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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 152
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SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 116
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The Secrets to Building a World-Class, $2.3 Billion Inside Sales Team (Video + Transcript)

SaaStr

sales team. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. We have team selling here that extends beyond the sales team.

Scale 219
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My First 16: Competing in a Crowd of Incumbents with Mercury’s Immad Akhund

Andreessen Horowitz

When I first started in 2006, everything was really bad. Every one of these categories had had a really strong product, but banking was still exactly as they had been forever. Every one of these categories had had a really strong product, but banking was still exactly as they had been forever. So we slightly simplified it.

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Lean UX author Jeff Gothelf on why design must have a seat at the table

Intercom, Inc.

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

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How to Choose SaaS Billing Software

Baremetrics

Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business. When a payment comes in, it should decrease.

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Lessons From a Second-Time Founder: How Brex Went From 0 – $1B in Under 2 Years (Video + Transcript)

SaaStr

So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. ” We all have all these banks, and they’re a pain to deal with. It’s like, okay, that has to be inefficient.