SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In a study of 250 B2B SaaS companies, sales-negotiated pricing (44% of companies) is still set to be the most popular pricing model when compared to both fixed pricing (34%) and variable pricing (24%).

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Trends B2B Scale Payment Features 98

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. 1: Is NPS a Customer Success metric? Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion?

Customer Success 98

Customer Success Technical Review Systems Review Metrics 98

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. 1: Is NPS a Customer Success metric? Related resource: The crucial nuance behind seven top Customer Success metrics for SaaS companies 2: Should Customer Success own renewal and expansion?

Customer Success 97

Customer Success Technical Review Systems Review Metrics 97

User Pilot

FEBRUARY 22, 2023

If you’re in SaaS, you need to absolutely nail user retention as keeping hold of users is vital to the survival of any business. This comprehensive guide will explore how to appeal to existing and new users, share best practices that’ll help boost user retention rates, and discuss the best tools for the job.

Retention 95

Retention Customer Lifetime Value Onboarding Churn 95

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

CustomerSuccessBox

JANUARY 2, 2022

Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). As we enter another year, Customer Success is poised to be more sophisticated. Managing customer relationships is crucial. 6 Focus areas for a Customer Success Team or a Customer Success Leader.

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Customer Success Software Review Systems Review Technical Review 52

CustomerSuccessBox

MARCH 10, 2022

Of course, to directly get this position is not possible with just experience in customer-facing roles. To start with, a customer success representative role is initially given and later on with 5 years of experience, one gets eligible for the client service manager role. Creating reports to record the contract progress.

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too? This means face-to-face too, where possible.

Retention 81

Retention Software Review Customer Success Churn 81

OpenView Labs

OCTOBER 5, 2021

Even just comparing the differences between how growth works for B2C versus B2B at a very high level, it’s easy to see that there are differences at each stage of the customer journey. . Despite these differences, there’s a lot B2B and B2C can learn from each other when it comes to growth. . Defining Growth . Acquisition.

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B2C B2B New CTO Acquisition 65

CustomerSuccessBox

FEBRUARY 23, 2022

You’ve made the decision to start a Customer Success department at your B2B SaaS company. Isn’t it because you want your customers to get more out of your product? In other words, with a Customer Success strategy. As you gain some experience, optimize your customer success plan.

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Customer Success Technical Review Scale Systems Review 52

CustomerSuccessBox

OCTOBER 5, 2021

As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. The following are the key considerations that you must look at (for improving retention, increase renewals & upsells, etc. Let me try to explain the aforementioned steps using real examples. Net Retention Rate (NRR).

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

ChurnZero

JULY 9, 2020

That’s why they got into this relationship with you in the first place – and why customer success has become a non-negotiable. Upskill to Up Your Retention Game . Just look at B2B bemouths like Salesforce, Moz, and HubSpot. If you teach a customer how to use your product to fix a problem, you’re in the game.

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Retention Strategy Scale Sales Recruiting 64

ChurnZero

FEBRUARY 7, 2020

What’s the Job Outlook for Customer Success Professionals? Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. So, what’s the job outlook for Customer Success professionals? Will this role have high growth potential? 6 in the U.S. #2 2 in Mexico. #6

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Customer Success Sales Hiring Artificial Intelligence Transportation 64

SaaStr

MARCH 17, 2020

Dan Frohnen, CMO of Sendoso, explained why companies continue to increase their monthly sends, why integrations are more important than ever and how companies are getting creative in what they send. CustomerSuccessBox announced “Sheldon,” a new AI-engine to help customer success teams improve MRR Retention.

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Sales Hiring Scale Payment Features Marketplace as a Service 197

ChurnZero

NOVEMBER 30, 2021

When applied to the field of Customer Success and Customer Success skills , it means possessing skills that aren’t too technical, but also aren’t too service-oriented. This can be more difficult than it sounds, especially with the recent evolution of Customer Success. They should hit a happy medium.

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Technical Advisors Customer Success Technical Review Sales Hiring 52

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort?

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

User Pilot

MAY 19, 2021

The B2B SaaS marketing space can feel a lot like an echo chamber. In this post, we’ll go over how to create a B2B marketing plan and how to execute it, which B2B Saas marketing tactics are working best in 2021, and some real-life success stories for each of the tactics. What do SaaS Companies spend on B2B Marketing?

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B2B Marketing SaaS Social Media 119

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. Customer segmentation.

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Sales Hiring Scale Customer Success Churn 52

Intercom, Inc.

DECEMBER 16, 2019

Over the last two decades, account-based marketing (ABM) has been both hailed as a surefire win for B2B businesses and written off as little more than an industry buzzword. Since then, the success of ABM has grown dramatically – 97% now say it has a higher ROI than other marketing tactics. Improved customer retention and expansion.

