY 6, 2020

Why product-market fit can determine your business’s success. Companies that have been successful in finding it are able to be more efficient with their growth resources and acquisition dollars. You developed your product for a reason—likely you saw something missing in the SaaS universe and sought to fix that. Churn rates.

Product Marketing 52

Product Marketing Underperforming Technical Team Marketing Advertising 52

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. We certainly are in a downturn in some segments. Probably a good thing to talk about.

Scale 196

Scale SaaS Payments Scaling SaaS 196

SaaStr

AUGUST 19, 2022

But maybe in SaaS and B2B things are pretty good. This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business.

Scale 219

Scale Sales Hiring Scaling VP of Engineering 219

SaaStr

MAY 14, 2023

As we gear up for SaaStr Europa 2023 in London on 6-7 June and SaaStr Annual 2023 in the SF Bay Area on 6-7 September , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. What we’ve talked about is 20 percent, and companies growing 20 percent.

Sales Hiring 243

Sales Hiring Sales Recruiting Scale Payment Methods 243

SaaStr

JULY 16, 2019

Join Rene Yang Stewart, Co-Head and Principal, Vista Equity Partners, and Monica Enand, Founder and CEO, Zapproved, as they discuss growing a company from product market fit to scale. Hear perspectives from both the investor and founder as the company scaled. It is an identity as a service company, actually in Bellevue.

Scale 134

Scale Product Marketing Scaling Marketing 134

Sales Hacker

MARCH 2, 2020

Selling to Big Companies. Blueprints for a SaaS Sales Organization. As a lifelong learner, I turn to books whenever I want to expand my thinking or improve my performance. And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Eat Their Lunch.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

User Pilot

MAY 12, 2024

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Set up your metrics to measure growth and retention.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

Intercom, Inc.

MAY 24, 2018

But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions. Why does Matt see free products as a tool for growth ? Short on time? Matt: Correct.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. It’s an SMB SaaS company in the healthcare technology vertical. So you might be wondering who am I and why am I up here talking about sales culture? Want to see more content like this?

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale Sales 261

SaaStr

MAY 27, 2020

That’s 15 times larger than during the Great Recession. It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference. FULL TRANSCRIPT BELOW.

Technical Review 204

Technical Review Payment Services Payment Methods Development Team Review 204

SaaStr

FEBRUARY 21, 2020

309: David Skok is a General Partner @ Matrix Partners, the firm with a portfolio including the likes of Hubspot, ZenDesk, Quora, CloudBees and more incredible companies. As for David, he started his first company in 1977 aged just 22. Since then David has founded a total of four separate companies and performed one turn-around.

Scale 199

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 199

Intercom, Inc.

NOVEMBER 30, 2022

Why talk about reacceleration? Companies were raising at genuinely 500x ARR. If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Because my God it’s been a mess of a year for our industry.

Engineering 151

Engineering Scale Business Sales Hiring 151

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So a lot of lessons that can be taken from there as well. Adnan Chaudhry: Thanks, Matt.

Sales Hiring 168

Sales Hiring Scale SaaS Payments Payment Services 168

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! Why Would You Sell? Table of Contents.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

User Pilot

NOVEMBER 27, 2023

Looking for a good SaaS analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for SaaS analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap!

Software Review 52

Software Review Technical Review SaaS Scale 52

User Pilot

OCTOBER 30, 2023

Looking for a good SaaS reporting tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap! Let’s dive in!

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

OPEXEngine

DECEMBER 3, 2019

THE BIGGER YOUR SAAS COMPANY IS, THE LARGER THE SIZE OF YOUR SUBSCRIPTION BASE. AND THE LARGER THE SUBSCRIPTION BASE, THE MORE DETRIMENTAL CHURN BECOMES. As your subscriber base grows larger, the loss of revenue caused by even a low churn rate will begin to compound. now costs the company $64k a month in revenue.

Churn 40

Churn Software Review Systems Review Subscription 40

Baremetrics

DECEMBER 18, 2019

Why are customers canceling? Companies that struggled to find growth (and thus couldn’t acquire or retain enough customers) almost always had less than 40% of users respond “Very disappointed,” whereas companies with strong traction (i.e. Ideally, both metrics should be in the single digits, if not below 5%.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

JUNE 27, 2023

Struggling to decide between LouAssist, HelpScout, and Userpilot? We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. Userpilot is a powerful product adoption and user onboarding platform.

Software Review 52

Software Review SaaS Onboarding Pricing 52

ProfitWell

JULY 15, 2019

Praised as the fuel for r apid growth of companies such as Dropbox, Spotify, and Evernote, and lambasted as the reason smaller companies went bankrupt, freemium has piqued the interest of developers and CEOs who hope to get as many people possible hooked on their products as possible. Freemium in its infancy: 1982-2000.

Pricing 41

Pricing Business Model Cloud Venture Capital 41

SaaStr

JULY 29, 2020

Michelle started the company during an economic downturn in 2009. I do want to say that there are a lot of companies that actually started kind of with us, that class of companies and many of them have turned into big great companies today. And today we’re about a six, $7 billion market cap company.

Sales Hiring 178

Sales Hiring Outsourcing Services Scale Sales Recruiting 178

Intercom, Inc.

AUGUST 25, 2020

Typically on this podcast we’ve focussed on how the product org is structured in a contained way but just as “no person is an island” – no discipline can operate in a vacuum once the company starts to scale. The left hand needs to know what the right hand is doing. This is the age-old product-meets-marketing challenge.

Marketing 238

Marketing Scale Software Review Systems Review 238