User Pilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

Acquisition 98

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User Pilot

MAY 3, 2023

To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Pendo analytics enables you to track user engagement with onboarding guides as well as their impact on the product and business goals. Pendo onboarding relies on UX patterns called Guides. Pendo Guide analytics.

Software Review 98

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User Pilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. What is customer behavior analytics?

Customer Lifetime Value 98

Customer Lifetime Value Software Review Retention Churn 98

User Pilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. Second, you’ll learn the best tools to use for behavioral analytics. So let’s jump straight to the article to uncover product growth insights with the help of behavioral analytics.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

JUNE 19, 2023

If you’re a more casual user, a free tool like Google Analytics might be sufficient. Recently, “user flows” have become an increasingly popular concept in the SaaS world. Here’s an example of what a signup user flow might look like for a SaaS product: Users visit the website and land on the signup landing page.

Onboarding 98

Onboarding User Experience Churn Engagement 98

User Pilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. We also look at various tools that can help you harness the power of analytics to drive your product growth. What is product data analytics?

Data 88

Data User Experience Churn Retention 88

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. UX designers – to analyze user engagement patterns and optimize UX. Let’s get right to it!

Underperforming Technical Team 97

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User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We finish with an overview of product analytics tools that your team can benefit from. We finish with an overview of product analytics tools that your team can benefit from. What is product analytics?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Appcues comes second-next, with really nice UX and UI. Pendo offers very robust analytics, but it comes at a high price. Same with SaaS user onboarding tools. It also doesn’t offer a resource center.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. What is churn analytics? Let’s begin!

Churn 98

Churn Retention Subscription Payment Features 98

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

OCTOBER 18, 2022

Google Analytics — to monitor key acquisition and behavioral metrics. For example, you might detect flaws in the UX design that compromise the user journey, customer engagement, and customer satisfaction. Ultimately, it helps UX designers and product managers understand user behavior and eliminate unnecessary steps in the user path.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

MARCH 16, 2023

Userpilot enables you to create multiple no-code onboarding UX patterns , segment users, and track product and behavior analytics. How much does SaaS customer onboarding cost? UX designer: Designers bring a product experience to life with prototypes, high-spec designs, and flows that’ll delight your users.

Onboarding 98

Onboarding SaaS Engineering Pricing 98

User Pilot

JUNE 19, 2023

Cohort retention analysis combined with feature usage analytics is also used to assess the impact of new features on user retention. Amplitude and Google Analytics both support retention analysis functionality but offer no features to act on the insights. Next, use your product analytics to compare their engagement patterns.

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. In this guide, we’re going to show you how to use data analytics to improve the customer experience! What is data analytics for customer experience?

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Software 93

Software Management User Experience Metrics 93

User Pilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! What are closed-loop analytics? The key is to share data between the teams anyway.

Data 98

Data SaaS Sales Funnel Acquisition 98

User Pilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions. Adobe Analytics offers similar functionality but no free plans.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

MAY 17, 2023

User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. User experience (UX) is based on specific user interactions inside the product. It’s made up of the UX and the emotional and perceptual responses that it produces. Let’s dive in! However, they differ in scope.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

JULY 18, 2023

Product analytics software provides objective insights into user behavior and product performance. Book the Userpilot demo to see how its feedback, analytics , and engagement features can support your product growth. Customization – so that you can set it up for the unique requirements of your SaaS operation.

Software Review 98

Software Review Software Management Azure 98

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

AUGUST 10, 2023

For example, from the image below, you can see customer support is a common concern among detractors, while promoters mentioned UI/UX as their favorite aspect of the product. Get insights into survey analytics Apart from response tagging, you can perform in-depth analysis to see how your surveys are performing (e.g.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. User trust in UX refers to the feeling of security and satisfaction users experience when using your product.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

Retention 98

Retention Machine Learning Artificial Intelligence Trends 98

User Pilot

FEBRUARY 3, 2023

Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Take a look at your product analytics to see how current customers are using the product – are they using certain features more or less? How do you collect product usage data ?

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Use data analytics to track and improve product adoption , analyze customer behavior to make product improvements, and predict and prevent churn.

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

JUNE 12, 2023

Understand user behavior with Userpilot’s analytics capabilities. #3 4 – Analyze the user onboarding experience to remove friction and measure user success Product analytics can help you work out exactly the bits of your user onboarding process that create friction and frustrate your users. Flexible UI patterns.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. You should use product analytics to keep up with the changing customer demands. Let’s start!

Trends 98

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User Pilot

JANUARY 31, 2023

Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). So, how do you build an activation funnel in your own SaaS business? Define your user persona No product manager or SaaS owner can do their job effectively without a solid understanding of their target audience.

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

MARCH 11, 2022

In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. User behavior analytics (UBA) involves collecting, grouping, and analyzing users’ behavior data to make decisions that enhance your overall UX. What is user behavior analytics?

Data 98

Data SaaS User Experience Metrics 98

User Pilot

SEPTEMBER 10, 2022

We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. UX surveys help you rack up your customers' feedback about their experience with your app using an in-app feedback survey. Asking UX survey questions requires you to know what you wish to achieve with them.

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98