Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. So SaaS affiliate marketing partners have a huge audience to convince and convert. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Aaron Beashel

OCTOBER 31, 2016

Alex co-founded the well-known SaaS company Desk.com before selling it to Salesforce and becoming the VP of Service Cloud (their second largest business unit, behind Sales Cloud). It was game-changing for the company, and for each team that implemented it. How to create a V2MOM framework for your company or team.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

OpenView Labs

FEBRUARY 5, 2021

For the longest time, B2B SaaS companies have failed to put much thought into their mobile experience because: People don’t work on mobile. The bulk of mobile traffic comes from developing nations (read: low budget). Even the biggest SaaS market, the U.S., Image: Calendly’s mobile onboarding flow.

Mobile 52

Mobile B2B Scale SaaS 52

CustomerSuccessBox

APRIL 7, 2022

And, of course, in remote customer onboarding! Read on to know how remote customer onboarding can do so many things that you never thought could have been possible! Mr. Puneet Kataria shares his experience and observation on how customer success teams can be agile in the Customer Success Vodcast hosted by tl;dv!

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 110

Underperforming Technical Team Sales SaaS Forecasting 110

User Pilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona? Why is creating personas important?

Underperforming Technical Team 97

Underperforming Technical Team Software Review SaaS Interviewing 97

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. In fact, many public SaaS companies have yet to turn a profit. This is the third post in a series that explores the importance of SaaS customer alignment across the SaaS customer lifecycle. SaaS Customer Alignment Tip #7.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Frontegg

MARCH 17, 2022

Product-Led Growth (PLG) is becoming the default strategy in modern SaaS organizations due to the plethora of operational, financial, and technical benefits it brings to the table. If you are working in a SaaS setting, chances are you have used applications like Slack, Zendesk, Zoom, Calendly, Dropbox, Figma, and Evernote extensively.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn. That’s it.

Payment Solutions 96

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 96

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

Acquisition 59

Acquisition Scale Strategy Software Review 59

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC? 20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

User Pilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. Let’s get started!

Strategy 92

Strategy Marketing SaaS Customer Lifetime Value 92

User Pilot

MAY 18, 2023

Testings: UX testing focuses on evaluating the usability and efficiency of the product, while CX testing aims to assess overall customer satisfaction and identify strengths and weaknesses in customer workflows. For example, imagine a CEO purchasing your onboarding tool for their product manager to help design onboarding flows.

User Experience 94

User Experience Underperforming Technical Team Customer Lifetime Value Retention 94

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. Eden Bidani.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Chart Mogul

SEPTEMBER 25, 2017

Documentation, more often than not, is an afterthought for many SaaS businesses. Building a world-class sales team. But B2B software is big, and can cover a variety of use-cases. For a B2B SaaS business, the documentation is the additional line of support that scales infinitely. For developer-focused products (i.e.

Underperforming Technical Team 68

Underperforming Technical Team Scale SaaS Technical Review 68

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

CustomerSuccessBox

APRIL 19, 2022

In this hyper-competitive SaaS world, businesses that have enhanced customer experience make it to the top 10% of the SaaS businesses that are able to achieve 125%+ MRR(Monthly Retention Rate). Customer journey analytics gives teams a real-time comprehensive sight into customer behavior providing valuable insight into the journey.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. Role of Customer Success Manager in a SaaS Company. Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Gather insights about your customers from internal teams. Meanwhile, Account Management and Customer Success teams may understand the customer’s day-to-day needs even better.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

Chargify

MARCH 25, 2019

But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions. To help, we’ve put together a list of the four strategies that are key to selling SaaS. The best SaaS products are as enjoyable to use as your favorite consumer-facing products. Have a Trial or Freemium Offer.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Providing a resource for CS team members to find answers to business challenges and technical problems. Support CS managers with information and advice from the community.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

Neil Patel

MARCH 2, 2021

Over 41 percent of businesses use review websites before purchasing software—so reviews matter for B2B work, too. To help, I’ve broken this list into B2C and B2B review sites, depending on your target buyers. The audience is consumers looking for impartial, reliable reviews from an expert team. B2B Review Sites.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Chart Mogul

APRIL 29, 2021

In a recent Act-On and Demand Metric study completed in Q2 of 2016, less than 20 percent of mid-size B2B companies relied on solely inbound or outbound strategies; 84 percent of respondents used some mix of both. If we could reliably generate new opportunities and onboard right-fit customers? TechnologyAdvice. So, how did it go?

