Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Personalizing dashboard interfaces. Why Optimizing Your SaaS Onboarding Matters.

Onboarding 94

Onboarding Technical Review Software Review Scale 94

User Pilot

JANUARY 17, 2023

If your SaaS offers a demo or a free trial, value realization can be the decisive moment when a user decides to convert into a paying customer. An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. The reason is simple.

Software Review 98

Software Review Technical Review Technical Advisors SaaS 98

User Pilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. How to build an Interactive Product Walkthrough for your SaaS company What not to do in a Product Walkthrough Best Product Walkthrough Examples Conclusion. Be SaaS-y, not bossy. What is a Product Walkthrough?

Social Media 98

Social Media SaaS Onboarding User Experience 98

Totango

OCTOBER 23, 2020

Activation Rate: One of the most important metrics for software as a service (SaaS) providers, this KPI measures how actively customers are using your products after purchase. Regularly checking reports and dashboards will keep you updated on the status of key KPIs and whether objectives are being met.

Onboarding 71

Onboarding Underperforming Technical Team Scale Systems Review 71

Totango

SEPTEMBER 15, 2022

Customer Success Dashboard Metrics: Nine Top KPIs You Need to Monitor. A customer success dashboard provides a powerful tool for tracking key performance indicators (KPIs) and ensuring that your clients are experiencing satisfying outcomes. What is a Customer Success Dashboard? Sharing KPI data with your team.

Customer Success 94

Customer Success Metrics Churn Forecasting 94

ChurnZero

JUNE 28, 2019

The same can be said when it comes to the complex nature of many B2B SaaS products. Customer retention is becoming a top-of-mind KPI in boardrooms around the world, and even the smallest errors can have profound impact on your bottom line. Blog Author: Alex Weihmann. Feeling nostalgic? Subscribe to the Fighting Churn newsletter.

Customer Success 49

Customer Success Churn Entertainment B2C 49

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Customer Success 104

Customer Success SaaS Technical Review B2C 104

User Pilot

OCTOBER 3, 2023

Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights. This KPI offers insights into the initial phase of customer interactions and the visibility of your presence to customers.

Customer Lifetime Value 105

Customer Lifetime Value Social Media Software Review Systems Review 105

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? SaaS Customer Success Tool.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

SmartKarrot

OCTOBER 21, 2020

This blog goes on to tell you about 8 such practices to incorporate if you are aiming to build a perfect customer success culture. Align KPIs and Targets across teams . When you team up, ask the following: What are the most important KPIs for each of the teams? Let these strategies speak for themselves, dive right in: .

Customer Success 10

Customer Success Churn Retention Strategy 10

Totango

MARCH 23, 2021

A customer journey analysis helps you improve SaaS client experience and increase retention by optimizing the steps customers take in their relationship with your product and brand. With your data collected and your journey map correlated with KPI goals, you can bring your KPI targets and data together, applying your data to your map.

Scale 88

Scale Technical Review Systems Review Onboarding 88

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. In a SaaS context, CS platforms achieve this by providing functionality such as: Defining key performance indicators to measure customer success. Tracking customer progress toward KPI goals.

Customer Success 91

Customer Success Forecasting Data Analysis Retention 91

User Pilot

JANUARY 15, 2021

The Best Product Analytics Tools for SaaS. Why you need dashboards for cohort analysis , funnel analysis and feature adoption. This blog from Semetic has a nice illustration of this point: Source: mixpanel.com. Check out this blog on getting the best out of user feedback to find out more. But look out for vanity metrics

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

User Pilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. Feature and event audit via Userpilot dashboard.

Software Review 98

Software Review Onboarding Metrics Churn 98

Unbounce

JUNE 16, 2020

I think channel distribution is one of the most promising and untapped acquisition channels for SaaS?—?especially especially for SMB SaaS startups. Today, small and medium SaaS businesses are discovering the power of using partners to help sell their products. Why should I build a partner program for my SaaS business?

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Chart Mogul

JANUARY 8, 2020

In the early stages of a SaaS company, when hiring sales reps is not an option, growing "organically" is key to achieving traction. As you become more familiar with these dashboards, you’ll be able to identify opportunities for personalization. But that type of growth can often be elusive. 4: Monitor user behavior metrics.

Sales Hiring 103

Sales Hiring Sales Acquisition Retention 103

Totango

SEPTEMBER 9, 2022

An update of goals, strategies, and KPIs to plan for future improvements. For SaaS B2B clients, QBR meetings tend to focus on assessing value as measured by KPI performance benchmarks. Generate a report summarizing KPIs benchmarks from the last QBR and progress toward them. An analysis of factors influencing performance.

Technical Review 19

Technical Review Software Review Benchmarks Customer Success 19

FastSpring

JANUARY 8, 2019

A blog is an online log of content relevant to your market. The term blog is a combination of “web” and “log.” A blog should be included on your ecommerce site. Most ecommerce platforms have a built-in blogging function, so you can attract both traffic and links to your store. Dashboard. Bounce rate. Shopping cart.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

Chart Mogul

JANUARY 8, 2020

In the early stages of a SaaS company, when hiring sales reps is not an option, growing "organically" is key to achieving traction. As you become more familiar with these dashboards, you’ll be able to identify opportunities for personalization. But that type of growth can often be elusive. 4: Monitor user behavior metrics.

Sales Hiring 52

Sales Hiring Sales Acquisition Retention 52

Chart Mogul

MAY 4, 2018

Vestwell deployed a prominent large-screen dashboard in its office. Because Vestwell is a hybrid of SaaS mixed with other components, it’s easiest to align the company around “assets under management” as a metric. In SaaS, certainly ARR, MRR, churn and expansion are the most important. sprint progress).

Underperforming Technical Team 40

Underperforming Technical Team Churn Systems Review Engineering 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40