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Scale Marketing Business B2B 189

User Pilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

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Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

ProfitWell

MARCH 5, 2020

A strong sales team is a necessity to starting, building, and maintaining a successful B2B organization. Without further ado, let’s dive into B2B sales. I’ll first break down what B2B sales means, the different types, the process, and best strategies. What is B2B sales. Types of B2B sales. Business services.

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B2B Sales Hiring Strategy B2C 59

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. What’s the conclusion for companies offering B2B SaaS solutions?

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AI Artificial Intelligence SaaS Generative AI 96

ProfitWell

AUGUST 20, 2020

How does customer support impact retention? We've got the data to answer that plus tactics to help you improve customer satisfaction. We've also got data from our B2B SaaS index + why you need to market like a media company. Listen wherever you get podcasts: Customer support + retention. The data: 1.

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Marketing B2B Scale Customer Support 105

ProfitWell

MARCH 5, 2020

A strong sales team is a necessity to starting, building, and maintaining a successful B2B organization. Without further ado, let’s dive into B2B sales. I’ll first break down what B2B sales means, the different types, the process, and best strategies. What is B2B sales. Types of B2B sales. Business services.

B2B 52

B2B Sales Hiring Strategy B2C 52

User Pilot

JUNE 20, 2023

Learning to reduce customer onboarding time will impact your business in no small way. Your new users will experience the product quickly, and your adoption and retention rates will go up. Read on to find 15 strategies to shorten time to value (TTV) and delight customers. But it’s impractical for most B2B SaaS products.

Onboarding 98

Onboarding Education Retention Engagement 98

Valuize Consulting

MARCH 31, 2020

These are all common traits of customer success leader s who are driving sustainable growth for software companies in the subscription economy. These leaders are armed with customer success strategies that empower them to blast through the walls in their businesses. Empower your Customer Success leaders.

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Customer Success Sales Hiring Business Model Leadership 40

Totango

AUGUST 5, 2022

Asking the right questions is key to effectively using this powerful customer success tool. In general, for B2B clients in the SaaS industry, a client onboarding questionnaire may probe into areas such as: Preferred contact personnel and information. What Is a Client Onboarding Questionnaire?

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Onboarding Technical Review Software Review B2B 86

ProfitWell

FEBRUARY 28, 2020

Otherwise, you’ll struggle to make your brand stand out in the B2B SaaS market, in an especially crowded space. There’s a lot of chatter on the Internet about how to leverage various channels for B2B lead generation. What is B2B lead generation? B2B lead generation is essentially customer acquisition.

Scale 54

Scale B2B Strategy Social Media 54

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

Frontegg

MARCH 17, 2022

These B2B-centric offerings have gone mainstream with the PLG philosophy, where end-users discover the benefits of the app by using it, eventually becoming brand advocates and turning into a driving force behind its growth. Besides the operational risks and fragmented approach, SLG tends to focus on the product and not the customer.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

SmartKarrot

SEPTEMBER 18, 2020

In B2B SaaS or any other business per se, the competitive advantage is an attribute that allows a company to outperform its competitors. However, customer success is proving out to be one of the main for the B2B SaaS business model. Initially, when you launch your MVP, customer success doesn’t even exist.

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B2B Customer Success SaaS Business Model 14

FastSpring

APRIL 26, 2022

Ultimately, churn and the amount of churn you have matters as much as the size of your market and the speed at which you’re bringing on new customers,” he explained on an episode of the ChurnFM podcast. On a high level, a churn analysis is simply analyzing the rate at which you are losing customers.

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Benchmarks Churn Payments SaaS Payments 139

CustomerSuccessBox

SEPTEMBER 29, 2022

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. A variety of options are accessible to customers today in this cutthroat industry. However, customers are also searching for a quick time to value (TTV). In B2B SaaS, what does time to value mean?

Metrics 52

Metrics SaaS Software Review Onboarding 52

CustomerSuccessBox

APRIL 19, 2022

In this hyper-competitive SaaS world, businesses that have enhanced customer experience make it to the top 10% of the SaaS businesses that are able to achieve 125%+ MRR(Monthly Retention Rate). Companies use customer journey analytics because it is one of the most effective ways to. Customer Care and Customer Service Team.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

User Pilot

MAY 9, 2024

Use analytics to evaluate the effectiveness of your onboarding process and make data-driven decisions to optimize user engagement and retention. Like a customer profile template or an in-app survey template. With Userpilot you can create onboarding flows, collect customer feedback, and measure success with analytics.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. They buy outcomes.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options. Customer retention.

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Payment Methods Payment Solutions Payment Services Payments 104