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. After all, it’s the customer success teams that drive growth through retention and churn mitigation. It also gives you some direction on what cross-functional teams you may need to work with. Buyers start getting cautious.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Chart Mogul

APRIL 29, 2021

In a recent Act-On and Demand Metric study completed in Q2 of 2016, less than 20 percent of mid-size B2B companies relied on solely inbound or outbound strategies; 84 percent of respondents used some mix of both. If we could reliably generate new opportunities and onboard right-fit customers? TechnologyAdvice. So, how did it go?

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52

CustomerSuccessBox

OCTOBER 5, 2021

In SaaS businesses, ARR/MRR is the lifeline for their existence. Surprisingly, only 10% of SaaS businesses ever get past the 125% MRR rate. Know your North Star KPI Setting up CS team as per those KPI Choose the right CS tool Track, Measure, Improve and build collaborative teams. Setting up CS team as per those KPIs.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

Sales Hacker

NOVEMBER 22, 2019

In the world of sales development, nothing stays a novelty for long. Once considered innovative, account-based marketing (ABM) has become standard practice, a natural part of the B2B sales culture. Generic sales emails are just as bad. We use it to provide comprehensive services that cover lead-generation and sales development.

Social Media 107

Social Media Technical Review Sales Underperforming Technical Team 107

SmartKarrot

DECEMBER 24, 2021

In a few years, we have seen lots of B2B SaaS businesses flourish. This has resulted in many entrepreneurs jumping on the bandwagon to try luck in the SaaS business. Running a B2B SaaS business requires a shift in metrics that founders rely upon. Most people run their SaaS business just like any other B2B business.

Underperforming Technical Team 10

Underperforming Technical Team Technical Review SaaS Systems Review 10

User Pilot

MAY 30, 2023

Userpilot is a product growth and user onboarding tool designed to drive user adoption for SaaS companies. As a result, one of its primary customer personas is a Product Manager from a B2B SaaS company. These users are a bad fit for your product as they’re unlikely to find value in it.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Chart Mogul

MARCH 1, 2022

While preparing for the pricing migration, we determined that the account management team would take the lead on the project since we anticipated that re-selling and additional onboarding would be necessary to migrate some of these accounts successfully. We developed a system we called gradual pricing alignment.

Pricing 52

Pricing Scale Underperforming Technical Team Retention 52

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. She founded Box’s growth team as well as the product operations team. Want to see more content like this?

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

CustomerSuccessBox

DECEMBER 12, 2019

Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. Not only investment but a change in mindset along with continuous efforts from the whole team is required to get exponential results. Making the Customer Support team do Customer Success.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

SaaStr

DECEMBER 23, 2020

In Today’s Episode We Discuss: How Tamar made her way from Google and Amazon into the world of bottoms up SaaS with one of the leading companies of our generation, Slack. How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers?

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

Chart Mogul

JULY 8, 2020

SaaS companies dedicate a lot of time and money to the same goal — they want to give customers a reason to stay and reduce churn. Or opened up Microsoft’s website for its headlines to tout Teams as “On Fleek” and “Mad Sexy”? Luckily, that’s a lot easier to manage in a SaaS product than with a bag of flour.

Branding 133

Branding Churn Underperforming Technical Team Retention 133

OpenView Labs

JANUARY 19, 2022

This also means that the typical go-to-market playbook SaaS experts used to follow (below) isn’t as relevant as it used to be. Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72