Remove B2C Remove Engagement Remove SMB
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The State of SaaS Marketing in 2022: Mutiny & SaaStr CMO Panel (Pod 575)

SaaStr

Koehler emphasized the similarity in pain points across multiple customer segments: “It doesn’t matter if you’re an SMB…or a large enterprise: You’re trying to figure out, ‘How do I create a better customer experience? How do I engage my customers? Varni weighed in from a different market perspective, particularly B2C.

B2C 283
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Don’t Fear Business Process Change. It’s (Usually) a Good Thing.

SaaStr

A while back I was having a discussion, not quite a debate, but a discourse with an extremely smart VC — far smarter than me — who was relatively new to SaaS, having spent more time in B2C. Like a lot of folks tip-toeing from B2C to SaaS, his first stop was in freemium. Most SMB SaaS apps are really ERP 2.0

Business 284
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Big Companies Don’t Churn. They Quit You.

SaaStr

“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Churn is a good term for your SMB and freemium customers. Doing this once a month in a structured fashion can radically improve engagement across the team in solving customer problems.

Churn 362
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Building a Global SaaS Empire: 5 Bets That Paid Off with Freshworks Founder & CEO Girish Mathrubootham

SaaStr

They released many more products, with Freddy AI in 2018 and, as of last month, launched the Freshworks Customer Service Suite, which is an omni-channel for B2C to engage with customers on Instagram and other places. The average SMB customer would buy 4-5 seats of Freshdesk. Inbound isn’t just about SMB customers.

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How Community-Led Growth Drives Product-Led Growth with Notion’s CRO (Video and Transcript)

SaaStr

Don’t write rules as to how the community should engage, make it as fluid as possible. It has truly been beautiful to see how our customer success team engages so fluidly with the champions in each of these companies and the consultants that are out there really helping us advocate and to create value for the product.

B2C 301
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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. Understanding our most and least engaged customers at a granular level. This final assumption in particular was no longer true or useful.

Business 184
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PODCAST 53: Transitioning to Move Upmarket from SMB to Enterprise w/ David Katz

Sales Hacker

He also gives us a framework for how to move upmarket, and the requirements for taking a company from the SMB space all the way to the enterprise. Strategies for moving upmarket, and how to transition from SMB to enterprise. Strategies for moving upmarket, and how to transition from SMB to enterprise. What You’ll Learn.

SMB 66