User Pilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value.

Strategy 91

Strategy SaaS Customer Lifetime Value Education 91

User Pilot

NOVEMBER 22, 2023

Looking for more information on conversion rate optimization best practices for improving customer retention ? TL;DR Conversion rate optimization is the implementation of strategies for users to complete desired actions. Use FOMO to increase conversions. What is conversion rate optimization and why does it matter?

SaaS 92

SaaS Retention User Experience Pricing 92

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 94

Retention Social Media Customer Lifetime Value Churn 94

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. The most common reasons behind high churn rates are: Bad product-customer fit.

Churn 79

Churn Payments SaaS Payments Payment Solutions 79

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. What Is Customer Renewal Rate? And poor renewal rates are the result of a variety of issues, ranging from poor pricing strategy to poor user experience.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Introduce interactive walkthroughs and adoption tooltips to increase engagement.

SaaS Payments 77

SaaS Payments Management Customer Lifetime Value SaaS 77

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 80

Social Media Data SaaS Scale 80

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. But how do you track and analyze end-user behavior? Book a demo now to get started.

User Experience 95

User Experience Engagement Trends Churn 95

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! Implementing data analytics can increase engagement, reduce friction , aid personalization, and improve marketing efficiency.

Data 90

Data Customer Lifetime Value Retention Churn 90

User Pilot

MARCH 31, 2023

It is absolutely critical for any product manager to have a strong grasp on the meaning of retention rate. Being able to calculate retention rate, analyze what it means, understand the impact on customer loyalty, and figure out ways to improve customer retention are all vital skills to master. Ready to get started?

Retention 85

Retention SaaS Onboarding Churn 85

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. While people might not remember exactly what you said, they’ll always remember how you made them feel. Some of us sped up.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Churn 79

Churn SaaS Payments Payment Solutions Payments 79

SaaStr

MARCH 7, 2023

Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.

Outsourcing Services 169

Outsourcing Services Scaling Venture Capital Forecasting 169

SaaStr

APRIL 30, 2022

But when entrepreneurs launch a SaaS business, it’s often quite hard to know how they’re doing. But when entrepreneurs launch a SaaS business, it’s often quite hard to know how they’re doing. They’re kind of coming to us stripe as a SaaS business, wondering how good am I doing? MRR, obviously.

SaaS Payments 241

SaaS Payments Metrics Payment Methods Scale 241

SaaStr

JANUARY 14, 2021

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. .

Churn 188

Churn Customer Success Subscription Payment Features 188

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 87

Retention Strategy Marketing SaaS 87

User Pilot

JUNE 28, 2023

You need to prove that you’re making a difference and that metrics like customer retention are improving. Investing in customer experience can help increase customer retention , lifetime value, build customer loyalty , and improve revenue growth. Test your hypotheses to see if you were right or wrong.

Customer Lifetime Value 81

Customer Lifetime Value Software Review Scale Retention 81

User Pilot

MARCH 15, 2024

How to conduct user data analysis? By understanding how users behave inside the product and their goals and problems, you can reduce time to value. This improves customer satisfaction and retention. To find out more about Userpilot analytics and how to use them to promote a data culture in your SaaS, book the demo!

Data 79

Data Data Analysis SaaS Software Review 79

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Retention 72

Retention Strategy Management Churn 72

User Pilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Three of the best customer retention software to use. Three of the best customer retention software to use.

Retention 88

Retention Customer Lifetime Value SaaS Scale 88

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 91

Retention Automotive SaaS Customer Lifetime Value 91

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. Ready to get started? Let’s go!

Engagement 90

Engagement Metrics Strategy Churn 90

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. The growth metrics you should be tracking.

Acquisition 89

Acquisition Retention Churn Metrics 89

User Pilot

MAY 29, 2023

But how can you keep the customer attrition rate at a healthy level? So it is crucial to retain long-term customers and increase renewal rates. Let’s see how you can calculate the customer attrition rate and the strategies you can use to reduce it. What is customer attrition?

SaaS 62

SaaS Churn Onboarding Retention 62

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. If you want to see how, book the demo! Let’s get right to it!

Retention 78

Retention Social Media Customer Lifetime Value Acquisition 78

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

DECEMBER 9, 2021

What is Net Revenue Retention? And should you care about improving this retention metric? In this article, we’ll take an in-depth look at what Net Revenue Retention is, why it matters and the multiple approaches you can take to improve it. What is Net Revenue Retention (NRR)? From these 100 customers, 30 churn.

Retention 89

Retention Revenue Software Review SaaS 89

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments. It is easier to plan and manage finances effectively when there is stability.

SaaS Payments 82

SaaS Payments Payment Services Payments Payment Solutions 82

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 92

Churn Underperforming Technical Team SaaS Payments Payment Solutions 92

Sales Hacker

MARCH 8, 2024

Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. ELG strategies can increase revenue: Forrester reports that mature partner programs generate revenue for companies at 2x the rate of low maturity partner programs.

Scale 94

Scale AI Search Social Media AI 94

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service.

Underperforming Technical Team 92

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 92

User Pilot

JULY 24, 2023

In this guide, we’re going to highlight the nuances of SaaS marketing, walk you through its various components, and teach you how to create effective SaaS marketing strategies! TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value.

SaaS Payments 66

SaaS Payments Marketing Payment Solutions SaaS 66

Blulogix

JANUARY 6, 2024

Let’s explore why a robust subscription billing platform is essential and how it can make a difference for your organization. By optimizing your billing processes and reducing revenue leakage, you can boost your bottom line without necessarily increasing expenses. Benefit: Improved billing accuracy and reduced disputes.

Payments 52

Payments Subscription Payment Features SaaS Payments 52

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This is the main question we explore in the article.

Social Media 79

Social Media Sales Funnel Acquisition Retention 79