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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? The cupcake approach to building bots.

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Why homegrown tools won’t cut it for scaling customer success programs

Totango

Whether it’s opening a bank account from the comfort of your couch, navigating an unfamiliar city, or building new relationships, we’re increasingly turning to technology to solve challenges in our personal lives. All these factors put the brakes on CS digital transformation and scale-up growth. Breaking free from in-house solutions.

Scale 89
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Five Predictions for 2022

Tom Tunguz

Large software companies accelerated growth this year, despite their scale reinforcing the notion that users write data into systems but rarely delete it. GTP-3 and BERT are massive machine learning systems called neural nets. Blockchain technologies become mainstream driven by the adoption of national reserve banks.

Scale 267
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Everything You Need To Know about Merchant Processing and How To Choose the Right Solution for Your Needs

Stax

TL;DR Merchant processing ensures that all entities, such as the issuing bank, the acquiring bank, and the card company, work cohesively to facilitate payments between a customer and a business. This account temporarily holds the transaction funds until the bank verifies the payment.

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What Is FinOps and How Can It Help Businesses Scale Their Financial Processes

Baremetrics

FinOps, which stands for Financial Operations, combines the latest technologies and methods to help businesses scale their financial processes adequately and efficiently. Some EDI systems lend themselves more to rapid scaling, for example. One of the major advantages of the cloud is its scalability. Image source 3.

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Intercom on Product: How ChatGPT changed everything

Intercom, Inc.

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. He told us things were starting to scale. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT.

ChatGPT 279
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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 150