Remove arr-vs-acv
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Fake Multi-Product vs. Real Multi-Product

SaaStr

Sometimes by as early as $20m ARR, sometimes by as late at $200m ARR, or later. An add-on can drive up the ACV of your customer, and that’s important to scale. The post Fake Multi-Product vs. Real Multi-Product appeared first on SaaStr. But net net, the average public SaaS compay has 35,000 customers.

Scale 311
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5 Interesting Learnings from Freshworks at $400,000,000 in ARR

SaaStr

Started 10 years ago as “Freshdesk” and a low-end / SMB helpdesk to rival Zendesk, Freshworks has since expanded its product footprint across IT management (Freshservice) and CRM (Freshsales) to a stunnning 49% growth rate at $350m in ARR. Note, as I type this Freshworks is probably at about $380m in ARR. NRR of 118%.

Scale 359
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5 Interesting Learnings from HubSpot at $2 Billion in ARR

SaaStr

Well, HubSpot has now passed a stunning $2 Billion in ARR, growing 30% in constant currency. Let’s take a look at the latest 5 Interesting Learnings at $2,000,000,000 in ARR: #1. HubSpot has managed to continue impressive growth (30% at $2B ARR) while still getting radically more efficient than 12 months ago. They did it.

Scale 277
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The Average Public SaaS Company has 35,000 Customers

SaaStr

The numbers make intuitive sense, but it’s helpful to see them broken about above for top SaaS and Cloud companies at < $2B ARR: The average public SaaS company has ~36,000 customers. It’s a bit more than 1,500 for true enterprise SaaS companies ($100k+ ACV). That goes up to 85,000 if sell small deals, < $10k.

SaaS 305
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5 Interesting Learnings from HubSpot as It Approaches $1 Billion in ARR

SaaStr

5 Interesting Learnings from Slack at $700m in ARR. Especially as they gear up to cross $1 billion in ARR in 2020. With a $10k ACV. It took Hubspot 6 years to get to $50m ARR — pretty fast right there. But then it went from $50m to $250m ARR in just the 4 years following. Growth is 30%+ at almost $1b ARR.

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5 Interesting Learnings from Sprout Social at $180,000,000 in ARR

SaaStr

at a $180m ARR, growing 34% a year. 13% Annual Customer Growth with 110% NRR Yields 32% ARR Growth. This is a great chart illustrating how ARR growth exceeds customer growth typically in SaaS with 110%+ NRR. Were somewhat slow to aggressively grow their $10k+ ACV customers — until approached $75m ARR.

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Dear SaaStr: How Many SaaS Companies Have 1 Million Customers?

SaaStr

And customer count varies a lot based on pricing / ACV: Dropbox may have the most customers of any SaaS company — 15m+ at $2B in ARR. Squarespace is at $700m ARR and has 3.7m “unique subscriptions” although it’s unclear how many unique customers that is. Zoom has about 500,000 customers at $4B in ARR. More here.

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