ChurnZero

AUGUST 11, 2020

You and I both know how awful it feels to have someone disregard what we say and focus on their end goal instead. According to Will, this specific type of role playing helped CSMs develop stronger and deeper relationships with their customers. It’s also built a new level of trust and respect between the customer and the CSM. . #2.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. I think maybe once we saw the deck that they were using and it was pretty awful.

Underperforming Technical Team 213

Underperforming Technical Team Sales Hiring SMB Enterprise 213

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 111

Cloud Scale AWS Machine Learning 111

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. But you need to make sure that you’re aligned with the sales leadership. This will really matter long-term.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. But you need to make sure that you’re aligned with the sales leadership. This will really matter long-term.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

User Pilot

JUNE 27, 2024

Senior Product Manager (6-10 years) : This is a leadership role that involves overseeing the entire product team. Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting.

Leadership 52

Leadership Market Research Healthcare Trends 52

SaaStr

JUNE 1, 2025

The Infrastructure Math Is Unprecedented The Capital Intensity Is Off The Charts: Big Six tech CapEx: $212B annually (63% YoY growth) Microsoft AI business: $13B run-rate (175% YoY growth) NVIDIA data center revenue: $39B quarterly (78% YoY growth) Amazon AWS CapEx as % of revenue: 49% (vs.

AI Search 254

AI Search AI CTO Hire ChatGPT 254

SmartKarrot

NOVEMBER 18, 2020

Identify and take action on bottlenecks and areas of improvement within customer success teams. Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Mikkel : Our business, we started out helping customers with very basic customer support.

Cloud 238

Cloud Sales Recruiting Scale Sales Hiring 238

SaaStr

OCTOBER 25, 2019

Why does Liat reject the notion of “hands off leadership?”. I think in general it’s only fair to the team, especially to those top performers, for the leadership of that organization to address performance issues as soon as possible. I don’t think leadership is about pure delegation nor about micromanagement.

Sales Hiring 157

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 157

SaaStr

MAY 21, 2019

78 times in the AWS … ADABAS was referenced in the Amazon press release and earnings announcement. Byron : Now, over the weekend, as some of us were watching kind of a snooze fest football game, maybe drinking a beer which apparently has corn syrup in it, who knew? Twice for retail.

Cloud 196

Cloud Scale Finance Retention 196